Antelope Self Storage

Antelope Self Storage makes every attempt to provide a clean, safe and rodent free storage unitWe have a monthly pest control service that services the propertyThe units are all steel and there are no interior hallwaysEach new tenant receives a free packaged disc lock from Antelope Self Storage upon rentalOnly the tenant has access to the unitWe take pride in our customer service and the fact that around 40% of our approximately rentals per year are to current tenants, prior tenants and referralsWe occasionally have a customer come to us and indicate that they have evidence of droppings in their unit which appears to be from a mouse or ratEvery effort is made to assist the customer in eradicating the problem and we check with the surrounding tenants to see if they have had any issuesAlthough we warn customers against storing food sources in their unit, sometimes that advice goes unheededWe are naturally disheartened by and sorry for our customer's loss, and although we will make every attempt to determine its cause, we do not feel at this point in our investigation that we were negligent in our efforts to prevent rodents from entering the customer's unitWe have no control over the interior of the unit once the customer locks the unit

Antelope Self Storage makes every attempt to provide a clean, safe and rodent free storage unit. We have a monthly pest control service that services the property. The units are all steel and there are no interior...

hallways. Each new tenant receives a free packaged disc lock from Antelope Self Storage upon rental. Only the tenant has access to the unit. We take pride in our customer service and the fact that around 40% of our approximately 400 rentals per year are to current tenants, prior tenants and referrals. We occasionally have a customer come to us and indicate that they have evidence of droppings in their unit which appears to be from a mouse or rat. Every effort is made to assist the customer in eradicating the problem and we check with the surrounding tenants to see if they have had any issues. Although we warn customers against storing food sources in their unit, sometimes that advice goes unheeded. We are naturally disheartened by and sorry for our customer's loss, and although we will make every attempt to determine its cause, we do not feel at this point in our investigation that we were negligent in our efforts to prevent rodents from entering the customer's unit. We have no control over the interior of the unit once the customer locks the unit.

Review: We have been with Antelope Self Storage for 2 months and have been paying $90 a month for a small unit 2 weeks ago we went in to get some stuff out of storage and found Rat poop every where and that multiple items in our unit was chewed up by rats. We went in to the office that day to tell an employee and all they said was we had to come back when a manager was here and they probably wouldnt do anything for us. I have a brand new couch and a bunch of baby toys for my daughter and all of that has to be trashed because of the rats. When my husband called them today they said its not their fault because the people before us never had a problem and the only thing we can do is move our stuff out with no reimbursement or compensation for what we have to get rid of because of their mistake.Desired Settlement: I want a refund for the 2 months we paid for their service to help us move to a different storage unit that takes better care of their units.

Business

Response:

Antelope Self Storage makes every attempt to provide a clean, safe and rodent free storage unit. We have a monthly pest control service that services the property. The units are all steel and there are no interior hallways. Each new tenant receives a free packaged disc lock from Antelope Self Storage upon rental. Only the tenant has access to the unit. We take pride in our customer service and the fact that around 40% of our approximately 400 rentals per year are to current tenants, prior tenants and referrals. We occasionally have a customer come to us and indicate that they have evidence of droppings in their unit which appears to be from a mouse or rat. Every effort is made to assist the customer in eradicating the problem and we check with the surrounding tenants to see if they have had any issues. Although we warn customers against storing food sources in their unit, sometimes that advice goes unheeded. We are naturally disheartened by and sorry for our customer's loss, and although we will make every attempt to determine its cause, we do not feel at this point in our investigation that we were negligent in our efforts to prevent rodents from entering the customer's unit. We have no control over the interior of the unit once the customer locks the unit.