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American Appliance Reviews (7)

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Contact Name and Title: [redacted] Operations Contact Phone: XXX-XXX-XXXX Contact Email: ***@aaoappliance.com Hello Revdex.com We are a small Appliance dealer in the bay area and we are a Blue Star dealerMrs [redacted] picked her beautiful turquoise-blue custom 24" gas range on June 4th as stated by her and also made a deposit to have the range ordered and at which point she knew it will take to weeks to bring to our warehouseRange was received on X-and there was a Bosch dishwasher ordered on 8-27-(the dishwasher was tagged sold as soon as it came in) I am note sure when the store and her try to make the first delivery attempted but I was asked for help in scheduling so I asked my installation crew to work overtime and deliver the range and dishwasher on a Saturday and I also had told the store to tell Mrs [redacted] the installers were going to leave Manteca at 4:00am because there was a 1/hour tripOn the 23rd the warehouse loaded the appliances which were already tagged not paying attention that on XX-the dishwasher was changed to a different model but still 18" wide as stated on description of dishwasherOn that Saturday we all discovered the numerous errors with the order and it was too late to make a correction in one day or one week on what took months to discovered I was told the on Monday XX-that we will save time if the LP kit was sent to the warehouse and we had a certified service technician installed itI immediately contacted C&D sales and service in Alameda and left several messages to [redacted] and we agreed to email each other to schedule a time for him to come to the Pleasanton showroom and do the LP conversion [redacted] try to make arrangements with the installers we had sent the first time but their schedule was already full with their family and at this point they were our best team to get the job donethe only date open the following week was Tuesday and no deliveries were booked on that day so the installers can take the trip to [redacted] I was asked to call customer on Monday to confirm the time we can be at [redacted] but when Mrs [redacted] answered and stated they were on thier way to the Bay Area, there was nothing that can be done and as far as I can confirm the date that [redacted] was scheduling for it was TuesdayThe complain was file on Friday the 20th based on the fact that we could not meet demands made by customer and our manpower to dispatch an installation 1/hours away from our warehouseWe are willing to make it right and our windows of opportunity can only happen if we have at least two weeks notice to accommodate any changes to deliveries because our business depends on delivery and installation of appliances and we cover a large geographical areaI reached to Mrs [redacted] on Monday but her husband was too upset and it was better to let them make their journey to the Bay Area Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response to AAO: To clarify, I PAID IN FULL for the Blue Star Stove in the amount of $5,Not a depositThis included a $charge for the "free" delivery because of the distance to [redacted] Also, it included a $charge for the back-splash/shelf for the stove If AAO actually received my stove on 8/20/15, as they stated, why did it take months to schedule a delivery date? We had no communication to let us know it was readyWe had tried calling, but the store's phone lines were always busy or went to a mail box that was fullI sent e-mails to [redacted] , the salesperson, with no response that the stove was at AAO on 8/20/ When we did finally get a delivery date of 10/23/15, then changed to 10/24/15, everything was wrongWrong delivery date, wrong stove and wrong dishwasher After waiting another month, we spoke to [redacted] She set up another delivery date and stated to me; "It will be delivered no later than Saturday, 11/21/15, possibly sooner." My husband got a call from [redacted] on 11/18/telling him they were moving the delivery to Monday, 11/23/We waited all dayAt 3:p.mwe received a call from [redacted] telling us the delivery was going to be on Tuesday, 11/24/We had family arriving from out of town on that day, Tuesday, at our home in Walnut Creek, for the Thanksgiving holidayThere was no way we could wait any longer for AAO to possibly show up or cancel on us again If AAO truly wants to make this sale right, we would like to have a guaranteed delivery date, in writingThis can be in the form of an e-mailIncluded in the e-mail should be the correct stove with the back splash/shelf and the correct model dishwasherIf AAO fails, once again, to deliver the correct appliances on the date agreed upon, we should be allowed to keep the INCORRECT dishwasher at no charge We have been through enough with this company Final Business Response / [redacted] (4000, 16, 2016/03/23) */ ***Document Attached [redacted] Hello Revdex.com We already made a trip to [redacted] in February to install the Blue Star range to the customer's summer homeWe also adjusted the invoice to reflect the original deal and now the customer is enjoying her range and dishwasher when she visits her other home thank you, [redacted] Final Consumer Response / [redacted] (2000, 18, 2016/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

This customer had came in and ordered a wrong size for the cabinets they were expecting us to know their size without any information they just came and picked up product and thought that it would pretty much fit. I spoke to [redacted] myself, he said that I am not a professional to know what size to... pick. This was when the item was already at his house open from the box when he tried to install. He had ordered the wrong size. I told him that we would help them out with the situation, we tried our best to get the manufacturer which was bosh and no one made the size for his opening. The sizing did not fit at all. There was only one option pretty much that would fit in for him in that area which was the KitchenAid. A manufacture that we do not carry we ordered it from a different manufacturer and unfortunately it took a long time. We had told him that we will take back the Bausch and order him the KitchenAid the restocking fee was 25% and we only charge him 10% because we want to keep the customer happy. There was some delays with the KitchenAid unfortunately because it was not a manufacture that we were in business with so he brought back the bosh and canceled the KitchenAid on us also and the KitchenAid was there the same day that he canceled he said he did not want to deal with us so now we got stuck with a bosh and a KitchenAid over $6000 worth of product that we have to try to resell.

Initial Business Response /* (1000, 5, 2015/12/04) */
Contact Name and Title: [redacted] Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aaoappliance.com
Hello Revdex.com
We are a small Appliance dealer in the bay area and we are a Blue Star dealer. Mrs [redacted] picked her beautiful...

turquoise-blue custom 24" gas range on June 4th as stated by her and also made a deposit to have the range ordered and at which point she knew it will take 8 to 12 weeks to bring to our warehouse. Range was received on X-XX-XX and there was a Bosch dishwasher ordered on 8-27-15 (the dishwasher was tagged sold as soon as it came in) I am note sure when the store and her try to make the first delivery attempted but I was asked for help in scheduling so I asked my installation crew to work overtime and deliver the range and dishwasher on a Saturday and I also had told the store to tell Mrs [redacted] the installers were going to leave Manteca at 4:00am because there was a 3 1/2 hour trip. On the 23rd the warehouse loaded the appliances which were already tagged not paying attention that on XX-XX-XX the dishwasher was changed to a different model but still 18" wide as stated on description of dishwasher. On that Saturday we all discovered the numerous errors with the order and it was too late to make a correction in one day or one week on what took months to discovered.
I was told the on Monday XX-XX-XX that we will save time if the LP kit was sent to the warehouse and we had a certified service technician installed it. I immediately contacted C&D sales and service in Alameda and left several messages to [redacted] and we agreed to email each other to schedule a time for him to come to the Pleasanton showroom and do the LP conversion. [redacted] try to make arrangements with the installers we had sent the first time but their schedule was already full with their family and at this point they were our best team to get the job done. the only date open the following week was Tuesday and no deliveries were booked on that day so the installers can take the trip to [redacted]. I was asked to call customer on Monday to confirm the time we can be at [redacted] but when Mrs [redacted] answered and stated they were on thier way to the Bay Area, there was nothing that can be done and as far as I can confirm the date that [redacted] was scheduling for it was Tuesday. The complain was file on Friday the 20th based on the fact that we could not meet demands made by customer and our manpower to dispatch an installation 3 1/2 hours away from our warehouse. We are willing to make it right and our windows of opportunity can only happen if we have at least two weeks notice to accommodate any changes to deliveries because our business depends on delivery and installation of appliances and we cover a large geographical area. I reached to Mrs [redacted] on Monday but her husband was too upset and it was better to let them make their journey to the Bay Area
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to AAO:
To clarify, I PAID IN FULL for the Blue Star Stove in the amount of $5,228.71. Not a deposit. This included a $150.00 charge for the "free" delivery because of the distance to [redacted]. Also, it included a $750.00 charge for the back-splash/shelf for the stove.
If AAO actually received my stove on 8/20/15, as they stated, why did it take 2 months to schedule a delivery date? We had no communication to let us know it was ready. We had tried calling, but the store's phone lines were always busy or went to a mail box that was full. I sent e-mails to [redacted], the salesperson, with no response that the stove was at AAO on 8/20/15.
When we did finally get a delivery date of 10/23/15, then changed to 10/24/15, everything was wrong. Wrong delivery date, wrong stove and wrong dishwasher.
After waiting another month, we spoke to [redacted]. She set up another delivery date and stated to me; "It will be delivered no later than Saturday, 11/21/15, possibly sooner." My husband got a call from [redacted] on 11/18/15 telling him they were moving the delivery to Monday, 11/23/15. We waited all day. At 3:15 p.m. we received a call from [redacted] telling us the delivery was going to be on Tuesday, 11/24/15. We had family arriving from out of town on that day, Tuesday, at our home in Walnut Creek, for the Thanksgiving holiday. There was no way we could wait any longer for AAO to possibly show up or cancel on us again.
If AAO truly wants to make this sale right, we would like to have a guaranteed delivery date, in writing. This can be in the form of an e-mail. Included in the e-mail should be the correct stove with the back splash/shelf and the correct model dishwasher. If AAO fails, once again, to deliver the correct appliances on the date agreed upon, we should be allowed to keep the INCORRECT dishwasher at no charge.
We have been through enough with this company.
Final Business Response /* (4000, 16, 2016/03/23) */
[redacted]Document Attached[redacted]
Hello Revdex.com
We already made a trip to [redacted] in February to install the Blue Star range to the customer's summer home. We also adjusted the invoice to reflect the original deal and now the customer is enjoying her range and dishwasher when she visits her other home.
thank you,
[redacted]
Final Consumer Response /* (2000, 18, 2016/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In early May I visited the store to ask about repairing a Friedrich air conditioner. Alan M[redacted], owner, said he could get a fan in a few days and gave me a price of $200, or $500 for a new unit. I said I wanted the repair. After not hearing from him for a week, I called and the female employee said they'd get back with me. Another week passed and a male employee said he would have Mr. M[redacted] call me. Another week with no response and I left another message for a call-back and have yet to hear from them. Mr. M[redacted] lied to his potential customer. I finally got another firm to do the repair.

Initial Business Response /* (1000, 5, 2015/12/04) */
Contact Name and Title: [redacted] Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aaoappliance.com
Hello Revdex.com
We are a small Appliance dealer in the bay area and we are a Blue Star dealer. Mrs [redacted] picked her...

beautiful turquoise-blue custom 24" gas range on June 4th as stated by her and also made a deposit to have the range ordered and at which point she knew it will take 8 to 12 weeks to bring to our warehouse. Range was received on X-XX-XX and there was a Bosch dishwasher ordered on 8-27-15 (the dishwasher was tagged sold as soon as it came in) I am note sure when the store and her try to make the first delivery attempted but I was asked for help in scheduling so I asked my installation crew to work overtime and deliver the range and dishwasher on a Saturday and I also had told the store to tell Mrs [redacted] the installers were going to leave Manteca at 4:00am because there was a 3 1/2 hour trip. On the 23rd the warehouse loaded the appliances which were already tagged not paying attention that on XX-XX-XX the dishwasher was changed to a different model but still 18" wide as stated on description of dishwasher. On that Saturday we all discovered the numerous errors with the order and it was too late to make a correction in one day or one week on what took months to discovered.
I was told the on Monday XX-XX-XX that we will save time if the LP kit was sent to the warehouse and we had a certified service technician installed it. I immediately contacted C&D sales and service in Alameda and left several messages to [redacted] and we agreed to email each other to schedule a time for him to come to the Pleasanton showroom and do the LP conversion. [redacted] try to make arrangements with the installers we had sent the first time but their schedule was already full with their family and at this point they were our best team to get the job done. the only date open the following week was Tuesday and no deliveries were booked on that day so the installers can take the trip to [redacted]. I was asked to call customer on Monday to confirm the time we can be at [redacted] but when Mrs [redacted] answered and stated they were on thier way to the Bay Area, there was nothing that can be done and as far as I can confirm the date that [redacted] was scheduling for it was Tuesday. The complain was file on Friday the 20th based on the fact that we could not meet demands made by customer and our manpower to dispatch an installation 3 1/2 hours away from our warehouse. We are willing to make it right and our windows of opportunity can only happen if we have at least two weeks notice to accommodate any changes to deliveries because our business depends on delivery and installation of appliances and we cover a large geographical area. I reached to Mrs [redacted] on Monday but her husband was too upset and it was better to let them make their journey to the Bay Area
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to AAO:
To clarify, I PAID IN FULL for the Blue Star Stove in the amount of $5,228.71. Not a deposit. This included a $150.00 charge for the "free" delivery because of the distance to [redacted]. Also, it included a $750.00 charge for the back-splash/shelf for the stove.
If AAO actually received my stove on 8/20/15, as they stated, why did it take 2 months to schedule a delivery date? We had no communication to let us know it was ready. We had tried calling, but the store's phone lines were always busy or went to a mail box that was full. I sent e-mails to [redacted], the salesperson, with no response that the stove was at AAO on 8/20/15.
When we did finally get a delivery date of 10/23/15, then changed to 10/24/15, everything was wrong. Wrong delivery date, wrong stove and wrong dishwasher.
After waiting another month, we spoke to [redacted]. She set up another delivery date and stated to me; "It will be delivered no later than Saturday, 11/21/15, possibly sooner." My husband got a call from [redacted] on 11/18/15 telling him they were moving the delivery to Monday, 11/23/15. We waited all day. At 3:15 p.m. we received a call from [redacted] telling us the delivery was going to be on Tuesday, 11/24/15. We had family arriving from out of town on that day, Tuesday, at our home in Walnut Creek, for the Thanksgiving holiday. There was no way we could wait any longer for AAO to possibly show up or cancel on us again.
If AAO truly wants to make this sale right, we would like to have a guaranteed delivery date, in writing. This can be in the form of an e-mail. Included in the e-mail should be the correct stove with the back splash/shelf and the correct model dishwasher. If AAO fails, once again, to deliver the correct appliances on the date agreed upon, we should be allowed to keep the INCORRECT dishwasher at no charge.
We have been through enough with this company.
Final Business Response /* (4000, 16, 2016/03/23) */
[redacted]Document Attached[redacted]
Hello Revdex.com
We already made a trip to [redacted] in February to install the Blue Star range to the customer's summer home. We also adjusted the invoice to reflect the original deal and now the customer is enjoying her range and dishwasher when she visits her other home.
thank you,
[redacted]
Final Consumer Response /* (2000, 18, 2016/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This customer had came in and ordered a wrong size for the cabinets they were expecting us to know their size without any information they just came and picked up product and thought that it would pretty much fit. I spoke to [redacted] myself, he said that I am not a professional to know what size to...

pick. This was when the item was already at his house open from the box when he tried to install. He had ordered the wrong size. I told him that we would help them out with the situation, we tried our best to get the manufacturer which was bosh and no one made the size for his opening. The sizing did not fit at all. There was only one option pretty much that would fit in for him in that area which was the KitchenAid. A manufacture that we do not carry we ordered it from a different manufacturer and unfortunately it took a long time. We had told him that we will take back the Bausch and order him the KitchenAid the restocking fee was 25% and we only charge him 10% because we want to keep the customer happy. There was some delays with the KitchenAid unfortunately because it was not a manufacture that we were in business with so he brought back the bosh and canceled the KitchenAid on us also and the KitchenAid was there the same day that he canceled he said he did not want to deal with us so now we got stuck with a bosh and a KitchenAid over $6000 worth of product that we have to try to resell.

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Address: 4257 54th Ave N, Saint Petersburg, Florida, United States, 33714-2253

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