Am Tax Group, LLC

May 26, Revdex.com Complaint Response Complaint ID: [redacted] To home it may concern: In response to the complaint of [redacted] , the customer is incorrect about the alleged claims that he was ill served on December 24, It is our store policy to discuss the needs of our customers before providing our services, and [redacted] was no exceptionEvery customer who comes into our store to activate a new serves is asked to select a service provider of their choice in the event were they brought their own phoneBase on their selection, we further asked them for the make, model, and network; e.g [redacted] or [redacted] the device is manufactured for, in order to determine the compatible service provider for the particular phoneIt is highly unlikely to activate a phone without these required informationUpon the establishment of all relevant facts regarding the customer’s need, we than asked if they know if their phone is locked or unlocked to any of the major networks indicated aboveIf their answer is ‘I don’t know, or I’m not sure”, we then run a test by inserting an incompatible SIM into the phone to make sure the phone is provision for the desired network of the customers’ choice before proceeding with the activation process [redacted] was asked all of the above question, his response was that he knew that his phone was unlocked and therefore prevented us from running the usual testI remember to have warned that [redacted] service was on a [redacted] network if his [redacted] phone is not unlocked, there is no refund after the service is activated as the activation is valid for thirty days and irreversible upon the completion of the activation Upon explaining the consequences, l asked how he was paying for the serviceHe decided to use a credit card, and therefor debited his card before activating the serviceUpon inserting the sim card, he realized that the phone was actually not unlocked, and then demanded a refund on the premise I should have known that his phone was locked, I therefore told him that I could not revise the activation or get a refund as we (a third-party service provider), could not also retrieve a refund from the service carrierUpon the completion of the purchase [redacted]

May 26, 2016 Revdex.com Complaint Response Complaint ID: [redacted] To home it may concern: In response to the complaint of [redacted], the customer is incorrect about the alleged claims that he was ill served on December 24, 2015. It is our store policy to discuss the needs of our customers before...

providing our services, and [redacted] was no exception. Every customer who comes into our store to activate a new serves is asked to select a service provider of their choice in the event were they brought their own phone. Base on their selection, we further asked them for the make, model, and network; e.g. [redacted] or [redacted] the device is manufactured for, in order to determine the compatible service provider for the particular phone. It is highly unlikely to activate a phone without these required information. Upon the establishment of all relevant facts regarding the customer’s need, we than asked if they know if their phone is locked or unlocked to any of the major networks indicated above. If their answer is ‘I don’t know, or I’m not sure”, we then run a test by inserting an incompatible SIM into the phone to make sure the phone is provision for the desired network of the customers’ choice before proceeding with the activation process. [redacted] was asked all of the above question, his response was that he knew that his phone was unlocked and therefore prevented us from running the usual test. I remember to have warned that [redacted] service was on a [redacted] network if his [redacted] phone is not unlocked, there is no refund after the service is activated as the activation is valid for thirty days and irreversible upon the completion of the activation Upon explaining the consequences, l asked how he was paying for the service. He decided to use a credit card, and therefor debited his card before activating the service. Upon inserting the sim card, he realized that the phone was actually not unlocked, and then demanded a refund on the premise I should have known that his phone was locked, I therefore told him that I could not revise the activation or get a refund as we (a third-party service provider), could not also retrieve a refund from the service carrier. Upon the completion of the purchase [redacted]