Anytime Fitness/Chester,Virginia

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I DID call and DID cancel my account and was told that was fineI distinctly remember thatI was NEVER contacted prior to get this most recent letter from a collections agencyWhy did this take so long? Why was the automatic debit stopped if I did not cancel my account? The debit was stoppedI was never charged againHad this been handled in a timely manner I may have been able to discuss optionsAs it is now- I am a full time student I am not working and have absolutely no funds to pay anything at allLet alone a balance I do not feel I oweI am sorry I don't have the information of the call I made years ago when I was informed that I could cancel but I have looked and do not Regards, [redacted]

Revdex.com spoke with [redacted] , this account was an account that was delinquent at the time of the gyms ownership change in This account’s contract was from October –November The last time this customer paid per the terms of the contract was in March The account was sent to collectionsThe new owners attempted collections on all pass due accountsThere is nothing in this customer file about an attempt to cancel or a cancellationThey are attempting to collect this debt as it is an active debt that has not been settled

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I so appreciate the Revdex.com for getting in touch with Jeremy and for his responseWhile I understand where this business is coming from I cannot and will not agree to pay I do not feel that I owe I understand that there is no record of my calling about a cancellation but I did, with the owners prior to this and I was told where to mail a letter and given assurance my membership was canceledIf it was in fact NOT canceled why was the automatic debit stopped form my bank accountThe account number never changedAlso why was I never notifiedIf my last payment was debited October 2012, why was I not contacted? My address has not changed nor has my phone number I am assuming it is because of the change of ownership But all that should not matter as I was sure I canceled my accountI apologize if that is not reflected but that was my belief and I never received any correspondence otherwise until years later, April I am almost positive this cannot be resolved due to the fact that I do not feel I owe $in unpaid membershipI spoke to an attorney at my school who referred me to legal aid debt attorney If a copy of my contract with my signature could please be attached here somehow I would appreciate itThe legal aid attorney would like to see it and decide how to proceed as I do not want this impeding my creditI am a full time student right now Again, I appreciate your help as well as the information AnyTime Fitness has providedI understand what they have to go on is in the file there, but respectfully I know that I handled this matter in October of Regards, [redacted]

I received a letter about a complaintThis Gym opened in and has NEVER been closedThis person owes the money that is stated in her letterThe previous owners did not take action on all of
the past due accounts that they hadWhen we bought this gym from them we started with having a credit collections company go after those accountsNo where stated on her account did she EVER call the corporate office to cancel her account.*** ** ***
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Hello,I submitted a reply to the business reference my complaint and I wanted to add something to that reply but I cannot figure out how. So I just wanted to send it alongI could not find the email from the woman who called from Revdex.com that is helping with this complaint.All I wanted to add was that I spoke to an attorney at my school and asked about this and there is a certain amount of time that a business has to file collectionsThis gym changed ownership in and I NEVER received a notice from them until 4/years??! That is ridiculousI can understand the current business owner’s position but I worked with previous ownersThe previous owners are the ones who told me how to cancel this membership. I do not have the money to hire an attorney to fight this but I plan on using all of my resourcesThe attorney at the school stated he would look up the law for me regarding contracts and the timeframe and how to proceed.I also want to make known that my bank account never changed, neither has my address or phone number, so if I had not called (as the owner states there is no note in my file that I did) to cancel my account how come my automatic bank draft stoppedMy account number never changedI never placed a stop payment on the amount or the business they could have continued charging me and they did notLeading me to believe the account was closed. I have spoken to several other individuals who have dealt with this. In --had someone contacted me AFTER the owners sold their business and informed me of this I would have asked for a copy of my contract and perhaps even had the information on me with who I called and spoke withI tend to keep those kind of records for years. But it has been years and I no longer have those records. It took years for a collections person to decide I owe this money.I am not trying to be difficult and step out on something that I oweBut I do not feel that I owe this moneyEven the collections agency representative I spoke to when I first got the letter this past April, told me ..that all members received a letter about the business and it told us how to cancel if we wanted to due to the change of ownershipI thought they had closed but I see they just moved to another space in the same building. Either way I contacted the business and I was given assurance that my membership was canceled, my auto debit was stoppedThat was the end.Thank you for your time*** ***

I received a letter about a complaint. This Gym opened in 2008 and has NEVER been closed. This person owes the money that is stated in her letter. The previous owners did not take action on all of the past due accounts that they had. When we bought this gym from them we started with having a credit...

collections company go after those accounts. No where stated on her account did she EVER call the corporate office to cancel her account.[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I DID call and DID cancel my account and was told that was fine. I distinctly remember that. I was NEVER contacted prior to get this most recent letter from a collections agency. Why did this take so long? Why was the automatic debit stopped if I did not cancel my account? The debit was stopped. I was never charged again. Had this been handled in a timely manner I may have been able to discuss options. As it is now- I am a full time student I am not working and have absolutely no funds to pay anything at all. Let alone a balance I do not feel I owe. I am sorry I don't have the information of the call I made years ago when I was informed that I could cancel but I have looked and do not. 
Regards,
[redacted]

Revdex.com spoke with [redacted], this account was an account that was delinquent at the time of the gyms ownership change in 2014. This account’s contract was from October 2011 –November 2013. The last time this customer paid per the terms of the contract was in March 2012. The account was sent to collections. The new owners attempted collections on all pass due accounts. There is nothing in this customer file about an attempt to cancel or a cancellation. They are attempting to collect this debt as it is an active debt that has not been settled.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I so appreciate the Revdex.com for getting in touch with Jeremy and for his response. While I understand where this business is coming from I cannot and will not agree to pay I do not feel that I owe.  I understand that there is no record of my calling about a cancellation but I did, with the owners prior to this and I was told where to mail a letter and given assurance my membership was canceled. If it was in fact NOT canceled why was the automatic debit stopped form my bank account. The account number never changed. Also why was I never notified. If my last payment was debited October 2012, why was I not contacted? My address has not changed nor has my phone number.  I am assuming it is because of the change of ownership.  But all that should not matter as I was sure I canceled my account. I apologize if that is not reflected but that was my belief and I never received any correspondence otherwise until 3 years later, April 2015. I am almost positive this cannot be resolved due to the fact that I do not feel I owe $600 in unpaid membership. I spoke to an attorney at my school who referred me to legal aid debt attorney.  If a copy of my contract with my signature could please be attached here somehow I would appreciate it. The legal aid attorney would like to see it and decide how to proceed as I do not want this impeding my credit. I am a full time student right now.  Again, I appreciate your help as well as the information AnyTime Fitness has provided. I understand what they have to go on is in the file there, but respectfully I know that I handled this matter in October of 2012.  
Regards,
[redacted]

Review: I received a letter from [redacted]) in reference to a membership I had with ANYTIME FITNESS in Chester stating that I owed a remaining balance on my membership in the amount of $602.80. I have not been to this gym since 2007, maybe 2008. This gym was privately owned (franchised) and closed. I stopped going. I contacted the corporate office on the contract letter (which I no longer have) and inquired. I was told since the gym was closed I would no longer be charged, that I could decide to go to another franchise. I decided not to. That was the end of my contact. I never received a letter or a call from AnyTime Fitness again until a few days ago. Stating that I owe this money. I contacted [redacted], they informed me they were aware the gym closed but it had reopened and this money was due and instead of $602.800 I could pay $400.00. This is INSANE! I have had the same address, phone number and bank account since I went to this gym. I never received a letter, a phone call and they stopped debiting my account. The gym closed. This franchise has NOW reopened and they suddenly want this membership money? I am not even sure how many months I had left on it when it was open. Also it was 7 or more years ago, no word. This is insane to me. The account number they have for me is #[redacted], Business ID#[redacted], Master# [redacted]. All found on this one and only collections letter I have received.Desired Settlement: I should not owe anything. I contacted the corporate office for this business years ago. Because it was so long ago and I believed the matter to be resolved, I don't even have paperwork to that effect. I don't understand how a business can wait years and decide they want their money back. I have not even heard from the business itself, AnyTime Fitness, only from this [redacted]. This is not right. It cannot be right.

Business

Response:

I received a letter about a complaint. This Gym opened in 2008 and has NEVER been closed. This person owes the money that is stated in her letter. The previous owners did not take action on all of the past due accounts that they had. When we bought this gym from them we started with having a credit collections company go after those accounts. No where stated on her account did she EVER call the corporate office to cancel her account.[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I DID call and DID cancel my account and was told that was fine. I distinctly remember that. I was NEVER contacted prior to get this most recent letter from a collections agency. Why did this take so long? Why was the automatic debit stopped if I did not cancel my account? The debit was stopped. I was never charged again. Had this been handled in a timely manner I may have been able to discuss options. As it is now- I am a full time student I am not working and have absolutely no funds to pay anything at all. Let alone a balance I do not feel I owe. I am sorry I don't have the information of the call I made years ago when I was informed that I could cancel but I have looked and do not.

Regards,

Consumer

Response:

Hello,I submitted a reply to the business reference my complaint and I wanted to add something to that reply but I cannot figure out how. So I just wanted to send it along. I could not find the email from the woman who called from Revdex.com that is helping with this complaint.All I wanted to add was that I spoke to an attorney at my school and asked about this and there is a certain amount of time that a business has to file collections. This gym changed ownership in 2008 and I NEVER received a notice from them until 4/2015. 7 years??! That is ridiculous. I can understand the current business owner’s position but I worked with previous owners. The previous owners are the ones who told me how to cancel this membership. I do not have the money to hire an attorney to fight this but I plan on using all of my resources. The attorney at the school stated he would look up the law for me regarding contracts and the timeframe and how to proceed.I also want to make known that my bank account never changed, neither has my address or phone number, so if I had not called (as the owner states there is no note in my file that I did) to cancel my account how come my automatic bank draft stopped. My account number never changed. I never placed a stop payment on the amount or the business they could have continued charging me and they did not. Leading me to believe the account was closed. I have spoken to several other individuals who have dealt with this. In 2008 --had someone contacted me AFTER the owners sold their business and informed me of this I would have asked for a copy of my contract and perhaps even had the information on me with who I called and spoke with. I tend to keep those kind of records for 5 years. But it has been 7 years and I no longer have those records. It took 7 years for a collections person to decide I owe this money.I am not trying to be difficult and step out on something that I owe. But I do not feel that I owe this money. Even the collections agency representative I spoke to when I first got the letter this past April, told me ..that all members received a letter about the business and it told us how to cancel if we wanted to due to the change of ownership. I thought they had closed but I see they just moved to another space in the same building. Either way I contacted the business and I was given assurance that my membership was canceled, my auto debit was stopped. That was the end.Thank you for your time[redacted]

Business

Response:

Revdex.com spoke with [redacted], this account was an account that was delinquent at the time of the gyms ownership change in 2014. This account’s contract was from October 2011 –November 2013. The last time this customer paid per the terms of the contract was in March 2012. The account was sent to collections. The new owners attempted collections on all pass due accounts. There is nothing in this customer file about an attempt to cancel or a cancellation. They are attempting to collect this debt as it is an active debt that has not been settled.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I so appreciate the Revdex.com for getting in touch with Jeremy and for his response. While I understand where this business is coming from I cannot and will not agree to pay I do not feel that I owe. I understand that there is no record of my calling about a cancellation but I did, with the owners prior to this and I was told where to mail a letter and given assurance my membership was canceled. If it was in fact NOT canceled why was the automatic debit stopped form my bank account. The account number never changed. Also why was I never notified. If my last payment was debited October 2012, why was I not contacted? My address has not changed nor has my phone number. I am assuming it is because of the change of ownership. But all that should not matter as I was sure I canceled my account. I apologize if that is not reflected but that was my belief and I never received any correspondence otherwise until 3 years later, April 2015. I am almost positive this cannot be resolved due to the fact that I do not feel I owe $600 in unpaid membership. I spoke to an attorney at my school who referred me to legal aid debt attorney. If a copy of my contract with my signature could please be attached here somehow I would appreciate it. The legal aid attorney would like to see it and decide how to proceed as I do not want this impeding my credit. I am a full time student right now. Again, I appreciate your help as well as the information AnyTime Fitness has provided. I understand what they have to go on is in the file there, but respectfully I know that I handled this matter in October of 2012.

Regards,