American Backyard Services LLC

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Contact Name and Title: James ***, Owner Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com American Backyard Services performed two grass cuts for this customerWe had an oral agreement that my company would provide lawn care services for him for $each time a grass cut was performed on an as needed basisThe customer's property had preexisting patches of dead grass and dirt spots but I performed the service and no dissatisfaction was expressed by the customerApproximately two weeks later, the customer requested another grass cut from my companyWe had an oral agreement that the customer would leave a check for $at the property, as he was not home at the timeUpon completion of the service, I discovered that the check was written for $Four days after the second service was performed, the customer contacted American Backyard Services, demanding a full refund of $for both services performed on the basis that the services led to damage (dirt patches and dead grass) to his propertyI offered multiple choices to the customer, including coming back to the property and remedy the situation or a refund of $dollars for the second service performedThe customer declined my offers and continued to demand a full refund of $for both services performedThe customer continued to threaten to make a complaint to the Revdex.com and to slander my company on social mediaThe customer made several verbal personal and vulgar attacks on myself and my employeesI understand the customer was angry and upset but due to the threatening nature of his remarks, I respectfully let him know that my offer still stands should he wish to accept it, and ceased further contactAmerican Backyard Services has a large base of customers that continues to grow due to our great reviews and our dedication to our customersI hope to quickly resolve this issue and will offer a refund of $for the second service performed, on the basis that the first service was performed to the customer's satisfaction and a second service was requested OFFER: Check for $mailed to the customer's home address

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: James ***, Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
American Backyard Services performed two grass cuts for this customerWe had an oral agreement that my company would
provide lawn care services for him for $each time a grass cut was performed on an as needed basisThe customer's property had preexisting patches of dead grass and dirt spots but I performed the service and no dissatisfaction was expressed by the customerApproximately two weeks later, the customer requested another grass cut from my companyWe had an oral agreement that the customer would leave a check for $at the property, as he was not home at the timeUpon completion of the service, I discovered that the check was written for $Four days after the second service was performed, the customer contacted American Backyard Services, demanding a full refund of $for both services performed on the basis that the services led to damage (dirt patches and dead grass) to his propertyI offered multiple choices to the customer, including coming back to the property and remedy the situation or a refund of $dollars for the second service performedThe customer declined my offers and continued to demand a full refund of $for both services performedThe customer continued to threaten to make a complaint to the Revdex.com and to slander my company on social mediaThe customer made several verbal personal and vulgar attacks on myself and my employeesI understand the customer was angry and upset but due to the threatening nature of his remarks, I respectfully let him know that my offer still stands should he wish to accept it, and ceased further contactAmerican Backyard Services has a large base of customers that continues to grow due to our great reviews and our dedication to our customersI hope to quickly resolve this issue and will offer a refund of $for the second service performed, on the basis that the first service was performed to the customer's satisfaction and a second service was requested
OFFER:
Check for $mailed to the customer's home address