Anytime Fitness -Fitness Partners Marysville LLC

I was told in March that I could not cancel the one year membership and to just let it go to the end of the year time period I accepted that I was never told that the membership would be automatically renewed I called the club to protest the continued drafting and was told that was a courtesy They at no time offered to assist me in any way telling me the contract would continue indefinitely I contacted the company handling the drafts and got that stopped only to be threatened to be turned over to a collection agency I have even sent a certified letter to end this membership and received no response I now face a debt collection agency until I die as I cannot get out of this contract I am attaching my cancellation letter

I was told in March 2017 that I could not  cancel the one year membership and to just let it go to the end of the 1 year time period.  I accepted that.  I was never told that the membership would be automatically renewed.  I called the club to protest the continued  drafting and was told that was a courtesy.   They at no time offered to assist me in any way telling me the contract would continue indefinitely.   I contacted the company handling the drafts and got that stopped only to be threatened to be turned over to a collection agency.  I have even sent a certified letter to end this membership and received no response.    I now face a debt collection agency until I die as I cannot get out of this contract.  I am attaching my cancellation letter.

[redacted]Hello,I received a complaint filed for [redacted], complaint number [redacted], for our club located at 15570 US 36 East Marysville, OH. 43040. Upon review of this complaint Mrs. [redacted] did not complete the proper steps to turn off auto renew, or cancel her...

account. I have attached multiple documents including the signed membership agreement, as you can see Mrs. [redacted] initialed and signed all required fields including opting into the auto renew program. This program ensures the membership will stay at the lowest rate we offer ($29.99). Furthermore as you can see Mrs. [redacted] was made aware of the auto renew program again in April/March of 2017. She was given contact information of our financial institution, ABC Financial to complete the turn off of the auto renew, and to discuss the cancellation of her membership.When Mrs. [redacted] came into our club location in April/March of 2017 to discuss these options she made us aware she was interested in cancelling due to moving out of state. In the agreement terms of our membership if there is a club location less than 25 miles away from the new residence the member is held responsible to the contract. Originally Mrs. [redacted] stated she would be moving to Sunrise Florida, our Club Director looked up the location, and found there were 7 locations less than 25 miles away (4 are less than 10 miles away). This would mean she is held to the contract she signed. Upon receiving the Revdex.com complaint I see Mrs. [redacted] listed a different address. I looked this up, and there are 13 total locations that are less than 25 miles from the current residence (3 are less than 10 miles away).Our Club Director made Mrs. [redacted] aware we do not handle these requests at the club level, she was then given the proper contact to complete her request. Mrs. [redacted] never contacted our financial institution, as you can see in the attached document. I have contacted ABC Financial and turned Mrs. [redacted] auto renew off, so she will not continue on a month to month membership with us come her renew date (8/2018). Unfortunately Mrs. [redacted] must contact ABC Financial to complete her cancel request, this is not anything we can handle for her. All terms she was previously provided still hold true i.e. she must provide a 30 day written intent to cancel (an email will suffice), and the account must be current. We will not be refunding the requested amount of $160.50 as this was not a mistake or neglect on our end.Please let me know if you need any additional information from me. Thank you![redacted]Office ManagerAnytime Fitness of OhioOffice: 740-417-8970[redacted]Attachments:[redacted] signed agreement.pdf[redacted] email correspondence.pdfEmail correspondence x2.pdf[redacted] ABC notes.pdf