Amy's Pet Salon Reviews (1)
Amy's Pet Salon Rating
Description: Pet Groomers
Address: 7891 Hwy 51 N., Millington, Tennessee, United States, 38053
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Complaint[redacted] refused to refund us any money after ruining our dogs hair cut. This is the second time she messed him up. She got very rude and hung up on me!Very poor job! I tried taking my maltese/poodle mix to be groomed twice by [redacted] and both times they did not listen to what we wanted, but instead decided to completely cut most of his fur off. The first time, we let it go and insisted the second time that they knew what we wanted. We asked for a teddy bear cut to the face and we have a face that has no fur, and asked for half the length of the body to be cut, but now there is barely anything left. When I called to discuss my dissatisfaction and ask for a refund she got ugly with me and ended up hanging up on me after refusing to give me anything back because she "already did the job". However, it was not the job we had asked for! It appears as if she didn't want to do the work of proper grooming, so she just went ahead and cut it off completely. She tried to call me a liar and then said he was matted. That was not the case. He was just bathed and brushed two days prior and was completely fine when we dropped him off this AM. I just cannot believe that she never apologized or offered any refund. When we asked for a refund she said no way as the work had already been done. We paid $38.00 and got nothing back!Desired SettlementI want a full refund of $38.00.