Apple

As I post this I have been on hold for 45 minutes on a simple problem that should be able to be solved by Apple. (flickering of video unit) The frustration level is very high, as a developer and a loyal customer, I am wondering if Apple still monitors the service level that their representatives are giving. I post this here to see if other developers and loyal customers are experiencing this same type of problem, it makes me want to leave Apple for good.

This company does not stand behind its product They refuse to admit the widespread issues plaguing the 6's I ended up with defective iPhone One of my employees also had one he purchased himself and returned to store in under two weeks for the same issues Apple did nothing for me, even taking to one of the top care advisors in California days before an appointment at their Apple Store (an hour drive from me) Greg S [redacted] told me that yes phone was defective (after hours of diagnostics) and that Best Buy has stock to replaceI told him they don't sell T-Mobile phones, is he sure they have stock He said yes Get to Best Buy and no they don't They can only diagnose - not replace Apple does not give them replacement stockTried calling Greg back at the store and for several hours later After that I'm told I can drive an hour to the Apple Store and wait for likely hours in hope they can work me in, or give him my cc# and when I send old phone back they will refund - which will also take til the end of next week to get! All of this for them to only replace "like for like" so another that most likely has the same issues I am having now I was not asking to upgrade, I don't want any and I don't want a Told me I could pick from one of those options or nothing they can do, the 6+ and 6s have recalls, not mine As a construction business it is critical that I have working phones, phones don't work means it's costing me time and moneyApple does not understand this! He was very shocked to hear what their rating is on here and the 81% negative on the Revdex.com for products and service T-Mobile store was limited on what they can do because of apple's policy, and Apple does not care about the hassle they cause the consumer In the end, T-Mobile business care saved the day and took the defective phones back and got me 5s T-Mobile told me they get dozens of calls for issues with these phones, but Apple says "it's a small vocal group" This will be the last time I ever purchase an apple product

I made an appointment they scheduled me and half hours later I explain the technical difficulties on my iPhone after all that they said my phone wouldn't be done until 8:I've been at this store since 2pm didn't leave till the mall closedBusy place but slow workers

I hate hate hate Apple I have an iPad mini, iPad and two iPhones It has been pure hellMy business had relied on the iPad and it communicates with none of my printers so my customers get no receipts etcour phones lose service alwaysHate them!!

Dear Sir/Madam, I have always been a huge fan of Apple, its products and most importantly its amazing customer's service that made all the difference Lately, I have been experiencing horrible service from Apple stores with a huge reluctance to replacing any of their defective itemsIt is almost impossible to have waappointmentsThe standard now is the long wait "in hours" if I attempt to make an online appointment, the next availability will be in a week or more!!! This is ridiculous In addition, when I finally reach any of the "Genius bar" people, it is impossible to get the problem fixed right away, even the simplest one like my watch bad after a couple of months failed to click or remain attached to my watch!! A simple exchange would have saved everyone's time and money!! But, it seems that Apple has become very cheap to replace any of its products or entertain its customers!!! What used to make Apple a great company is the outstanding customer service that came with every item I buy either online or from the storesSelling a nice looking watch, phone, computer, or anything won't make a good companyOnly its customer service! Apple store in Boston, MA employees are now very arrogant and hard to reach out toI am truly disappointed in my beloved company! I used to brag about Apple's customer service among my friends wherever I goI almost converted every one of my friends to own an Apple product and I am always the pointed person to ask for help or advice regarding any of the Apple productsNow my friends couldn't believe me when I say that I don't like Apple anymoreI wouldn't recommend Apple product to anyone as I wouldn't want to be blamed if they received a bad experienced I am truly sorry!! Sincerely A Former Apple Fan

I've had had an apple account for several yearsMy husband and I both had apple phones in which we ran our apps and iTunes accountMy husband accidently locked out the accountIt hadn't been updated in a number of years and we hadn't updated the credit card and we only could answer of their security questions, plus the original rescue email had been closed down years agoThe first phone call verified the identity with the promise to update and change the email so we could password resetIt never happened and then the nightmare of dealing with their robotic scripted customer service beganI've gotten the run around so many times, they ignore the notes on the case and force verification issues over and over again while tweaking the rulesI've had representatives take the personal approach with setting up appointments to call then cancelling their phone calls with me within minutes and refusing to answer my emails I've finally given up every trying to get my music access backWe had close to a thousand dollars of music on our iTunes that we can reach but not transfer to any other devicesWe told them to cancel the account we will go strictly to android devicesNot one person in their customer service can work beyond "the Apple program" to fix issues

I made the unfortunate mistake of choosing an iPhoneActually, I ended up with an iPhone after an Verizon associate lied to me about availability, but I posted that story to the complaints section Anyway, after recieving the phone, I was immediatly bombarded by personal questions, full legal name, credit card number, home address, basically everything but my SSN, and blood typeI have always heard people trust Apple security, so I went alog with itNow I have an iTunes accountThis account I did not want, and was basically coerced into creating without full disclosure is now the property of Apple, and cannot be deletedEverBy anyoneEver For about the first months the phone workedTrouble was that with the $case on the $"phone" making a call was physically painful due to the edge cutting into my earAnother non-refundable case later, and I could use the phone long enough for a callThe new, non cutting, case was much softer though, but the itically designed glass phone was now at risk just being in my pocket, let along being used After that first months, the phone would crash randomly, and battery life dropped a few minuts per dayOddly enough, these problems started about a week AFTER the new *free [redacted] iOS update was releasedThey were also all fixed the moment the update was installedHmmm With the update (I was on 7.something) the battery improved like I said, but launching anything too 5X as longAnd by anything, I mean the calculator, and addressbookThe phone became so slow I could barely use itAfter a complete wipe, and reinstall of everything (including the base OS, and firmware, all performed by a professional Apple technician) the phone got only slightly faster, but the battery began failing again With the release of OS 9.whatever the phone is now so full of crap I will never use, and do NOT want CLUTTERING my phone I have a page folder called "bloat ware." The phone is constantly nagging me to share acess with everthing, with everyoneIt now crahes atleast twice a day, and drops calls randomlyWhen I answer it rings 2-more times even though I can hear the person who called"Background refreshing" consumes 60% of my battery with it just sitting in my pocket for hoursI can put it in "low power mode" now, but then its actually less useful that a feature phoneProblem is, low power automatically turnes off every day when it chargesIt is also still excruciatingly slow, and the touch screen is becoming non responsive Now, before someone blames my bad battery, and slow performance on apps: I have Pandora, that I cannot use since the new OS is so slow my Pioneer sterio times out the connection before it can enter Pandora modeIt always ends up playing some Usong, that I can't delete, because Apple says I like UI don't even like "New Years Day," why would I care about "End of California?" I have Family Guy: The Quest for Stuff, that takes minuts to load, but keeps me from playing "will it blend?" with the (explicative) phone I have weather, backgound refresh is off, takes 2-minuts to give me the forecast That is it, everything else came packeged with the unit, and is completerly non deletable, because Apple knows what I want, even if I don't At the end of it all, I will NEVER own, use, touch, or acknowlege the existance of Apple ever againI wash my hands of them completely, and warn anyone who will listen to stay far, far away

I purchased an ipod nano from this company and have had nothing but issues with it It has already been replaced twice for being faulty products Now the third one they have sent me as a replacement will not charge I contacted Apple Inc and spoke to Ramero Y [redacted] who refused to have it repaired for me without charging me $ I asked him how long they expected their product to last and he stated 4- years If that is they case they should stand behind them when they don'tWhen I asked to speak to his supervisor he stated he was the senior supervisor and their was no one higher than him which I could speak with I am very disappointed in this product, lack or product support, and the customer service I received in regards to this!

The iPhone is the worst purchase I have ever made in my entire lifeI have never been so frustrated or dissapointed in an apple productMy phone freezes and crashes non stop multiple times a dayThe headphone jack doesn't work and music just blasts from my phone speakers instead of playing from the headphones when they are plugged in This is the worst purchase I have ever made and I will never buy another apple product ever again!! DO NOT BUY THE IPHONE IT IS TERRIBLE

I purchased an iwatch as a presentThere was a mistake in the shipping addressThe company delivered the package to the billing address creating an immesurable amount of unneccsary problems for meWhen I tried to contact Apple, it is impossible to reach anyone responsible for anythingPeople give you links to leave feedback no one ever responds tooIt use to be that you paid a lot of money to get great customer service and innovative productsNow its just pick you for all your change, while incompetently handling your request from china

I used to be an Apple enthusiast but now I really can't stand them I got a macbook pro a year ago It has never worked right I also got apple care (together I paid over 2k) Apple care has been useless First time, was pawned off on Genius bar Called again and got another Senior Supervisor who said he really wanted to help me He gave me some program to run when my computer froze (it will not shut down or restart about 75% of the time) I did what he asked, sent the files which he passed onto engineering who couldn't pinpoint the problem They suggested deactivating the file sharing option I was told if it happened again, I should call apple and get a terminal commandWhen it happened, I called apple and the rep didn't understand the notesHe forwarded me directions with limited directionI've emailed Apple corporate a few times about my problems and all emails have been ignored My computer still does not work It's been a yearThey don't seem to care

Apple I-phone failed to power on after only eighteen months of use through no fault of owner The phone simply failed to power on and customer was forced to purchase a new Apple I-phone for $plus tax The Apple Store and Apple Corporate refused to refund the cost of the replacement phone Both the Store and Corporate also refused to disclose inspection results of the phone as to why it failed to power on The original I-phone obviously had a defect and shouldn't have failed to operate!

I was just in the Apple Store at Polaris mall in Columbus Ohio I have a new iPhone 6s I have other Apple productsI went because the phone was not working properlyI explained to Caroline , the staff assigned to me and my Daughter, all the efforts I had made to fix it and suggested it might be the phone itself Caroline said pointedly that I was incorrect but she would go in the back and"check with someone In about min she came back and said she did not appreciate the way I was "coming at her"? My Daughter and I looked at each other because neither one of us had said anything to her at all .then she said it would be a good idea for someone else to help me I said good ideaBecause she didn't even understand the talk to text issue I was having This person should not be waiting on customers .I have been in business for yrs and I wouldn't hire this person to do anything at all especially y with peopleWorst customer service ever !

An Apple glitch locked me out of my iCloud account, including email and all location services, and left my business crippledApple's "security measures" are a joke and not at all consumer friendlyEven after verifying my identity several times, representatives could not (or would not) unlock access for meThough the underlying issue has been resolved, I cannot say that it was done so to my complete satisfactionIn all, I lost three work days due to the lockout of my account, including lost time and wages as well as future work that was dependent upon my response during that timeWhat I was told would be hours by Apple initially, turned into closer to sixty due to incorrect data entry by Apple representativesI was only able to gain access after several hours on the phone, and blasting their corporate emails and phone lines for three daysI expressed my displeasure with the handling of this incident directly with Apple corporate, and received several apologies, but nothing beyond wordsThe matter is closed, but I am not completely satisfied with the way it was handled by Apple or the measures that I had to use to get a response from them

I purchased OSX lion for my laptopThe laptop met all the requirements posted on lineWhen I went to download it said I was missing something and did not downloadI called Apple store support and was told there were no refundsI am locked out of the software site Now I am out the money and no software I own two Mac laptops and a Mac desktop systemThis is no way to treat a customer

The iphone 6s is horrilbe I've had it for less than months and it cost a little over $ In the last months, I've spent hours at the Apple Store - work hours I've needed to take days off to attend to this phone's weaknesses and it totally sucks The first visit was to get the knub of the headset out of the phone It had broken off and a piece remained inside the phone While there, they told me that this happens quite frequently and that I was lucky they could pull it out or I'd be responsible to pay for the entire phone ARE YOU KIDDING ME? How about making a product that isn't faulty??? The latest visit was to fix a cracked screen and to apply a screen cover # The phone did not fall more than feet and should be able to handle such a fall since this is typical wear and tear type of stuff Do you really expect phones not to fall? REALLY??? I had to wait hours to get my phone repaired ARE YOU KIDDING ME??? I can't remember the last time I bought such a horribly faulty product