Appliance Doctor

Revdex.com:At this time, my complaint, ID [redacted] regarding Appliance Doctor has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

I was in search of a business to fix my washer I found Appliance DrI called them...explained my problem...and thankfully they were able to come out to my home same day, It took them min to diagnose the problem and they knew what they were doing and found what the problem wasThey were courteous, polite listened to my concerns and asked the right questions as to what was happeningThey had given me their rates and quotes up front and in minutes my washer was repaired and I was so happy I thank you David and Joe.......You made the frustration go awayNow I know who I can count on

This business wanted to charge me a diagnostic fee for showing up and examining my clothes dryerWhen the technician was finished he informed me that the repair fee would be $320, but he refused to explain or divulge what was broken I never heard of such a service practiceIt was all very sheisterishI told him to take a hike and that we would meet in small claims court if need be

I have been having ongoing problems with my refrigerator Larry is prompt and courteous, and diagnosed the problem as a defective condenser and then advised me he didn't work on those and to call the manufacturer for a service recommendation Long story short, the manufacturer's recommended service provider only fixed the problem for less than a year before it became faulty again I called Larry again and after reviewing his records on my refrigerator he went above and beyond, advised me to escalate my issue with the manufacturer, saying he has had many other customers have problems with the same model and that there wasn't anything he could do to repair my fridge Let me be clear, Larry declined coming out to my home for a service call because from his experience and his records he didn't think he could solve the problem Further, he called me back to advise me about warranties Someone could have easily come on out to make a fast buck knowing that they can't repair something, I think this shows a lot of integrity

Revdex.com:At this time, my complaint, ID *** regarding Appliance Doctor has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

I have homes in the panhandle all having numerous indoor and outdoor appliances, Appliance Doctor has served us well over the last yearsRon has come out to work on our high end appliances and always been spot on with his ability to diagnose and repair quickly, He has even saved us money on a service call by diagnosing issues over the phone and ordered the part ahead of time and charged only .5hr labor to install the partThis was the first time an appliance repairman ever shared his faith with usMy husband was noticeably ill and Ron actually prayed with usunbelievable

Revdex.com:At this time, my complaint, ID [redacted] regarding Appliance Doctor has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2014/06/25) */
This issue has been resolved since June 5th.
Initial Consumer Rebuttal /* (3000, 10, 2014/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they did finally fix my oven after almost...

two months and my writing a letter and informing them if it was not fixed by June 8th I would be filing a claim. The situation was poorly handled with total lack of communication.

Very disappointed with their service.