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American Roofing Company

68 Stockade Rd, Summerville, Georgia, United States, 30747-1900

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American Roofing Company Reviews (%countItem)

Outstanding work and flexibility. The American Roofing Team worked with us every step of the way making sure we understood everything and that we had the best product and service we could have. Would highly recommend.

Horrible. Dealt with a guy named Chase Whited and his customer service is terrible. Will not answer calls, text messages etc. I contacted Co. via email and next thing you know, they don't want to do business with you anymore when all you wanted to do was give them your insurance company info. Did same thing to my neighbors as well. Do not use this Company, they will leave you high and dry.

American Roofing Company Response • Aug 04, 2020

Mr. Rittenhouse, I'm sorry you had a bad experience. We have checked our system and show no record that we have ever spoken to you. There is another American Roofing in our market and we are wondering if it might have been them that you contacted. Please forward your email communications to [email protected]. Thanks

The agent from this business contacted us. We received a quote. They told us they would roof the house for whatever the insurance paid plus our deductible. Then they called us to back out of the contract with an explanation that was unclear. They brought our check back to us. Their business process is questionable.

American Roofing Company Response • Apr 11, 2020

Mr. Daniel, I'm sorry you feel our process is questionable. I looked back through your file and I think I have the answers you are looking for.
We always do all of our customers roofs for the insurance RCV (Recoverable Cost Value) price as provided on your insurance summery.
In your case your insurance policy does not provide for RCV price coverage and only allows for payment of ACV (Actual Cost Value). Sometimes lower priced policies are written this way.
In the typical process (with RCV) you are provided a first half of the money to pay your contractor then when your job is complete they will pay the other portion when the job is done.
In your case your insurance company told us that they would not pay that second portion that they withheld when we completed the project. That portion is called the depreciation.
Since they would not agree to pay for your whole roof we could not do your project without you paying the portion that the insurance company is not going to pay you.
I hope this helps explain. Sorry we couldn't assist you with your project.

American Roofing Company was great to work with on my new roof. *** did make a lot of promises I thought he couldn't fulfill each one but, he kept his word and went beyond what he said he was going to do. The team showed up on time they worked long and hard in the cold and got the job done in the day. They had everything covered and then clean up was great. I found less than a dozen nails in the yard as they worked hard to find them all including using a roller magnet. I will recommend this company to anyone in need of their services.

Excellent service. Always on time for each phase of the work. Was kept informed each step of the project. All work completed on time. Everything was cleaned up when work was finished. Work was completed in one day.

Knowledgeable, caring, responsive. They handled our roof job in 1 day and got my insurance to pay for it when I didn't even know I had hail damage. Definitely recommended them to all of my friends

representative, was very helpful when our insurance turned us down for new roof and directed us, understanding our problem and stood with us as we made this journey of American Roof installing our new roof in one day. The installers were kind and very hard working. The yard was clean and clear of debris; only seven to ten nails were found after they finished. Our new roof really makes our house stand out and we are proud that we went with a customer caring company such as American Roofing Company. Thank you all and I highly recommend calling *** for a quote and all your roofing needs!

Followed through Timely, and facilitated all aspects of getting the roof done.

The whole process could not have gone better. The crew showed up on time, completed the work as promised, did a great job of cleaning up and finished the entire job in one day. My roof looks great. Completely satisfied.

As an employee of American Roofing Company, I see how hard each employee works each day to ensure quality roof replacements are completed. When a storm damaged my roof, I got to observe first hand how extremely organized and efficient our crew worked to ensure the job was completed timely and with utmost quality. Even the insurance department ensured my insurance company paid for everything they owed. I can't recommend this company enough.

Excellent job done in one day! Will recommend in the future.

I highly recommend American Roofing. I'm very happy with their work. Everyone I dealt with was friendly and professional. They did a great job and cleaned up thoroughly afterward. I really appreciate how the whole team made the experience stress free. Thank you.

Everyone was very professional and kept us informed of what was happening and when. They were on time, fast and cleaned up throughly. They made a stressful job easy. We would highly recommend them to anyone. They worked with our insurance company to help file the claim for hail damage. Very helpful and professional. They also replaced our daughter's roof and she was so pleased that she recommended them to us. Thank you American Roofing!

Great work. Extremely fast and professional. Would recommend them to anyone..

American Roofing Company, is a great company. I greatly recommend this company. They did my roof in May 2019. I could not ask for a better job. They are very professional, you will need to do no cleaning up. They clean their area during the roof process and after. The roof was completed within 3 days. Once the city work on time with inspection, the company will complete the job in no time. I am very satisfied and pleased with the job they have done. With no doubt choose American Roofers for your roofing company. Great workers, great job. Signed...D.M - satisfied customer.

The whole process went smooth. The roof was completed in one day. We were very happy with all aspects of the process. Would highly recommend American Roofing Company to anyone needing a roof.

Professional. On time. Was able to complete job as promised.

Thanks to *** this process moved smoothly! At first I was skeptical but *** quickly put that to rest and stayed with us answering all our questions and phone calls quickly! Thank you *** and American Roofing for helping my family and I through this process!! By the way I think it is time *** got a promotion!!!

Outstanding work and service. On time and professional.

I was very satisfied with everyone that I was in contact with. From the first initial contact. Everyone I spoke with was very professional and knowledgeable. I was real impressed with the actual install. They completely removed and installed my new roof in one day. Will recommend to anyone.

American Roofing Company Response • Mar 06, 2019

Thanks so much for taking the time to leave a good review. It's very easy to get a bad review and so very hard to get a good one. You dont' know how much it means to us. Thanks a bunch!

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Address: 68 Stockade Rd, Summerville, Georgia, United States, 30747-1900

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+1 (888) 685-9395

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