Complaint: [redacted] I am rejecting this response because:He did nothing to resolve this except apologizeIn the contract, that I still have, It states I have hrs to contact them about damageI contacted them within a couple hoursCan they just pick and choose what damage they will take of? I still feel they are responsible for the bed Sincerely, [redacted]
Always Moving Made Easy E126th Ave Thornton, CO 80241Response to ID # [redacted] I contracted to Move [redacted] on 5/19/16to start time of 9:00- 9:am So when she called for second time around 9:she had a tone to her voice At this point I was a bit concerned because I had not been able to contact the movers I told her “I am very sorry” and I would get back to her Then not too much later I heard form mover’s they were having mechanical issues that truck was not operational At this time I had a different move going on that would be done around 12- 1:pm Called [redacted] and told her we will now have to start move at 1:00pmShe expressed her unhappinessAs far as movers having the “Day off” simply means on any given day if there is not work for them “that day” there off Also I can’t believe she’s go all my company schedules figured out, and said I was “Lying” about them Simply I do not lie.Concerning the damage to the bed [redacted] (my employee) took the bed apart and assembled it When he took it apart he took both side rails of the bed put them together then shrink wrapped the two together they were moved to the new bedroom where he unwrapped and assembled them they were not damaged at this time you couldn’t help but notice if it were damaged.At this point the customer was asked if everything was ok in the bed room as far as positioning of furniture in bed room she said, “Everything was fine”, if there any damage you couldn’t help but notice it! Mover then again asked if everything was ok? 10-minutes later when finished move, and if she would sign paper work and pay requested amountMover left.A short while later I got a call I think it was the customers Husband calling from New York I did get a call from him I believe it was him at this point, saying he was th calmer on in the Family told me about damage to $Bed I called her back and took [redacted] with me to go see the damage When we got to her apartment, and walk through her bedroom door it jumped out at you, you couldn’t miss it From a distance it looked like a gouge on the top corner of the wood, looking closer it was splinter wood (sent pictures) When [redacted] seen the damage he was very, very sure this was not here when they left I believed him, he was bothered by that accusation [redacted] then said if he would have caused that if would of Just fixed it We looked around for the splinter could not find itThe damage was splintered piece of wood the manufacture over looked during production This was an accident waiting to happen I took a few pictures with phone, but definetly shows the splinter was there before the piece was stained There was a small gap waiting to catch some kind of material going by Even bedding could of caused this Later on that evening -hours later feeling bad I called [redacted] to tell her that I believed she had a case to take to furniture store of manufacturing Company and told again I was sorry.All in all I regret what went on prior to the move and apologize for all the inconveniences we may have caused But, I do not feel we are responsible for damage to the bed.Sincerely, [redacted] , Owner and Operator
Complaint: [redacted] I am rejecting this response because:He did nothing to resolve this except apologizeIn the contract, that I still have, It states I have hrs to contact them about damageI contacted them within a couple hoursCan they just pick and choose what damage they will take of? I still feel they are responsible for the bed Sincerely, [redacted]
Always Moving Made Easy E126th Ave Thornton, CO 80241Response to ID # [redacted] I contracted to Move [redacted] on 5/19/16to start time of 9:00- 9:am So when she called for second time around 9:she had a tone to her voice At this point I was a bit concerned because I had not been able to contact the movers I told her “I am very sorry” and I would get back to her Then not too much later I heard form mover’s they were having mechanical issues that truck was not operational At this time I had a different move going on that would be done around 12- 1:pm Called [redacted] and told her we will now have to start move at 1:00pmShe expressed her unhappinessAs far as movers having the “Day off” simply means on any given day if there is not work for them “that day” there off Also I can’t believe she’s go all my company schedules figured out, and said I was “Lying” about them Simply I do not lie.Concerning the damage to the bed [redacted] (my employee) took the bed apart and assembled it When he took it apart he took both side rails of the bed put them together then shrink wrapped the two together they were moved to the new bedroom where he unwrapped and assembled them they were not damaged at this time you couldn’t help but notice if it were damaged.At this point the customer was asked if everything was ok in the bed room as far as positioning of furniture in bed room she said, “Everything was fine”, if there any damage you couldn’t help but notice it! Mover then again asked if everything was ok? 10-minutes later when finished move, and if she would sign paper work and pay requested amountMover left.A short while later I got a call I think it was the customers Husband calling from New York I did get a call from him I believe it was him at this point, saying he was th calmer on in the Family told me about damage to $Bed I called her back and took [redacted] with me to go see the damage When we got to her apartment, and walk through her bedroom door it jumped out at you, you couldn’t miss it From a distance it looked like a gouge on the top corner of the wood, looking closer it was splinter wood (sent pictures) When [redacted] seen the damage he was very, very sure this was not here when they left I believed him, he was bothered by that accusation [redacted] then said if he would have caused that if would of Just fixed it We looked around for the splinter could not find itThe damage was splintered piece of wood the manufacture over looked during production This was an accident waiting to happen I took a few pictures with phone, but definetly shows the splinter was there before the piece was stained There was a small gap waiting to catch some kind of material going by Even bedding could of caused this Later on that evening -hours later feeling bad I called [redacted] to tell her that I believed she had a case to take to furniture store of manufacturing Company and told again I was sorry.All in all I regret what went on prior to the move and apologize for all the inconveniences we may have caused But, I do not feel we are responsible for damage to the bed.Sincerely, [redacted] , Owner and Operator