Applebee's Neighborhood Grill & Bar

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you!

To Whom It May Concern:Our company, BillAdvisor, has a direct affiliation with [redacted] , a third-party authorized retailer for [redacted] , ***, and a host of other cable, internet and phone providersWe would like to take this opportunity to respond to pertinent details of Mr [redacted] 's complaint as well as offer a desired resolution.First, as explained to the customer at the point of sale, and when we contacted them on yesterday, 09/27/17, their free day trial of BillAdvisor was provided as a courtesy for signing up with [redacted] At no point was it stated this free trial as being through [redacted] and/or ***, which were products offered to the customer when they contacted [redacted] initially on 07/19/Additionally, it was explained to the customer that should they continue past their free day trial, the credit card they provided would be charged $each monthMr [redacted] was disclosed the BillAdvisor service and free trial, and he did give consent to be contacted by a BillAdvisor representative, as verified by our Quality Assurance department which reviewed associated call recordingsSince Mr [redacted] did not cancel his BillAdvisor service on or before the end of his free day trial, he was charged for the following two months of serviceAs indicated in his complaint, Mr [redacted] was promised that a supervisor would call him back on yesterday, 09/27/We apologize that the an expectation was set with him that we did not meetBillAdvisor would like to resolve Mr [redacted] 's complaint by refunding the two months of service charged to his credit cardTwo individual refunds of $are currently being processedHowever, it is important to note that since Mr [redacted] has blocked BillAdvisor charges on his credit card, as stated in his complaint, this will likely impact the refunds back to the cardRefunds typically post the credit card within 7-business days, but in this scenario we encourage him to contact his financial institution to inquire how this will be handled on their endOtherwise, his BillAdvisor service has been completely cancelled, and he will not be charged again by BillAdvisor in the future

BillAdvisorCase #: [redacted] Consumer Info: [redacted] Business Info: BillAdvisorN.WCentral Drive, Ste 300Houston, TX77092(855) 821-4679Date Filed:1/23/4:15:PMNature of the Complaint:Billing or Collection IssuesConsumer’s Original Complaint:Bill Advisor was included in a bundled marketing deal with [redacted] to install [redacted] servicesThe Bill Advisor portion included a one month "free service"I contacted Bill Advisor that I didn't want their services and to cancel the monthly service feeThey insisted upon negotiating one of my accounts, so I gave them my [redacted] contact infoThey then contacted [redacted] and reported that they save me money on that accountI contacted Bill advisor back multiple times and told them I still did not want their services and to close out my accountThey continue to charge my credit cardConsumer’s Desired Resolution:Refund and close out the service so that no additional charges are forth coming.Business Response:Regarding Mr [redacted] 's Revdex.com Complaint, he signed up for [redacted] television service through [redacted] , an authorized retailer, on 10/14/At the time of order, according to call records, the [redacted] agent presented Mr [redacted] with an opportunity to realize additional savings on his monthly recurring bills via an exclusive partnership with BillAdvisor that includes a free 30-day trialMr [redacted] gave his consent for the free trial and a date and time for a BillAdvisor account manager to contact himMr [redacted] was also disclosed that if he chose to continue with BillAdvisor past his free 30-day trial there would be a retainer fee, and that his debit/credit card would be authorized for a one-dollar holdThe amount of the "retainer fee" or monthly recurring charge was not disclosed; also, Mr [redacted] was informed that it was voluntary to continue with BillAdvisor service past his free 30-day trial, and any savings he was given via BillAdvisor negotiation would still be his to keep, if he decided to cancelOn 12/19/17, Mr [redacted] contacted BillAdvisor to request a cancellation of his account and a full refund of two (2) $charges that were drafted in November and DecemberAccording to call records, the BillAdvisor agent(s) who engaged with Mr [redacted] informed him that he consented to BillAdvisor service at the time of order, and that these charges were legitimateMr [redacted] was also informed that BillAdvisor negotiated a discount of $off his [redacted] bill for months, a total savings of $Mr [redacted] claimed he received a new [redacted] bill that did not reflect the negotiated savings, and BillAdvisor offered to contact [redacted] on his behalf to inquire about the missing discount, which Mr [redacted] declinedHe was informed that BillAdvisor would cancel his account, but he was ineligible for any refund due to having used BillAdvisor service and refusing to allow BillAdvisor to follow up with [redacted] about his negotiated discountThis is inconsistent with the terms and conditions presented to Mr [redacted] at the point of saleIn the interest of providing an exceptional customer experience, BillAdvisor will process a refund of $According to call and email records, a BillAdvisor manager contacted Mr [redacted] via telephone and email on 04/04/to advise him of the refund Daniel [redacted] QC Specialistdaniel[redacted] @ [redacted] .comOffice: (713) 983-X***

To Whom It May Concern:Regarding Mr [redacted] 's Revdex.com complaint, Bill Advisor has refunded the two payments of $to the credit/debit card on fileThe refund posted to Mr [redacted] 's account on 12/28/If there are any further concerns Mr [redacted] can contact us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will contact [redacted] and unblock communication so the refunds will be possibleThank you for your attention to this matterI really wish a supervisor would have returned my call as promised

To Whom It May Concern:Regarding Mr*** ***'s Revdex.com Complaint, he signed up for our BillAdvisor service on 11/27/We are a concierge service whose aim is to save our customers money on their recurring bills (such as energy, auto insurance, cable and internet, etc.) via negotiation of monthly
rates with their current provider, or by shopping for better rates with competing providers of these servicesWe begin by asking for submission of a recent bill, so we can better understand what our customer is paying for and identify savings opportunitiesIn Mr***'s case, we discovered that a different energy company that services his address that has a more affordable monthly rateThis particular provider, like others, requires a credit check to qualify for no deposit; or, if a customer doesn't consent for the provider to use their social security number and date of birth to perform a credit check, a deposit is requiredThis would be the same scenario if the customer had signed up with the energy provider directly, and is something that our company as a third-party entity cannot waiveWe will refund Mr***'s $processing fee that was collected when he signed up for BillAdvisor, and will cancel out his account, so there will be no future charges from our companyWe sincerely apologize for any misunderstanding

To Whom It May Concern:Our company, BillAdvisor, has a direct affiliation with ***, a third-party authorized retailer for *** ***, ***, and a host of other cable, internet and phone providersWe would like to take this opportunity to respond to pertinent details of Mr***'s
complaint as well as offer a desired resolution.First, as explained to the customer at the point of sale, and when we contacted them on yesterday, 09/27/17, their free day trial of BillAdvisor was provided as a courtesy for signing up with ***At no point was it stated this free trial as being through *** *** and/or ***, which were products offered to the customer when they contacted *** initially on 07/19/Additionally, it was explained to the customer that should they continue past their free day trial, the credit card they provided would be charged $each monthMr*** was disclosed the BillAdvisor service and free trial, and he did give consent to be contacted by a BillAdvisor representative, as verified by our Quality Assurance department which reviewed associated call recordingsSince Mr*** did not cancel his BillAdvisor service on or before the end of his free day trial, he was charged for the following two months of serviceAs indicated in his complaint, Mr*** was promised that a supervisor would call him back on yesterday, 09/27/We apologize that the an expectation was set with him that we did not meetBillAdvisor would like to resolve Mr***'s complaint by refunding the two months of service charged to his credit cardTwo individual refunds of $are currently being processedHowever, it is important to note that since Mr*** has blocked BillAdvisor charges on his credit card, as stated in his complaint, this will likely impact the refunds back to the cardRefunds typically post the credit card within 7-business days, but in this scenario we encourage him to contact his financial institution to inquire how this will be handled on their endOtherwise, his BillAdvisor service has been completely cancelled, and he will not be charged again by BillAdvisor in the future

To Whom It May Concern:Regarding Mr*** ***'s Revdex.com Complaint, Bill Advisor will refund $to the credit/debit card on fileThis process normally takes 3-business days, depending on his financial institutionIf Mr*** hasn't received his refund by 12/15/17, he may contact us so we can
further research the refund statusWe apologize for any inconvience that has been caused

To Whom It May Concern:Regarding *** *** Revdex.com Complaint, one of our BillAdvisor agents reached out to her on 08/15/to follow up on her voicemail and provide assistance with regard to the charges that have posted to her accountOn 08/17/17, our Administrative and Finance Department
issued a full refund, which normally processes within 7-business days, depending on the customer's financial institutionThis refund is for the four months that her account was chargedWe sincerely apologize for any inconvenience *** *** has experiencedIf she does not receive her refund by 08/27/17, she is welcome to contact Bill AdvisorWe do not anticipate that this will be necessary, but will be happy to assist her should this occurTell us why here

Sent: Thursday, April 05, 9:AM Subject: BillAdvisor Business Response for Revdex.com Case#: ***Business Response:Regarding Mr*** ***s Revdex.com Complaint, according to call records, he signed up for *** *** television service through ***, an authorized retailer, on 11/18/At
the time of order, the *** agent presented Mr*** with an opportunity to realize additional savings on his monthly recurring bills via an exclusive partnership with BillAdvisor that includes a free 30-day trialMr*** gave his consent for the free trial and a date and time for a BillAdvisor account manager to contact himMr*** was also disclosed that if he chose to continue with BillAdvisor past his free 30-day trial he would be charged $per month, and that his debit/credit card would be authorized for a one-dollar holdOn 02/02/18, according to call records, Mr*** contacted BillAdvisor to request a cancellation of his account and a refundThe BillAdvisor agent(s) who engaged with Mr*** offered to cancel her BillAdvisor account and to have a manager review the call recording associated with his BillAdvisor sale to ensure that he was properly disclosed and agreed to the terms/conditions of his BillAdvisor serviceOn 02/06/18, according to call records, a BillAdvisor manager contacted Mr*** and informed him that per the call review he agreed to BillAdvisor serviceMr*** asked if his BillAdvisor account had been cancelled, and the manager confirmed and explained that he would not be charged for BillAdvisor moving forwardMr*** informed the manager that he agreed to the charges already made provided the account was indeed cancelledThe same day, Mr*** called back and asked to hear the call recording in which he agreed to sign up for BillAdvisor serviceOn 02/08/18, according to call records, the same BillAdvisor manager called Mr*** and left a voicemail requesting that he call back if he still was interested in listening to the call recordingIn the interest of providing an exceptional customer experience, BillAdvisor will process a refund of $for the total amount of the remaining two months of BillAdvisor service that were charged to Mr***'s cardAccording to call and email records, a BillAdvisor manager contacted Mr*** via telephone and email on 04/04/to advise him of the refund. Daniel ***QC Specialist

To Whom It May Concern: Regarding *** ***’s Revdex.com Complaint, Bill Advisor will refund the two payments of to the credit/debit card on fileThis process normally takes 3-business days, depending on her financial institutionIf *** *** hasn’t received her refund by 12/27/17,
she may contact us so we can further research the refund statusWe apologize for any inconvenience that has been caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will contact *** *** and unblock communication so the refunds will be possibleThank you for your attention to this matterI really wish a supervisor would have returned my call as promised

Sent: Wednesday, May 10, 5:PMSubject: Response to Revdex.com Complaint # *** * *** *** I personally spoke with Mr*** today, we are refunding his charges from January to April and he is satisfiedMr*** signed up in November 2016, and we shopped his *** * *** * ***
*** *** *** *** *** *** *** ** *** *** *** *** *** *** ($saved), but he was not pleased with the results of the other shops, as they would have required him to change his service packages and coveragesOur notes show that we followed up with him in January and April to *** to shop additional bills for him. He called back on May 1, to cancel, and at that time we cancelled his accountWill R***VP of Bill Advisor

To Whom It May Concern: Regarding Mr*** *** Revdex.com Complaint, Bill Advisor will refund $to the credit/debit card on fileThis process normally takes 3-Business days, depending on his financial institutionIf Mr*** hasn't received his refund by 01/04/18, he may
contact us so we can further research the refund statusWe apologize for any inconvenience that has been caused

To Whom It May Concern: Regarding Mr*** ***'s Revdex.com Complaint, Bill Advisor will refund the two payments of $to the credit/debit card on fileThis process normally takes 3-business days, depending on his financial institutionIf Mr*** hasn't received his refund by 01/04/18,
he may contact us so we can further research the refund statusWe apologize for any inconvenience that has been causedHis account is cancelled with Bill Advisor

BillAdvisorCase #: ***Consumer Info: *** *** *** *** *** ***Business Info: BillAdvisorN.WCentral Drive, Ste 300Houston, TX77092(855) 821-4679Date Filed:1/23/4:15:PMNature of the Complaint:Billing or Collection
IssuesConsumer’s Original Complaint:Bill Advisor was included in a bundled marketing deal with *** *** to install *** servicesThe Bill Advisor portion included a one month "free service"I contacted Bill Advisor that I didn't want their services and to cancel the monthly service feeThey insisted upon negotiating one of my accounts, so I gave them my *** contact infoThey then contacted *** and reported that they save me money on that accountI contacted Bill advisor back multiple times and told them I still did not want their services and to close out my accountThey continue to charge my credit cardConsumer’s Desired Resolution:Refund and close out the service so that no additional charges are forth coming.Business Response:Regarding Mr*** ***'s Revdex.com Complaint, he signed up for *** *** television service through ***, an authorized retailer, on 10/14/At the time of order, according to call records, the *** agent presented Mr*** with an opportunity to realize additional savings on his monthly recurring bills via an exclusive partnership with BillAdvisor that includes a free 30-day trialMr*** gave his consent for the free trial and a date and time for a BillAdvisor account manager to contact himMr*** was also disclosed that if he chose to continue with BillAdvisor past his free 30-day trial there would be a retainer fee, and that his debit/credit card would be authorized for a one-dollar holdThe amount of the "retainer fee" or monthly recurring charge was not disclosed; also, Mr*** was informed that it was voluntary to continue with BillAdvisor service past his free 30-day trial, and any savings he was given via BillAdvisor negotiation would still be his to keep, if he decided to cancel. On 12/19/17, Mr*** contacted BillAdvisor to request a cancellation of his account and a full refund of two (2) $charges that were drafted in November and DecemberAccording to call records, the BillAdvisor agent(s) who engaged with Mr*** informed him that he consented to BillAdvisor service at the time of order, and that these charges were legitimateMr*** was also informed that BillAdvisor negotiated a discount of $off his *** bill for months, a total savings of $Mr*** claimed he received a new *** bill that did not reflect the negotiated savings, and BillAdvisor offered to contact *** on his behalf to inquire about the missing discount, which Mr*** declinedHe was informed that BillAdvisor would cancel his account, but he was ineligible for any refund due to having used BillAdvisor service and refusing to allow BillAdvisor to follow up with *** about his negotiated discountThis is inconsistent with the terms and conditions presented to Mr*** at the point of saleIn the interest of providing an exceptional customer experience, BillAdvisor will process a refund of $According to call and email records, a BillAdvisor manager contacted Mr*** via telephone and email on 04/04/to advise him of the refund. Daniel ***QC Specialistdaniel.***@***.comOffice: (713) 983-X***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks!***

To Whom It May Concern:Regarding *** ***'s Revdex.com Complaint, she contacted *** on 08/08/to request that her service be cancelled and receive a refund for what we charged for four months, from May to August 2017, totaling $On 08/09/17, our Administrative and Finance
Department issued a full refund, which normally processes within 7-business days, depending on the customer's financial institutionWe sincerely apologize for any inconvenience Ms*** has experiencedIf she does not receive her refund by 08/09/17, she is welcome to contact *** *** We do not anticipate that this will be necessary, but will be happy to assist her should this occur