Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I am amazed at how far the company is willing to go to lie, but here are the facts. There was no restaurant equipment. The first set of belongings were in a 10x10 storage unit. that was originally moved from a one bedroom apartment. And so the statement this was a restaurant equipment doesn't make sense. It was also in a housed one story building with a narrow walkway. And so it would be impossible for a forklift to be able to fit in a narrow walkway that is maybe 5 feet in width since it's a corridor with storage units on each side. Second a forklift was NEVER used in carrying any of the belongings during the service. We also have a copy of the invoice that shows this is a lie. This was a residential move and defies logic as to why this statement would be made. The company never provided the contract, inventory, or filed the insurance claim even though they accepted responsibility for the damage. Our renters insurance has made this request to them to send it multiple times and so has our attorney. They also didn't deliver all the belongings and are still currently illegally holding unto part of my household belongings. In addition to that, post pick up of our belongings, they were supposed to deliver it the next day after pick up. They sat on our belongings in their warehouse for over a week, and then extorted us for an additional $2500 above the initially agreed upon price and demanded cash only upon delivery. We sent pictures of all the damages to Joe and the company. All their workers claimed this was the worse packing job they have ever witness and stated that one of the contractors (Walter) was at fault and had caused similar damages at other customer homes. Most of the household items were damaged since they didn't wrap them properly. They also put holes in the wall during the move. They accepted fault and claimed they would make things right. But once they extorted us, they hoped by ignoring our request to fix their damages that we would go away. Post partial delivery of household items, police then stopped the trucks used to deliver our items for not having proper tags and other things they deemed illegal such as not having CDL etc. The police then instructed them to not move the trucks and instructed Joe or the Owner to come down to the location they were being held at to explain to DOT why those trucks were being operated illegally. Joe then threatened the team to steal the trucks from police custody or else he would fire them and their dispatch advised them on the routes to take to avoid detection in order to get the trucks back. This occurred right at the border outside of Georgia and we are also working with the DOT to make sure that their criminal actions do not go unpunished.
Regards,[redacted]
Revdex.com:
I still can’t make sense of any of your responses and I don’t know how to explain it any simpler. You contradict yourself by stating that I stopped payment on funds (which I didn’t) but then proceed to state that you’re waiting on my bank to contact you as to avoid a double refund. The latter statement indicates that you have in fact received payment. The payment of funds was never stopped. You owe me 811.97$. I’ve emailed you and Joe with photos of the damages made by your movers on February 23, 2017. I’ve also provided the photos attached in this response. I’m currently waiting to receive your company’s insurance information to file a claim.
Not sure what any of this fabricated story about trucks at borders and Dot have to do with your moving experience, but we have and still continue to get your false reviews and harrassements as of yesturday 4/20 and its all being documented and filed for legal actions. We will not be issuing any refunds for your move. We will suggest in the future you are more prepared, and honest about what needs to be transported.
Hello, sorry to here about your experience. I have reviewed your complaint and also your invoice. Sometimes delays happen for many reasons and at that point we can only contact our clients and notify them we are going to be running behind. We understand most customers will not accept this delay, but...
at that point all we can do is try to make things right. If you were charged for any breaks please provide a detailed time so we can credit that amount back. If you suffered any damages you can submit for investigation and a claim to be processed. We tried contacting you but no answer. Please call us by phone to further discuss. As listed on your signed invoice we cover up to $0.60 cents per pound for any damages. All damages must be submitted within 24hrs of move completed to help process the claim. Any damages not reported will be investigated and determined based on investigation if liability is on our movers or not. We look forward to resolving.
Sent: Thursday, December 01, 2016 10:37 AMSubject: [redacted] [redacted] 11/11/15- Client was called prior to move to reschedule her move due to it raining. Client stated it was her move out date and she must move. We advised her that it was at her own risk and we would...
not insure any furniture if damaged and client asked us to proceed with her move. Once we arrived at her drop off location her couch was unable to enter her new apartment due to it being smaller then her previous apartment. She wanted our movers to proceed and place items inside apartment threw balcony. At no time did we go to get tools at a department store. She asked our movers to figure out how to fit inside as it was a large sectional. We advised her she would damage her wall or her couch. Once inside her place she called the office to ask if we could help her as her leather was discolored due to the rain. We advised her we are unable to insure her move as she choose to move in the rain. She had her mother call after that and threaten the owner. We advised her mother that she moved at her own request in the rain and insurance was not an option.
He client hired us and was sent an estimate of $5,600 before taxs for packing and moving there furnished home and also there [redacted] vehicle. Upon arrival we requested to unload same day. Expected arrival was around 10pm to 12 midnight. Client stated there storage was closed. We requested to...
contact storage for after hours access. The storage granted us access and client at that point stated they were not going to meet us for delivery due to it being late. They stated they felt pressured so they contacted there bank to stop payment to avoid issues with our company. Client contacted us to notify they stop payment in hopes to get our attention. We agreed to unload the following morning. Client was advised that we will only accept cash or cashiers check due to them canceling there $500 deposit with there bank. They apologized and told our staff they will pay in full. Upon arrival we advised them we will expect final payment at arrival. Client wanted our movers to make 2 stops and complete move before they paid for service. Due to them canceling payment prior to arrival we could not unload until we secured final payment of $5,600 plus taxs. Client paid by cashiers check and move was completed to there satisfaction. Miss communication lead to them canceling payment and in return we had to make sure client was going to pay there balance.
Thank you for your time. Feel free to email at anytime to go forward with claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I am amazed at how far the company is willing to go to lie, but here are the facts. There was no restaurant equipment. The first set of belongings were in a 10x10 storage unit. that was originally moved from a one bedroom apartment. And so the statement this was a restaurant equipment doesn't make sense. It was also in a housed one story building with a narrow walkway. And so it would be impossible for a forklift to be able to fit in a narrow walkway that is maybe 5 feet in width since it's a corridor with storage units on each side. Second a forklift was NEVER used in carrying any of the belongings during the service. We also have a copy of the invoice that shows this is a lie. This was a residential move and defies logic as to why this statement would be made. The company never provided the contract, inventory, or filed the insurance claim even though they accepted responsibility for the damage. Our renters insurance has made this request to them to send it multiple times and so has our attorney. They also didn't deliver all the belongings and are still currently illegally holding unto part of my household belongings. In addition to that, post pick up of our belongings, they were supposed to deliver it the next day after pick up. They sat on our belongings in their warehouse for over a week, and then extorted us for an additional $2500 above the initially agreed upon price and demanded cash only upon delivery. We sent pictures of all the damages to Joe and the company. All their workers claimed this was the worse packing job they have ever witness and stated that one of the contractors (Walter) was at fault and had caused similar damages at other customer homes. Most of the household items were damaged since they didn't wrap them properly. They also put holes in the wall during the move. They accepted fault and claimed they would make things right. But once they extorted us, they hoped by ignoring our request to fix their damages that we would go away. Post partial delivery of household items, police then stopped the trucks used to deliver our items for not having proper tags and other things they deemed illegal such as not having CDL etc. The police then instructed them to not move the trucks and instructed Joe or the Owner to come down to the location they were being held at to explain to DOT why those trucks were being operated illegally. Joe then threatened the team to steal the trucks from police custody or else he would fire them and their dispatch advised them on the routes to take to avoid detection in order to get the trucks back. This occurred right at the border outside of Georgia and we are also working with the DOT to make sure that their criminal actions do not go unpunished.
Regards,[redacted]
Revdex.com:
I still can’t make sense of any of your responses and I don’t know how to explain it any simpler. You contradict yourself by stating that I stopped payment on funds (which I didn’t) but then proceed to state that you’re waiting on my bank to contact you as to avoid a double refund. The latter statement indicates that you have in fact received payment. The payment of funds was never stopped. You owe me 811.97$. I’ve emailed you and Joe with photos of the damages made by your movers on February 23, 2017. I’ve also provided the photos attached in this response. I’m currently waiting to receive your company’s insurance information to file a claim.
Not sure what any of this fabricated story about trucks at borders and Dot have to do with your moving experience, but we have and still continue to get your false reviews and harrassements as of yesturday 4/20 and its all being documented and filed for legal actions. We will not be issuing any refunds for your move. We will suggest in the future you are more prepared, and honest about what needs to be transported.
Hello, sorry to here about your experience. I have reviewed your complaint and also your invoice. Sometimes delays happen for many reasons and at that point we can only contact our clients and notify them we are going to be running behind. We understand most customers will not accept this delay, but...
at that point all we can do is try to make things right. If you were charged for any breaks please provide a detailed time so we can credit that amount back. If you suffered any damages you can submit for investigation and a claim to be processed. We tried contacting you but no answer. Please call us by phone to further discuss. As listed on your signed invoice we cover up to $0.60 cents per pound for any damages. All damages must be submitted within 24hrs of move completed to help process the claim. Any damages not reported will be investigated and determined based on investigation if liability is on our movers or not. We look forward to resolving.
Sent: Thursday, December 01, 2016 10:37 AMSubject: [redacted] [redacted] 11/11/15- Client was called prior to move to reschedule her move due to it raining. Client stated it was her move out date and she must move. We advised her that it was at her own risk and we would...
not insure any furniture if damaged and client asked us to proceed with her move. Once we arrived at her drop off location her couch was unable to enter her new apartment due to it being smaller then her previous apartment. She wanted our movers to proceed and place items inside apartment threw balcony. At no time did we go to get tools at a department store. She asked our movers to figure out how to fit inside as it was a large sectional. We advised her she would damage her wall or her couch. Once inside her place she called the office to ask if we could help her as her leather was discolored due to the rain. We advised her we are unable to insure her move as she choose to move in the rain. She had her mother call after that and threaten the owner. We advised her mother that she moved at her own request in the rain and insurance was not an option.
Thank you for providing photos. We insure up to $0.60 cents per pound. We will evalualte and notify you once investigation is completed by email.
He client hired us and was sent an estimate of $5,600 before taxs for packing and moving there furnished home and also there [redacted] vehicle. Upon arrival we requested to unload same day. Expected arrival was around 10pm to 12 midnight. Client stated there storage was closed. We requested to...
contact storage for after hours access. The storage granted us access and client at that point stated they were not going to meet us for delivery due to it being late. They stated they felt pressured so they contacted there bank to stop payment to avoid issues with our company. Client contacted us to notify they stop payment in hopes to get our attention. We agreed to unload the following morning. Client was advised that we will only accept cash or cashiers check due to them canceling there $500 deposit with there bank. They apologized and told our staff they will pay in full. Upon arrival we advised them we will expect final payment at arrival. Client wanted our movers to make 2 stops and complete move before they paid for service. Due to them canceling payment prior to arrival we could not unload until we secured final payment of $5,600 plus taxs. Client paid by cashiers check and move was completed to there satisfaction. Miss communication lead to them canceling payment and in return we had to make sure client was going to pay there balance.
Spoke to your insurance company today and they are handling it. They advised us to not be in contact with you any more now that they are involved.