AMP Performance

to whom it may concern I am responding to the accusations made by [redacted] regarding his 2009 [redacted] the customer brought in the vehicle complaining of a engine misfire the customer was told the spark plugs are very rusted and original and he should start with a tuneup on the...

vehicle the customer okayed the work and even got his own parts. The tech removed five out of six spark plugs with no problems the last spark plug broke when trying to get it out due to rust and corrosion it is not the fault of the technician or my facility it is due to rust and poor vehicle maintenance there is no broken parts in the engine as stated the spark plug is still in the cylinder head. I explained to the customer the cylinder head will need to be removed and sent to a machine shop to be extracted from the head to to the rust corrosion causing the plug to break I offered a very low price to fix the issue as we feel bad it happed basically he was asked to cover parts and the machine shop fee. That was not good enough for mr [redacted] so the vehicle sits here I told him to pick it up he refuses to so its still here and I have not charged storage in witch I usually do so again this is not due to my technicians or my shop I am very sorry but it does happen I hope this helps to resolve this problem  regards Anthony C.

Sorry, but the story explained by Mr. [redacted] is false. The police decided the story given to them by Mr. [redacted] was false and that's why no charges were filed. Mr. [redacted] was given a new battery on August 22, 2014. If you have any further questions or need proof of battery exchange please let us know....

Thanks, [redacted]

Sorry, but the story explained by Mr. [redacted] is false. The police decided the story given to them by Mr. [redacted] was false and that's why no charges were filed. Mr. [redacted] was given a new battery on August 22, 2014. If you have any further questions or need proof of battery exchange please let us know....

Thanks, [redacted]