Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***Ms [redacted] has also sent us a communication directly, expressing her same concernsWe appreciate her frustration with being contacted about an account that has been settled with ACIWe have forwarded her concerns to [redacted] ***The account was settled with ACI and we reported that information to our clientThe account is no longer with us and we have no other option for assistance other than to advise Ms [redacted] to contact [redacted] ***If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**.Sincerely, [redacted] Director, Corporate Compliance Customer has also sent us a separate e-mailThe account is settled with ACIIt is closed and returnedShe will need to contact [redacted] as we do not own the account nor did we in the pastthe account was places with us by [redacted] ***, Inc
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from [redacted] In response to Ms [redacted] ’s correspondence, we have documented the account as disputed and notified our clientAs of January 30, 2015, ACI has ceased all communicationShould out client provide additional information that would assist Ms [redacted] in identifying the account, we will forward it to her If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, [redacted] [redacted] Director, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I am waiting for this matter to be resolvedI was informed by an ACI rep to call them back in weeks and get an update on this situation Regards, [redacted] ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from [redacted] As a response to Ms [redacted] ’s concerns, we immediately ceased all collection activityA copy of her complaint was forwarded to our client [redacted] , IncWe have asked [redacted] to initiate a fraud investigation on Ms [redacted] ’s behalf If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, [redacted] Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] We appreciate the concerns expressed by [redacted] Please understand that in order to verify we have contacted the appropriate party we are required to specific non-public customer informationThis process also allows identifying instances of mistaken information and on occasion, possible fraudulent transactionsIn our only conversation with [redacted] on December 23, 2014, he was unwilling to validate information that would have evidenced we had contacted the correct partyBased on our conversation of December 23, we documented the account and ceased all activityUpon receipt of his complaint from your office, we notified our client [redacted] Credit of [redacted] ’s concernsWe apologize if we have contacted him in error and assure him we had a legitimate purpose for contacting himWe appreciate the opportunity to validate his information and communicate that information to [redacted] Credit, but will not be making any future attempts to proactively contact him based on his concernsIf you should require additional information or have any questions, please feel free to contact me at [redacted] or via email at [redacted] Sincerely, *Director, Corporate Compliance
Thank you for forwarding Ms***' additional commentsUnfortunately her assessment of the issue is not correct The fact is, once a third party agency settles and account and it is recalled by the client, all future responsibility lies fully with the client.ACI does not report consumer credit information no the credit reporting bureausAll reporting is the responsibility of the clientACI does not own the accountIt is owned by [redacted] ***As we are a third party contracted company, we cannot "delegate" any responsibility to a clientIf Ms***'s account was assigned to collection agencies after it was closed and reported as settled, that would be an issue with [redacted] and not ACIAs suggested in our initial response, all future questions related to this account should be directed to [redacted] ***ACI is not empowered to do anything further with this accountIt is not in our office at this timeWe apologize if Ms [redacted] believes we are shirking our responsibility, but the reality is that ACI is not at faultThe account was settled, was reported as settled, the account was closed and returned as settledWe have affirmed the settlement on several occasionsIf Ms [redacted] has not contacted [redacted] ***, we suggest she do so immediatelyAt this point, ACI cannot provide a more clear or detailed explanation of the matter and must consider it closed
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***A copy Ms***’s complaint was forwarded to [redacted] , Inc for their reviewAdditionally, we have ceased all activity on the accountWe have been notified by [redacted] , that the account was submitted for Fraud review and accepted as of this morningWe apologize for any inconvenience Ms [redacted] may have received as a result of our contactIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, [redacted] Director, Corporate Compliance American
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me However, I am waiting for this matter to be resolvedI was informed by an ACI rep to call them back in weeks and get an update on this situation
Regards,
*** ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***We appreciate the concerns expressed
by Ms***The correspondence from Ms*** identifies a transactional dispute between a buyer/seller in which ***, Inc services were utilizedAs this is a dispute beyond the scope of services provided by American Coradius International LLC, we have ceased all activity and forwarded a copy of the complaint to ***, IncIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** ***Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***As stated in the complaint, the
account in question is inIn response to this dispute, we have ceased all activityA copy of the complaint and this response has been forwarded to our client for their review If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***A copy Ms***’s complaint was
forwarded to ***, Inc for their reviewAdditionally, we have ceased all activity on the accountWe have been notified by ***, that the account was submitted for Fraud review and accepted as of this morningWe apologize for any inconvenience Ms*** may have received as a result of our contactIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**Sincerely, *** ** *** Director, Corporate Compliance American
We have notified *** of the disputed accountAll our efforts have ceased in response to this noticeWe apologize for any inconvenience as a result of our attempts to contact the consumerShould any additional information become available, we will forward it to the Revdex.com
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***In response to Ms***’s
correspondence, we have documented the account as disputed and notified our clientAs of January 30, 2015, ACI has ceased all communicationShould out client provide additional information that would assist Ms*** in identifying the account, we will forward it to her If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, please note I have emailed ACI directly on numerous occasions without ever receiving a direct response I have spoken with *** *** after receiving ACI's last response, via the Revdex.com, who advised that it is not procedure for the debtor to contact ACI's client to confirm the settlement of an account.
Regards,
*** ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***As stated by Mr***,
the account placed with us by *** Credit is in disputeIn response to his dispute, we have ceased all activityA copy of the complaint and this response has been forwarded to *** Credit for their review Should additional information become available in regard to Mr***’s concerns, we will advise accordingly. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely,
*** ** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective In response to the information provided by Ms***, we immediately sent a copy of the
complaint to our clientWe have been advised by our contact at ***, Incthat they have no record of any contact questioning the validity of this account or ACI’s authority to collect the balance owing. It is possible that Ms*** has another account with *** At this time, the account placed with us for an outstanding balance has been closed in our office and has been recalled by *** IncHowever, this does not mean the account is not owing and valid. Additionally, Ms*** has expressed concern regarding credit reporting related to this accountPlease note, neither American Coradius International LLC nor *** Inc., report consumer financial information to the Credit Reporting Bureau’s. Should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** ***Director, Corporate Compliance
Mr*** has already notified ACI of his concerns via the *** and a verbal complaint, all received this morningWe have placed his account on hold and are seeking additional information from our client that will assist us in clarifying the concerns he has documentedWe will provide a formal
response to Mr*** via the *** portalPlease advise him we are looking into his situation should have a response to his complaints shortly
On January 5th, *** supplied us with additional information regarding Ms*** complaintUnfortunately, the Revdex.com site does not allow us to re-open a complaint already responded to so that additional information can be providedWhen our initial response was sent, we asked our client if there was any other way they could research to see if Ms*** had reached out to themOn January 5th, we were advised that a secondary account was locatedWe were also advised that the account was being referred to the *** Fraud investigation unit for further investigation.We received notice later that same day that the account was accepted as fraudWe appreciate and understand Ms*** concerns and hope she can understand that when information is presented to us, we would not have the ability to prove it to the contraryWe did request *** look deeper into their system and based on our request, they were able to identify an erroneous situation.We apologize for her inconvenience and the unintentional information sent with our initial responseWe also request that the Revdex.com modify the response portal to allow business to supply additional information should it become available after the initial response.Should Ms*** have any additional concerns, she may contact me directly at ###-###-####Sincerely, *** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***We appreciate the concerns expressed
by *** ***Please understand that in order to verify we have contacted the appropriate party we are required to specific non-public customer informationThis process also allows identifying instances of mistaken information and on occasion, possible fraudulent transactionsIn our only conversation with *** *** on December 23, 2014, he was unwilling to validate information that would have evidenced we had contacted the correct partyBased on our conversation of December 23, we documented the account and ceased all activityUpon receipt of his complaint from your office, we notified our client *** Credit of *** ***’s concernsWe apologize if we have contacted him in error and assure him we had a legitimate purpose for contacting himWe appreciate the opportunity to validate his information and communicate that information to *** Credit, but will not be making any future attempts to proactively contact him based on his concernsIf you should require additional information or have any questions, please feel free to contact me at * or via email at * Sincerely, *Director, Corporate Compliance
ACI's response is attachedMs*** had already spoken to us earlier todayWe have documented the account and ceased all activityWe have notified our client of the concerns as well
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***Ms [redacted] has also sent us a communication directly, expressing her same concernsWe appreciate her frustration with being contacted about an account that has been settled with ACIWe have forwarded her concerns to [redacted] ***The account was settled with ACI and we reported that information to our clientThe account is no longer with us and we have no other option for assistance other than to advise Ms [redacted] to contact [redacted] ***If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**.Sincerely, [redacted] Director, Corporate Compliance Customer has also sent us a separate e-mailThe account is settled with ACIIt is closed and returnedShe will need to contact [redacted] as we do not own the account nor did we in the pastthe account was places with us by [redacted] ***, Inc
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from [redacted] In response to Ms [redacted] ’s correspondence, we have documented the account as disputed and notified our clientAs of January 30, 2015, ACI has ceased all communicationShould out client provide additional information that would assist Ms [redacted] in identifying the account, we will forward it to her If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, [redacted] [redacted] Director, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I am waiting for this matter to be resolvedI was informed by an ACI rep to call them back in weeks and get an update on this situation Regards, [redacted] ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from [redacted] As a response to Ms [redacted] ’s concerns, we immediately ceased all collection activityA copy of her complaint was forwarded to our client [redacted] , IncWe have asked [redacted] to initiate a fraud investigation on Ms [redacted] ’s behalf If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, [redacted] Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] We appreciate the concerns expressed by [redacted] Please understand that in order to verify we have contacted the appropriate party we are required to specific non-public customer informationThis process also allows identifying instances of mistaken information and on occasion, possible fraudulent transactionsIn our only conversation with [redacted] on December 23, 2014, he was unwilling to validate information that would have evidenced we had contacted the correct partyBased on our conversation of December 23, we documented the account and ceased all activityUpon receipt of his complaint from your office, we notified our client [redacted] Credit of [redacted] ’s concernsWe apologize if we have contacted him in error and assure him we had a legitimate purpose for contacting himWe appreciate the opportunity to validate his information and communicate that information to [redacted] Credit, but will not be making any future attempts to proactively contact him based on his concernsIf you should require additional information or have any questions, please feel free to contact me at [redacted] or via email at [redacted] Sincerely, *Director, Corporate Compliance
Thank you for forwarding Ms***' additional commentsUnfortunately her assessment of the issue is not correct The fact is, once a third party agency settles and account and it is recalled by the client, all future responsibility lies fully with the client.ACI does not report consumer credit information no the credit reporting bureausAll reporting is the responsibility of the clientACI does not own the accountIt is owned by [redacted] ***As we are a third party contracted company, we cannot "delegate" any responsibility to a clientIf Ms***'s account was assigned to collection agencies after it was closed and reported as settled, that would be an issue with [redacted] and not ACIAs suggested in our initial response, all future questions related to this account should be directed to [redacted] ***ACI is not empowered to do anything further with this accountIt is not in our office at this timeWe apologize if Ms [redacted] believes we are shirking our responsibility, but the reality is that ACI is not at faultThe account was settled, was reported as settled, the account was closed and returned as settledWe have affirmed the settlement on several occasionsIf Ms [redacted] has not contacted [redacted] ***, we suggest she do so immediatelyAt this point, ACI cannot provide a more clear or detailed explanation of the matter and must consider it closed
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from [redacted] ***A copy Ms***’s complaint was forwarded to [redacted] , Inc for their reviewAdditionally, we have ceased all activity on the accountWe have been notified by [redacted] , that the account was submitted for Fraud review and accepted as of this morningWe apologize for any inconvenience Ms [redacted] may have received as a result of our contactIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted] @ [redacted] .**Sincerely, [redacted] Director, Corporate Compliance American
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me However, I am waiting for this matter to be resolvedI was informed by an ACI rep to call them back in weeks and get an update on this situation
Regards,
*** ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***We appreciate the concerns expressed
by Ms***The correspondence from Ms*** identifies a transactional dispute between a buyer/seller in which ***, Inc services were utilizedAs this is a dispute beyond the scope of services provided by American Coradius International LLC, we have ceased all activity and forwarded a copy of the complaint to ***, IncIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** ***Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***As stated in the complaint, the
account in question is inIn response to this dispute, we have ceased all activityA copy of the complaint and this response has been forwarded to our client for their review If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***A copy Ms***’s complaint was
forwarded to ***, Inc for their reviewAdditionally, we have ceased all activity on the accountWe have been notified by ***, that the account was submitted for Fraud review and accepted as of this morningWe apologize for any inconvenience Ms*** may have received as a result of our contactIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**Sincerely, *** ** *** Director, Corporate Compliance American
We have notified *** of the disputed accountAll our efforts have ceased in response to this noticeWe apologize for any inconvenience as a result of our attempts to contact the consumerShould any additional information become available, we will forward it to the Revdex.com
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***In response to Ms***’s
correspondence, we have documented the account as disputed and notified our clientAs of January 30, 2015, ACI has ceased all communicationShould out client provide additional information that would assist Ms*** in identifying the account, we will forward it to her If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** *** Director, Corporate Compliance
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, please note I have emailed ACI directly on numerous occasions without ever receiving a direct response I have spoken with *** *** after receiving ACI's last response, via the Revdex.com, who advised that it is not procedure for the debtor to contact ACI's client to confirm the settlement of an account.
Regards,
*** ***
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective Thank you for forwarding the correspondence from *** ***As stated by Mr***,
the account placed with us by *** Credit is in disputeIn response to his dispute, we have ceased all activityA copy of the complaint and this response has been forwarded to *** Credit for their review Should additional information become available in regard to Mr***’s concerns, we will advise accordingly. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely,
*** ** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective In response to the information provided by Ms***, we immediately sent a copy of the
complaint to our clientWe have been advised by our contact at ***, Incthat they have no record of any contact questioning the validity of this account or ACI’s authority to collect the balance owing. It is possible that Ms*** has another account with *** At this time, the account placed with us for an outstanding balance has been closed in our office and has been recalled by *** IncHowever, this does not mean the account is not owing and valid. Additionally, Ms*** has expressed concern regarding credit reporting related to this accountPlease note, neither American Coradius International LLC nor *** Inc., report consumer financial information to the Credit Reporting Bureau’s. Should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**. Sincerely, *** ** ***Director, Corporate Compliance
Mr*** has already notified ACI of his concerns via the *** and a verbal complaint, all received this morningWe have placed his account on hold and are seeking additional information from our client that will assist us in clarifying the concerns he has documentedWe will provide a formal
response to Mr*** via the *** portalPlease advise him we are looking into his situation should have a response to his complaints shortly
On January 5th, *** supplied us with additional information regarding Ms*** complaintUnfortunately, the Revdex.com site does not allow us to re-open a complaint already responded to so that additional information can be providedWhen our initial response was sent, we asked our client if there was any other way they could research to see if Ms*** had reached out to themOn January 5th, we were advised that a secondary account was locatedWe were also advised that the account was being referred to the *** Fraud investigation unit for further investigation.We received notice later that same day that the account was accepted as fraudWe appreciate and understand Ms*** concerns and hope she can understand that when information is presented to us, we would not have the ability to prove it to the contraryWe did request *** look deeper into their system and based on our request, they were able to identify an erroneous situation.We apologize for her inconvenience and the unintentional information sent with our initial responseWe also request that the Revdex.com modify the response portal to allow business to supply additional information should it become available after the initial response.Should Ms*** have any additional concerns, she may contact me directly at ###-###-####Sincerely, *** *** Director, Corporate Compliance
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***We appreciate the concerns expressed
by *** ***Please understand that in order to verify we have contacted the appropriate party we are required to specific non-public customer informationThis process also allows identifying instances of mistaken information and on occasion, possible fraudulent transactionsIn our only conversation with *** *** on December 23, 2014, he was unwilling to validate information that would have evidenced we had contacted the correct partyBased on our conversation of December 23, we documented the account and ceased all activityUpon receipt of his complaint from your office, we notified our client *** Credit of *** ***’s concernsWe apologize if we have contacted him in error and assure him we had a legitimate purpose for contacting himWe appreciate the opportunity to validate his information and communicate that information to *** Credit, but will not be making any future attempts to proactively contact him based on his concernsIf you should require additional information or have any questions, please feel free to contact me at * or via email at * Sincerely, *Director, Corporate Compliance
ACI's response is attachedMs*** had already spoken to us earlier todayWe have documented the account and ceased all activityWe have notified our client of the concerns as well