ANR Properties, LLC

The role of a property management company is to find the very best tenant to reside in the properties we manage for other people.  There were several reasons we did not rent to [redacted].  [redacted] applied after someone had already submitted their application to rent from us.  She...

applied for a property to rent through our website in an online application.  The other applicants were deemed well qualified to rent the home that was being presented.  [redacted] had several factors that disqualified her from renting from us.  Some of those factors lay within her background check. She has been sent to collections several times in the past.  She has judgments against her regarding check fraud, and contempt of court.  She was also found guilty of petit theft in May of 2015.  I informed her that the application fee was generally considered nonrefundable, however in this situation, to eliminate contention I decided to refund her application fee.  I did what I could to calm her actions in our place of business as I sent her on her way with a full refund in her hand. As she has demonstrated in this complaint as well as in my office her demeanor was that of name calling, and belligerent behavior.  If she is after an apology from me, I am truly sorry she had a bad experience with ANR Properties.  I feel that we did what we could to iron out the differences, as we did in fact refund a nonrefundable “application fee”.