American Honda Motor Company Incorporated

When I was in college I owned a civic and I loved Honda since thenAlmost a year ago, I bought a honda civic hybrid from its original ownerIn my one year of ownership, I paid on fixes almost more than what I paid on my previously owned VW Touareg! The last issue with the vehicle required replacing hybrid batteries which cost around $and I was only 13k miles out of warranty! I tried to logic with American Honda to cover it as it is a known issue with their batteriesThe representative who handled my case never bothered calling as promised so I had to call several times to hear back their decisionKiah was her name, and she was teasing me: "So you did all your services and fixes at Honda dealership"I answered proudly "Yes!""Ok so we are not going to cover it for you!", she replied! I talked to her manager, which she claimed that there is no one else above her to talk to, but I insistedI reasoned with him to no avail! They rejected standing behind their brand and completely shattered Honda image to me I always believed in Honda as a brand of quality and reliabilityIn fact at that time, I was in the process of trading in the family SUV for a brand new OdesseyAnd I got several quotes to replace my Civic with a brand new HRVI test drove the HRV and loved it! After what happened from American Honda, despite my warnings to the managers at American Honda that talked to me, I cancelled all plans to buy any Honda for me or my kids in the future and bought a Lexus instead I am no longer a Honda enthusiast and I am glad that they saved $by avoiding fixing my car to teach me a lesson: Don't buy or recommend a Honda again! I hope this message reaches to the Japanese HQ to know that whoever they hired here are not serving their goodThey surely know how to tease customers though

This recall has been extremely spurious with an inept corporation running itI received the safety recall information in March regarding my Honda Fit Sport drivers side air bagI am still waiting the for part to arrived after several calls to Honda Automotive I was told Honda Automotive will pay for a rental vehicle to drive during the over six month part delay (the letter stated the past summer the part would be available)I do not have the place or inclination to let the nitrogen out of my tires, empty the fluid out of the car, and put the vehicle up on blocks in a garage for over six months When I speak with a dealer or the corporate office the staff is very cavalier regarding my well-beingI do not appreciate someone deciding to play Russian roulette with my life especially individuals who act like unfeeling and incompetent robotsObviously, my family and I am concerned for my safety and I hope to win the cruel game I have been thrown into by Honda Automotive I will say I have owned four Honda cars including this oneI will NOT be purchasing another for self-explanatory reasonsNo one has the right to devalorize a human being (customer) for profits; however, this act happens daily

I will NEVER consider buying another vehicle made by Honda Right now, I am shopping for a new car and feel that other consumers should be warned about Honda They have a known paint defect and refuse to acknowledge and fix it [at their expense] Here's my story - I purchased my Honda Accord EX-L brand new and had it serviced by Honda until approximately years agoMany years ago, while the car was being serviced by Honda and STILL UNDER WARRANTY, I noticed a "small spot" on the front of the roof, which then got progressively larger and larger; it was eventually extremely noticeable when even glancing at the carAs this was happening, I began noticing the same type of spots around the edge of the car's hood and door edgesI really don't know anything about cars so didn't know what to doAt the same time, I wondered why the Honda service techs/mgrs never said anything to me about it, especially, since it got so bad One day, I was searching online and found pictures of other people's Honda Accords and other models that looked the same as mine - some with big spots on the cars where the paint had apparently peeled as well as others with peeling around the edges of hoods, roofs, doors, trunksThis is when I found out that Honda refuses to acknowledge and fix the fact that they manufactured cars with clear coat that is incompatible with the paint that was used on those same cars, which resulted in the damage to these cars, which were sold to unsuspecting consumersUntil I found these pictures and articles, I had no idea what was and is still happening to my car, which I have taken very good care ofToday, I have spent $repairing the paint on the roof and hood of my car and now the trunk etcis peeling/rotting so my engine runs but the vehicle is rotting on the outside due to Honda's neglect in doing right by their consumersJust because this is not a "safety" issue does not mean that Honda should not be held accountable to fix - at no charge to the consumer - their error in using clear coat and paint that is incompatibleYears ago, when I found out what this problem was, I asked the Honda service mgr why he never mentioned the peeling spots on my carHe got very angry and defensive; in fact, he yelled at meI told him that I was not blaming him for the problem but considering the extent of the problem, he and all Honda service techs/mgrs must know about it, yet, he and the techs chose to remain silent Honda corporate advises that they have no control over their service centers!!!! The least Honda could have done was, if they could not admit to this being a Honda defect, they should have, at least, explained to me what was happening to the car and advised how to get it fixedI've spent enough money epainting the roof and hood; now I have to have the rest of the car repainted for another $Honda should be repainting my car at no charge to me and reimbursing me for the money that I already spent fixing their known error/defectEssentially, this should be a recallPerhaps, it's not a safety recall but it is still significantly detrimental to Honda consumersUnfortunately, we are only consumers and Honda, as a large multinational with high powered attorneys behind them, has the advantageThat said, I will never purchase another Honda again I advise my friends, family, and colleagues to stay away from Honda vehicles due to my own experience with a vehicle engine that runs but the car rots away on the outside - Thanks Honda for the Lesson in bad business practice Beware Consumer

I WILL NEVER EVER CONSIDER PURCHASING ANOTHER HONDA! This is my fourth Honda vehicle and will definitely be my last I have a CRV that was recalled because of the defective Takata air bagWhile my vehicle was being serviced by Auto Nation Honda it obtained hail damageI was told that I'd have to file an insurance claim and I stated that I at least wanted the dealership to pay my insurance deductibleAuto Nation Honda would not take any responsibility and after wasting several hours, I was offered a $in service credit (what a slap in the face) I called Honda Customer Service and was given a case number and was told that someone would follwith me within hoursAfter more than a week, I received a voicemail (on a Saturday) from a case managerThe following week, I attempted to call that case manager several times, I was never able to speak to anyone so I left numerous voicemail messagesAt one point, rather than leaving a message, I pressed a "zero" and was able to speak to someoneI explained that I was having a hard time reaching the case managerI was asked if I could hold and he told that he'd track down the case manager, I was on hold for well over an hour before I finally hung upI tried to call the next day but when I pushed a "zero" to reach that person, it would connect and he would immediately hang up on me! The day after that, I called from a different phone number (that apparently worked because he answered) and again explained what the situation was, this time he said that he would get me to a department manager and after another minutes on hold, I hung upI finally did get a return call but just as I expected, they weren't going to do anything about itShe stated that they can't be liable for acts of Mother Nature, I told her that I understand that but that my vehicle would not have been at that location if it hadn't been manufactured with defective partsShe said "I'm sorry", that was about all she had to offerI told her that that's what I needed to hear and that I will never consider purchasing another Honda and she again replied "I'm sorry"I thanked her and hung up I will be sure to tell my family, friends and colleagues of my experience and encourage them not to deal with Honda in any fashionI will also be sure to share my story with anyone who is willing to listen to meI don't think I've ever been so frustrated, between dealing with the insurance company, the dealership and American Honda, I've wasted way too much of my life!

Honda Certified? Buyer Beware!!!
I purchased a Honda certified car for my father recentlyHe drove the car home and parked itThe following morning (less than hours later) the TPMS light came on
Today my dad took the car to McGrath City Honda in Chicago after I called the dealer and explained the situation to the service manager (Bob Jaskolski)After looking at the problem, the dealer advised that the TPMS system had to be reprogrammed and by the way, it is not covered (charge $125.00!!!!)
I called Gary at *** *** in Crystal Lake where I purchased the vehicle and who advised the vehicle was covered for months/12k miles bumper to bumper and was advised that that was too badIf I had brought it back to them they would have repaired at no charge
American Honda when I contacted them offered no solution eitherThey provided me a case number and advised someone would review the case within hours and make a decisionWhen I asked to speak to a supervisor, the supervisor flat out refused to even speak to me
Very disappointed with the Honda Certified warranty and the lack of customer service both by Honda Motor company and the both dealerships
What were the points inspected prior to this vehicle being Honda Certified? This appears to be more of a taillight warrantyhours after purchase, there should not be a charge or all of this aggravation over any problem with the vehicleThis has been absolutely ridiculousI expect much better from a company like Honda

I will NEVER consider buying another vehicle made by Honda. Right now, I am shopping for a new car and feel that other consumers should be warned about Honda. They have a known paint defect and refuse to acknowledge and fix it [at their expense]. Here's my story - I purchased my Honda Accord 2003 EX-L brand new and had it serviced by Honda until approximately 3 years ago. Many years ago, while the car was being serviced by Honda and STILL UNDER WARRANTY, I noticed a "small spot" on the front of the roof, which then got progressively larger and larger; it was eventually extremely noticeable when even glancing at the car. As this was happening, I began noticing the same type of spots around the edge of the car's hood and door edges. I really don't know anything about cars so didn't know what to do. At the same time, I wondered why the Honda service techs/mgrs never said anything to me about it, especially, since it got so bad.
One day, I was searching online and found pictures of other people's Honda Accords and other models that looked the same as mine - some with big spots on the cars where the paint had apparently peeled as well as others with peeling around the edges of hoods, roofs, doors, trunks... This is when I found out that Honda refuses to acknowledge and fix the fact that they manufactured cars with clear coat that is incompatible with the paint that was used on those same cars, which resulted in the damage to these cars, which were sold to unsuspecting consumers. Until I found these pictures and articles, I had no idea what was and is still happening to my car, which I have taken very good care of. Today, I have spent $2000 repairing the paint on the roof and hood of my car and now the trunk etc. is peeling/rotting so my engine runs but the vehicle is rotting on the outside due to Honda's neglect in doing right by their consumers. Just because this is not a "safety" issue does not mean that Honda should not be held accountable to fix - at no charge to the consumer - their error in using clear coat and paint that is incompatible. Years ago, when I found out what this problem was, I asked the Honda service mgr why he never mentioned the peeling spots on my car. He got very angry and defensive; in fact, he yelled at me. I told him that I was not blaming him for the problem but considering the extent of the problem, he and all Honda service techs/mgrs must know about it, yet, he and the techs chose to remain silent. Honda corporate advises that they have no control over their service centers!!!! The least Honda could have done was, if they could not admit to this being a Honda defect, they should have, at least, explained to me what was happening to the car and advised how to get it fixed. I've spent enough money epainting the roof and hood; now I have to have the rest of the car repainted for another $2000. Honda should be repainting my car at no charge to me and reimbursing me for the money that I already spent fixing their known error/defect. Essentially, this should be a recall. Perhaps, it's not a safety recall but it is still significantly detrimental to Honda consumers. Unfortunately, we are only consumers and Honda, as a large multinational with high powered attorneys behind them, has the advantage. That said, I will never purchase another Honda again. I advise my friends, family, and colleagues to stay away from Honda vehicles due to my own experience with a vehicle engine that runs but the car rots away on the outside - Thanks Honda for the Lesson in bad business practice. Beware Consumer.

When I was in college I owned a civic and I loved Honda since then. Almost a year ago, I bought a honda civic hybrid from its original owner. In my one year of ownership, I paid on fixes almost more than what I paid on my previously owned VW Touareg!

The last issue with the vehicle required replacing hybrid batteries which cost around $2800 and I was only 13k miles out of warranty!

I tried to logic with American Honda to cover it as it is a known issue with their batteries. The representative who handled my case never bothered calling as promised so I had to call several times to hear back their decision. Kiah was her name, and she was teasing me: "So you did all your services and fixes at Honda dealership". I answered proudly "Yes!". "Ok so we are not going to cover it for you!", she replied!

I talked to her manager, which she claimed that there is no one else above her to talk to, but I insisted. I reasoned with him to no avail! They rejected standing behind their brand and completely shattered Honda image to me.

I always believed in Honda as a brand of quality and reliability. In fact at that time, I was in the process of trading in the family SUV for a brand new Odessey. And I got several quotes to replace my Civic with a brand new HRV. I test drove the HRV and loved it!

After what happened from American Honda, despite my warnings to the managers at American Honda that talked to me, I cancelled all plans to buy any Honda for me or my kids in the future and bought a Lexus instead.

I am no longer a Honda enthusiast and I am glad that they saved $2000 by avoiding fixing my car to teach me a lesson: Don't buy or recommend a Honda again!
I hope this message reaches to the Japanese HQ to know that whoever they hired here are not serving their good. They surely know how to tease customers though.

This recall has been extremely spurious with an inept corporation running it. I received the safety recall information in March 2016 regarding my 2013 Honda Fit Sport drivers side air bag. I am still waiting the for part to arrived after several calls to Honda Automotive.

I was told Honda Automotive will pay for a rental vehicle to drive during the over six month part delay (the letter stated the past summer the part would be available). I do not have the place or inclination to let the nitrogen out of my tires, empty the fluid out of the car, and put the vehicle up on blocks in a garage for over six months.

When I speak with a dealer or the corporate office the staff is very cavalier regarding my well-being. I do not appreciate someone deciding to play Russian roulette with my life especially individuals who act like unfeeling and incompetent robots. Obviously, my family and I am concerned for my safety and I hope to win the cruel game I have been thrown into by Honda Automotive.

I will say I have owned four Honda cars including this one. I will NOT be purchasing another for self-explanatory reasons. No one has the right to devalorize a human being (customer) for profits; however, this act happens daily.

I WILL NEVER EVER CONSIDER PURCHASING ANOTHER HONDA!
This is my fourth Honda vehicle and will definitely be my last.
I have a 2007 CRV that was recalled because of the defective Takata air bag. While my vehicle was being serviced by Auto Nation Honda it obtained hail damage. I was told that I'd have to file an insurance claim and I stated that I at least wanted the dealership to pay my insurance deductible. Auto Nation Honda would not take any responsibility and after wasting several hours, I was offered a $100 in service credit (what a slap in the face).
I called Honda Customer Service and was given a case number and was told that someone would follow-up with me within 48 hours. After more than a week, I received a voicemail (on a Saturday) from a case manager. The following week, I attempted to call that case manager several times, I was never able to speak to anyone so I left numerous voicemail messages. At one point, rather than leaving a message, I pressed a "zero" and was able to speak to someone. I explained that I was having a hard time reaching the case manager. I was asked if I could hold and he told that he'd track down the case manager, I was on hold for well over an hour before I finally hung up. I tried to call the next day but when I pushed a "zero" to reach that person, it would connect and he would immediately hang up on me! The day after that, I called from a different phone number (that apparently worked because he answered) and again explained what the situation was, this time he said that he would get me to a department manager and after another 45 minutes on hold, I hung up. I finally did get a return call but just as I expected, they weren't going to do anything about it. She stated that they can't be liable for acts of Mother Nature, I told her that I understand that but that my vehicle would not have been at that location if it hadn't been manufactured with defective parts. She said "I'm sorry", that was about all she had to offer. I told her that that's what I needed to hear and that I will never consider purchasing another Honda and she again replied "I'm sorry". I thanked her and hung up.
I will be sure to tell my family, friends and colleagues of my experience and encourage them not to deal with Honda in any fashion. I will also be sure to share my story with anyone who is willing to listen to me. I don't think I've ever been so frustrated, between dealing with the insurance company, the dealership and American Honda, I've wasted way too much of my life!

I have been a Honda owner for 15+ yrs. I have owned 4 Honda vehicles and had no issues with any of them; until now. I bought a brand new 2012 Honda civic and recently noticed the paint was bad. Shortly after notifying my Honda service department, a notice was sent notifying me of the warranty for the paint. I have taken my car in twice now, both for a week (M-F) at a time to have only certain body parts painted. While the car is in the shop for a full week, a car/rental is not provided. And, they will only paint the body parts that are currently showing clear coat issues. So, let me know get this straight...You put a defective clear coat on a car I am paying for, I can only get the parts of the car that are starting to show issues painted (common sense says that the same clear coat was used on the ENTIRE car), it will take you a week to paint said body parts, AND you aren't providing a loaner/rental car while they work on it? Way to lower our expectations as owners. Good job.

In 2014 Honda America initiated a process whereby my local dealer outsourced my paint manufacturer warranty to a local 3rd party shop on a new 2010 Honda Civic. What I got was the single WORST lingering transaction I have EVER had in my life. Honda America was completely unhelpful and non-proactive during the process and completely hands-off with follow-up assistance for the result. Customer service is terrible! I subsequently spent months in 2014 and 2015 watching my problems multiply. Ultimately I gave up, other than to warn others about the experience. Bad paint is still a problem in addition to poor seals, resulting leaks, and other loose parts such as a wheel guard and an airbag panel (scary). The arrangement of these business entities (Honda America, the dealer, and outsourced shop) allows each to have a scapegoat - and not one take a stand to assist the customer. So rather than once again outline all the too numerous specifics here (which given to Honda America had zero effect) I would highly recommend researching your repair options before blindly allowing Honda to further damage your vehicle through a poorly executed warranty process.