APEX Merchant Group

Everytime I apply for a credir card with them they never sent me no letter or approval
Why didn't you send me anything by mail letting me know

After being notified that I was changing my credit card processor, Apex merchant group has continued to draft a monthly fee from my checking account.
I began using a new credit processing company on Augus 15, 2019. After repeated attempts by my new credit card processor to stop Apex from drafting my account he finally suggested I put a stop payment on my account which I did on February 3, 2020. I had two business using apex so each fee is doubled. They drafted the following amounts: in Oct 2019-$125.02 x 2, Nov 2019- 99.95 x 2, and $126.52 x 2, Dec 2019- $126.52 x 2, Jan 2020- $126.52 x 2. These totals = $1209.06 plus I was charged $36.00 to stop payment, which leaves a grand total of $1,245.06 owed to me. My business names and account #'s: The Pet Stop of Sylva account #XXXXXXXXXXXXXXXX, and The Pet Stop of Franklin account #XXXXXXXXXXXXXXXX. I am very disappointed in the shady business practices of this company and want my money returned.

I have numerously tried to contact the business. When I do try I get hung up on almost every time. When I did get a hold of a representative, I got false e-mail address for contacts in regards to cancelling my service. My third attempt to contact the retention department, I did get some information on how to cancel. I followed instructions to cancel my service.They are still taking money out of my account without my consent. They told me I would have to pay a large sum for cancelling before my anniversary date.I have been a customer for 8+ years.
Product_Or_Service: credit card services
Account_Number: XXXXXXX

This company needs to be investigated! The representatives that comes to your business lies and they get away with it because the small print is misleading. They started taking large amounts of fees from my bank account so I had to close my account. I closed my account in 2010 and they are still reporting it to the credit bureaus as an open account. They charged me $1900 from breaking contract. Authorities need to read all of the bad reviews online and everyone can't be saying the same thing about this company. They are crooks and a fraudulent company.Product_Or_Service: Credit card merchant

they are charging us $140.00 monthly even if the service is not used, not processing through them anymore. They want to charge $595 for termination

We have called them to close the account that was signed up for 10 years ago under different management. They state the contract was auto renewed and it will not end until may 27, 2020 so even if I am not using the service I get charged $140 fee per month. According to them this fee is mandatory and the minimum charge per month for not processing Visa, Master card, American Express and other fees that I am already paying to my current merchant company now. They say my only other option, as a loyal customer for 10 years since 2009 and an early Christmas gift, is to pay a $595 cancellation fee. According to them they renewed my contract, signed by different management in 2009, and they renew this agreement every year without my approval automatically. Thank you Apex for rewarding me for having your company as my merchant for 10 years. They tried to "help me" by lowering their transaction fees, but since I am not even using their service, that would not affect the 140 dollars (minimum) they charge me, again without even using them.They will charge you this minimum fee even if you cancel on the FIRST DAY of the month. Apparently even 1 day constitutes this insane charge and its the same for 1 day of processing as a full month of processing. Does not make sense. They use fifth third bank to process transactions, so if the problem is not solved I will contact fifth third bank corporate office to make sure that they know how Apex practices and the ultimatum that was given to me. In the last 10 years I was never contacted by any customer service rep from Apex to check how the service was going or anything.
St. Mary Pharmacy LLC
Merchant number: XXXXXXXXXXXXXXXX

I sold my business in August 2016. New owner opened an account with Apex. Both of us were charged until I caught it March 11,2019. Refund denied.
August of 2016, I sold Village Antique Emporium *** West *** Street *** XXXXX) to Timothy *** I was told by representatives of Apex that if the new owner selected Apex to process credit cards, that I would not responsible for any further penalties or fees. Mr. Schlaegel did open a account with Apex, and began processing cards for him the day after I stopped. I did what they asked of me by having Mr. contract with Apex. My connection with Apex Merchant Group should have ceased at that time. I own another business that uses the same checking account, but utilizes a different credit card processor. March 11.2019 I contacted my current processor to inquire about a charge I didn't recognize. They told me it was not from them. Further investigation revealed that Apex has been skimming money from my checking account without my consent since September 2016. The amount taken through March 4,2019 is $2,973.00. I asked for restitution, but was denied. I was told that the charges were valid because my account was still open and that I needed to send them a letter to close the account. Nobody told me this at the time of the sale! I have made numerous attempts to resolve this with Apex Merchant group, but no supervisors will even return my calls. Not one card has been processed on my account with Apex from August 2016 to present.

This company has 1 day in full calendar year that you can cancel or they will charge an enormous fee of $495 to discontinue the service.
This company has 1 day in full calendar year that you can cancel or they will charge an enormous fee of $495 to discontinue the service.Our church has not used the service in more than a year and they charged us a $400 fee and $58. per month.

Credit card transactions overcharge
After reviewing my June 2018 bank statement, I realized that APEX had been deducting the proper percentage for each credit card transaction. But then they were charging us again in one lump sum at the end of the month. After contacting APEX about this, the customer service representative researched the charges and agreed that they had put it in their system incorrectly. He also agreed that they had been double charging us every month since our contract with APEX begin in 2014. We went back and totaled every month of the double charges and it totaled out to 8283.78. The APEX customer service rep. said that he will fix it in their system, but will not refund us for the overcharges. This is set up as a direct deposit and direct withdrawal with my bank. I will be willing to accept a refund for the overcharges . So far no other APEX rep has contacting us concerning this issue. I asked the rep on 7-9-18 to talk to his supervisor or let me talk to a supervisor and he never responded. I am considering filing theft charges if I'm not fully repaid for the charges. I've had a contract with APEX since January 2014. The original contract has expired. I also lease the credit card terminal from them for an additional fee.

I verbally cancelled my service with Apex on 10/30/17. They are charging me an end of month fee until 03/02/17. I have used them since 03/02/11.
I have been using Apex Merchant Services as the credit card processor for my business, Knitworks LLC, since 03/02/11. I contacted them by telephone on 10/30/17 to cancel my service and to ask what address to use to send a letter of cancellation along with the credit card terminal. The "acccount specialist" I spoke to told me that I could not terminate without paying a $495 early termination fee (which I declined) and that otherwise they would not accept a letter of termination more than 30 days before the same date of beginning service, which will be 03/02/11, also that in the meantime they would continue to charge their "end of month fee" whether I was using their services or not. This fee in the amount of $90.64 was debited from my checking account on 11/02/17. There should be penalty for having to cancel service after using them for 7 years.

I have a barbershop which I've been in operation of since 2001. With the rise in debit card usage I felt the need to make it more convenient for my customers to have the ability to swipe or use their card for payments of services. I was contacted by Apex merchant group in August 2013. We signed the agreement and the lease of equipment was a 36 month lease agreement. Well in March 2017 I was contacted by another company giving me a better rate so I switched companies. Around June or July of 2017 I get a call from Merimac stating that I cancelled the lease agreement early and I now owe them an early termination fee. I stated that I never had an agreement with them and that I'm past my 36 month agreement in the lease. I faxed them the original copies of the agreement and they stated that I still had 8 months on their lease agreement, because the equipment malfunctioned and They had to send me a new machine and that started a new lease from that date for 36 months. But in my contract copies its clear that I never signed a lease with them and that part of the lease was crossed out meaning no agreement was made with that company. So right now they're threatening to ruin my credit and force me to pay a fee in which I don't think I should be obligated to pay.
Product_Or_Service: Credit/debit card processing