To be honest I do not know how to respond [redacted] (the Dumpstet guy)gave carol bad information I have never would I ever give credit card info to anyoneI went as far as too a pitchure of it and sent it to [redacted] via emailI also had my bank ( [redacted] ***) reach out to *** I truly thought this was paid months agoIt is now taken care of [redacted] as of this morning is reaching out to carol and retracting the bad info he told carolIF he does not I will have to take legal action against his company [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I allowed business to come in and "fix" the problem by redoing the whole projectA 3-person crew showed up with a bucket, a few rags, and a regular tiny shop-vacI was told that the carpets were not going to get cleaned and there was going to be no dehumidifier or air scrubber brought back inWe had a 3rd party come in and air test the basement compared to the outside air for mold and it failed by spores per mI have been told by other companies that the HVAC needs to be removed before the remediation process could be finished anywayWhich is not what Aqua Flow was planning on doingI am just asking for the money back that we put down so that we can have someone come in and do it rightI have repeatedly tried to remediate the situation but the owner sends other people instead of dealing with the issue with me himselfI need the refund to pay another company to do the job, so I can sell the houseRegards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
***IRefund was issued a few weeks agoI am out of town and will look into it on weds when I get backIf the check has not been cashed I will reissue another one and send it certified mailThanksJoe m***Sent from my iPhone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I did not ask for what needs to be doneI want in writing all that your company didYou mentioned that you would have to come out a couple times for moldIf we took money from you then how would I know that, I have no idea beside removing out insulation and putting vapor covering downThat's all that I can see! Also never said you didn't treat us fairlyHowever you new our timing of when we needed this done by, if you couldon't do it you should have never taken jobThis all could have been avoided with a simple phone call or textIf you were in the hospital you have a team of guys that could have calledYou responded to the thumbtack complaint within an hour of it being reported but I call you twice that morning and I didn't evan get a text after days of you not showing up.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***7/8/NOTE FROM Revdex.com/MRC ** ***: The consumer provide the following additional rejection to the business response.Hi ***,I recently filed a complaint with Revdex.com in regards to some mold remediation from Aqua Flow RestorationI was told you were handling this complaint.Today I had another company come out and give me a quote since Aqua Flow did not complete the jobIn the last response from Aqua Flow they said all that needed to be done is add insulationThe new company informed me that this go's way beyond just adding insulationNo mold removal was done at all! Also, new insulation needs to be done due to Aqua Flow not finishing the jobBasically, Aqua Flow took $dollars from me and all they did is take out old insulation and put black vapor barrier down(new company said this was not finish either)Aqua flow stayed in there response this matter is closed, but to me it is notThere is no way what the work they did was worth $and I want to see if there is anyway to get some of that money back. Thank You,*** ***
The only thing that needs to be done is reinsulate the craw spaceWhich we would have done by nowAs for the $balance dueYou may keep that since our time line did not meet yours as I explained to you already we will consider this matter closed since you are making money off us We
where kind to you I even made payment arraignments with you since you did not have the money to do it Wow joe M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There were no half truths told in any of my responsesI know that the money that was supposed to go for my grandmother's care is gone (because the owner refuses to refund it, even though the job was not done), but I just don't want anyone else to be lied to and ripped off by this company.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below
Still no refundHe claims it should have arrive days ago in the mail, but the mail just arrived today, and still no refundHe also claimed that refund had been issued a week before July 3.So, apparently, he has no intention on sending me a refundHe has done nothing but lie to me, and the Revdex.com.I would like the Revdex.com advice on how to file criminal/fraud chargesPlease contact me when you canThanks
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I allowed business to come in and "fix" the problem by redoing the whole project. A 3-person crew showed up with a bucket, a few rags, and a regular tiny shop-vac. I was told that the carpets were not going to get cleaned and there was going to be no dehumidifier or air scrubber brought back in. We had a 3rd party come in and air test the basement compared to the outside air for mold and it failed by 1400 spores per m3. I have been told by 2 other companies that the HVAC needs to be removed before the remediation process could be finished anyway. Which is not what Aqua Flow was planning on doing. I am just asking for the money back that we put down so that we can have someone come in and do it right. I have repeatedly tried to remediate the situation but the owner sends other people instead of dealing with the issue with me himself. I need the refund to pay another company to do the job, so I can sell the house. Regards,
[redacted]
We will be more than happy to redo the whole project . We will also provide air samples to you when completed. We would like to come out Sunday and address any and all concerns thank you have..we will also give you your paperwork at that time. If this is all ok with you just text me and we will make...
[redacted]IRefund was issued a few weeks ago. I am out of town and will look into it on weds when I get back. If the check has not been cashed I will reissue another one and send it certified mailThanksJoe m[redacted]Sent from my iPhone
To be honest I do not know how to respond. [redacted] (the Dumpstet guy)gave carol bad information . I have never would I ever give false credit card info to anyone. I went as far as too a pitchure of it and sent it to [redacted] via email. I also had my bank ( [redacted]) reach out to [redacted]....
I truly thought this was paid 2 months ago. It is now taken care of. [redacted] as of this morning is reaching out to carol and retracting the bad info he told carol. IF he does not I will have to take legal action against his company .[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Refund was issued July Due to the 4th of July I would think he would have it by weds 8th of July
To be honest I do not know how to respond [redacted] (the Dumpstet guy)gave carol bad information I have never would I ever give credit card info to anyoneI went as far as too a pitchure of it and sent it to [redacted] via emailI also had my bank ( [redacted] ***) reach out to *** I truly thought this was paid months agoIt is now taken care of [redacted] as of this morning is reaching out to carol and retracting the bad info he told carolIF he does not I will have to take legal action against his company [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I allowed business to come in and "fix" the problem by redoing the whole projectA 3-person crew showed up with a bucket, a few rags, and a regular tiny shop-vacI was told that the carpets were not going to get cleaned and there was going to be no dehumidifier or air scrubber brought back inWe had a 3rd party come in and air test the basement compared to the outside air for mold and it failed by spores per mI have been told by other companies that the HVAC needs to be removed before the remediation process could be finished anywayWhich is not what Aqua Flow was planning on doingI am just asking for the money back that we put down so that we can have someone come in and do it rightI have repeatedly tried to remediate the situation but the owner sends other people instead of dealing with the issue with me himselfI need the refund to pay another company to do the job, so I can sell the houseRegards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
***IRefund was issued a few weeks agoI am out of town and will look into it on weds when I get backIf the check has not been cashed I will reissue another one and send it certified mailThanksJoe m***Sent from my iPhone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I did not ask for what needs to be doneI want in writing all that your company didYou mentioned that you would have to come out a couple times for moldIf we took money from you then how would I know that, I have no idea beside removing out insulation and putting vapor covering downThat's all that I can see! Also never said you didn't treat us fairlyHowever you new our timing of when we needed this done by, if you couldon't do it you should have never taken jobThis all could have been avoided with a simple phone call or textIf you were in the hospital you have a team of guys that could have calledYou responded to the thumbtack complaint within an hour of it being reported but I call you twice that morning and I didn't evan get a text after days of you not showing up.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***7/8/NOTE FROM Revdex.com/MRC ** ***: The consumer provide the following additional rejection to the business response.Hi ***,I recently filed a complaint with Revdex.com in regards to some mold remediation from Aqua Flow RestorationI was told you were handling this complaint.Today I had another company come out and give me a quote since Aqua Flow did not complete the jobIn the last response from Aqua Flow they said all that needed to be done is add insulationThe new company informed me that this go's way beyond just adding insulationNo mold removal was done at all! Also, new insulation needs to be done due to Aqua Flow not finishing the jobBasically, Aqua Flow took $dollars from me and all they did is take out old insulation and put black vapor barrier down(new company said this was not finish either)Aqua flow stayed in there response this matter is closed, but to me it is notThere is no way what the work they did was worth $and I want to see if there is anyway to get some of that money back. Thank You,*** ***
The only thing that needs to be done is reinsulate the craw spaceWhich we would have done by nowAs for the $balance dueYou may keep that since our time line did not meet yours as I explained to you already we will consider this matter closed since you are making money off us We
where kind to you I even made payment arraignments with you since you did not have the money to do it Wow joe M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There were no half truths told in any of my responsesI know that the money that was supposed to go for my grandmother's care is gone (because the owner refuses to refund it, even though the job was not done), but I just don't want anyone else to be lied to and ripped off by this company.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below
Still no refundHe claims it should have arrive days ago in the mail, but the mail just arrived today, and still no refundHe also claimed that refund had been issued a week before July 3.So, apparently, he has no intention on sending me a refundHe has done nothing but lie to me, and the Revdex.com.I would like the Revdex.com advice on how to file criminal/fraud chargesPlease contact me when you canThanks
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I allowed business to come in and "fix" the problem by redoing the whole project. A 3-person crew showed up with a bucket, a few rags, and a regular tiny shop-vac. I was told that the carpets were not going to get cleaned and there was going to be no dehumidifier or air scrubber brought back in. We had a 3rd party come in and air test the basement compared to the outside air for mold and it failed by 1400 spores per m3. I have been told by 2 other companies that the HVAC needs to be removed before the remediation process could be finished anyway. Which is not what Aqua Flow was planning on doing. I am just asking for the money back that we put down so that we can have someone come in and do it right. I have repeatedly tried to remediate the situation but the owner sends other people instead of dealing with the issue with me himself. I need the refund to pay another company to do the job, so I can sell the house. Regards,
[redacted]
We will be more than happy to redo the whole project . We will also provide air samples to you when completed. We would like to come out Sunday and address any and all concerns thank you have..we will also give you your paperwork at that time. If this is all ok with you just text me and we will make...
it happen. ThanksJoe
[redacted]IRefund was issued a few weeks ago. I am out of town and will look into it on weds when I get back. If the check has not been cashed I will reissue another one and send it certified mailThanksJoe m[redacted]Sent from my iPhone
Refund was issued July 3 2015. Due to the 4th of July I would think he would have it by weds 8th of July.
Out of business as of 3/15/17
To be honest I do not know how to respond. [redacted] (the Dumpstet guy)gave carol bad information . I have never would I ever give false credit card info to anyone. I went as far as too a pitchure of it and sent it to [redacted] via email. I also had my bank ( [redacted]) reach out to [redacted]....
I truly thought this was paid 2 months ago. It is now taken care of. [redacted] as of this morning is reaching out to carol and retracting the bad info he told carol. IF he does not I will have to take legal action against his company .[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer is only tell half truths. So I wish only to deal this her Attormey
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]