Initial Business Response / [redacted] (1000, 5, 2016/08/18) */ Based on the determination below, LionsHead is willing to offer compensation in the amount of $XXX.XX based off of our cost structure If you would like to provide photos of the driver side rear tire we would be happy to review that as well and consider compensation for one additional tire The LionsHead warranty policy covers the tires and wheels for defects in materials and/or manufacturing, regarding any damage to your unit I would have to refer you to your insurance company Drivers Side Front: complete failure caused by tread separation-LionsHead agrees and will offer compensation Drivers Side Middle: tread separation, disfigured tire won't stand upright on flat concrete-LionsHead agrees and will offer compensation Drivers Side Rear: bulge on inside sidewall, uneven wear pattern, disfigured tire won't stand upright on flat concrephotos of driver side rear tire found Passengers Side Front: complete failure, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees will not be able to offer compensation this is due to damage not defect Passengers Side Middle: complete failure, tread separation, has leaked to lbs and is 2" taller than similar tire, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead agrees and will offer compensation Passengers Side Rear: circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees and will not be able to offer compensation, this is due to damage not defect Spare: not inspected yet Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have forwarded the pictures of the Drivers Side Rear tire to Lionshead as requestedI have not accepted their offer as is, but stated in my email that if they are willing to add the compensation for the Drivers Side Rear tire (bringing the total to tires), that I would be willing to accept their offer and close my complaint Final Consumer Response / [redacted] (2000, 11, 2016/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) although I do feel that there was a manufacturing problem with the tires and would have liked to have all of them replaced, Lionshead did agree to reimburse me for the tires that had obvious tread separationThe price per tire of the reimbursement was what I believe to be a fair amountMy dealings with the company were all thru [redacted] and she was more than helpful and very responsive to my emails Final Business Response / [redacted] (4000, 9, 2016/08/22) */ I have been in contact with Mr [redacted] this morning and we have been able to reach an agreeable resolution
Initial Business Response / [redacted] (1000, 5, 2016/08/18) */ Based on the determination below, LionsHead is willing to offer compensation in the amount of $XXX.XX based off of our cost structure If you would like to provide photos of the driver side rear tire we would be happy to review that as well and consider compensation for one additional tire The LionsHead warranty policy covers the tires and wheels for defects in materials and/or manufacturing, regarding any damage to your unit I would have to refer you to your insurance company Drivers Side Front: complete failure caused by tread separation-LionsHead agrees and will offer compensation Drivers Side Middle: tread separation, disfigured tire won't stand upright on flat concrete-LionsHead agrees and will offer compensation Drivers Side Rear: bulge on inside sidewall, uneven wear pattern, disfigured tire won't stand upright on flat concrephotos of driver side rear tire found Passengers Side Front: complete failure, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees will not be able to offer compensation this is due to damage not defect Passengers Side Middle: complete failure, tread separation, has leaked to lbs and is 2" taller than similar tire, circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead agrees and will offer compensation Passengers Side Rear: circular pieces of outside sidewall peeling off, inside sidewall has same circular patterns-LionsHead disagrees and will not be able to offer compensation, this is due to damage not defect Spare: not inspected yet Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have forwarded the pictures of the Drivers Side Rear tire to Lionshead as requestedI have not accepted their offer as is, but stated in my email that if they are willing to add the compensation for the Drivers Side Rear tire (bringing the total to tires), that I would be willing to accept their offer and close my complaint Final Consumer Response / [redacted] (2000, 11, 2016/08/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) although I do feel that there was a manufacturing problem with the tires and would have liked to have all of them replaced, Lionshead did agree to reimburse me for the tires that had obvious tread separationThe price per tire of the reimbursement was what I believe to be a fair amountMy dealings with the company were all thru [redacted] and she was more than helpful and very responsive to my emails Final Business Response / [redacted] (4000, 9, 2016/08/22) */ I have been in contact with Mr [redacted] this morning and we have been able to reach an agreeable resolution