Alquinn Homes Saskatchewan Ltd

We at Alquinn are very committed to resolving this issue as quickly as we can. We have reached out to our client and will be reimbursing them for a portion of their water bill and we will be sending an Alquinn representative on July 10th to further troubleshoot/investigate the source of the problem....

Unfortunately we have recently discontinued our home building operation in Regina and as a result we have to deal with the warranty remotely from Edmonton, this does slow the process down but we are committed to resolving all outstanding/future warranty issues.Thank you for taking the time to let us know of you dissatisfaction and we will work hard to restore your trust and rebuild our relationship.Sincerely, Alquinn Homes.

Complaint: [redacted]
I am rejecting this response because: There is no ongoing work happening. We were told that trade person for landscaping and grading was going to start work  last month and this has not been done. All other builders are completing seasonal items in the area. We would like an update on this. I have called and emailed business but no response. I don't understand what the builder means by dealing with me directly when they don't return calls or respond to emails.Sincerely,
[redacted]

Work is on going. The other issues were all dealt with. We prefer to deal directly with the customer.

Initial Business Response /* (1000, 7, 2015/08/24) */
Response to case # [redacted]:

We had someone looking after this home who wasn't providing proper communication, due to unforeseen circumstances he is no longer with Alquinn. Since we have been made aware of these issues, we have done a full...

inspection of his home. Must items will be taken care of within 1-2 weeks, other items will be depending on supply. Also the availability of the homeowner. Please see list below for items that will be completed.

Front Deck - Gapping @ edges and bowed
Deck skirting - nails & Screws not filled
Forms not removed from sidewalk
Back door closet doors rubbing
Paint BSMT floors & Stairs
Fill hole in mechanical room
Replace BSMT bathroom floor & Baseboard
Sand & BSMT bathroom floor
Fill BSMT floor cracks

If you have any more questions please ask.

Thanks
Have a great weekend

[redacted]
Construction Administrator / Warranty Coordinator
Initial Consumer Rebuttal /* (2000, 9, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the repairs are completed within a timely fashion I am happy with the resolution