Alterity Inc. Acctivate Inventory Software

I am attaching the information that was provided to the Intuit Chargeback Department on January 28,2015. These next 13 pages of information should provide you with the information that shows that weare not "cheating" per the customer's complaint.I have documented each step through the process. Ms....

[redacted] should have read the Product return policywhen she signed the Sales Quote; it is in the paragraph right below her signature. In the package thatwas sent to [redacted], her employee, the USB drive has the ACCTivate Software to complete thedownload and the Acctivate Implementation Guide to begin the process downloading the Acctivatespftware.Ms. [redacted] did a chargeback on her Visa credit card which hit our bank account on January 28, 2015 for$7,469.82. On January 28, 2015 I completed the Rebuttal Letter on Charge back Debit- Case#121525598 to Intuit Quickbooks Payments. On March 19, 2015 Ms. [redacted] was given her $6,432.25 refundback on her Visa credit card in which Quickbooks was in favor of our 15% fee, and refunded our funds of$1,037.57 on April 24, 2015.Thank you for your attention to