Business responded to complaintApproximately Monday June 15, 2015, customer called wondering if we were a [redacted] Warranty station She stated that she had a [redacted] pump that she purchased less than a year ago and was sucking air Tech showed up at customers residence on 6/18/and noticed that the homeowner had tightened a threaded valve into the pump too tight and eventually caused the [redacted] pump housing to crack Tech mentioned to the customer that he would contact [redacted] but there was no guarantee it would be covered The tech charged the homeowner a $+ tax trip charge as we were not getting reimbursed by [redacted] for the service call The homeowner than called a couple days later and talked to the manager He stated to the homeowner that [redacted] would not replace a whole new unit due to improper installation Approximately weeks later, [redacted] contacted TGE manager and asked what happened to the pump? Manager stated homeowner called a few times and [redacted] informed the manager that they would replace the housing unit only not the pump Manager then called homeowner to get model and serial number off the unit to replace the housing per [redacted] Homeowner expressed that was unacceptable, she wanted a whole new pump and housing, and she would contacting [redacted] The next thing TGE heard about the situation was the letter received by Revdex.com stating a complaint We at TGE Pool Service did not sell the homeowner the pump We are only a [redacted] Warranty station for their products and can only install and repair to get reimbursed for items they approve.Thank You for your time on this matter and we have attached a copy of the signed invoice by the customer.TGE
Business responded to complaint.
Approximately Monday June 15, 2015, customer called wondering if we were a [redacted] Warranty station. She stated that she had a [redacted] pump that she purchased less than a year ago and was sucking air. Tech showed up at customers residence...
on 6/18/15 and noticed that the homeowner had tightened a threaded valve into the pump too tight and eventually caused the [redacted] pump housing to crack. Tech mentioned to the customer that he would contact [redacted] but there was no guarantee it would be covered. The tech charged the homeowner a $50 + tax trip charge as we were not getting reimbursed by [redacted] for the service call. The homeowner than called a couple days later and talked to the manager. He stated to the homeowner that [redacted] would not replace a whole new unit due to improper installation. Approximately 2 weeks later, [redacted] contacted TGE manager and asked what happened to the pump? Manager stated homeowner called a few times and [redacted] informed the manager that they would replace the housing unit only not the pump. Manager then called homeowner to get model and serial number off the unit to replace the housing per [redacted]. Homeowner expressed that was unacceptable, she wanted a whole new pump and housing, and she would contacting [redacted]. The next thing TGE heard about the situation was the letter received by Revdex.com stating a complaint. We at TGE Pool Service did not sell the homeowner the pump. We are only a [redacted] Warranty station for their products and can only install and repair to get reimbursed for items they approve.Thank You for your time on this matter and we have attached a copy of the signed invoice by the customer.TGE
Business responded to complaintApproximately Monday June 15, 2015, customer called wondering if we were a [redacted] Warranty station She stated that she had a [redacted] pump that she purchased less than a year ago and was sucking air Tech showed up at customers residence on 6/18/and noticed that the homeowner had tightened a threaded valve into the pump too tight and eventually caused the [redacted] pump housing to crack Tech mentioned to the customer that he would contact [redacted] but there was no guarantee it would be covered The tech charged the homeowner a $+ tax trip charge as we were not getting reimbursed by [redacted] for the service call The homeowner than called a couple days later and talked to the manager He stated to the homeowner that [redacted] would not replace a whole new unit due to improper installation Approximately weeks later, [redacted] contacted TGE manager and asked what happened to the pump? Manager stated homeowner called a few times and [redacted] informed the manager that they would replace the housing unit only not the pump Manager then called homeowner to get model and serial number off the unit to replace the housing per [redacted] Homeowner expressed that was unacceptable, she wanted a whole new pump and housing, and she would contacting [redacted] The next thing TGE heard about the situation was the letter received by Revdex.com stating a complaint We at TGE Pool Service did not sell the homeowner the pump We are only a [redacted] Warranty station for their products and can only install and repair to get reimbursed for items they approve.Thank You for your time on this matter and we have attached a copy of the signed invoice by the customer.TGE
Business responded to complaint.
Approximately Monday June 15, 2015, customer called wondering if we were a [redacted] Warranty station. She stated that she had a [redacted] pump that she purchased less than a year ago and was sucking air. Tech showed up at customers residence...
on 6/18/15 and noticed that the homeowner had tightened a threaded valve into the pump too tight and eventually caused the [redacted] pump housing to crack. Tech mentioned to the customer that he would contact [redacted] but there was no guarantee it would be covered. The tech charged the homeowner a $50 + tax trip charge as we were not getting reimbursed by [redacted] for the service call. The homeowner than called a couple days later and talked to the manager. He stated to the homeowner that [redacted] would not replace a whole new unit due to improper installation. Approximately 2 weeks later, [redacted] contacted TGE manager and asked what happened to the pump? Manager stated homeowner called a few times and [redacted] informed the manager that they would replace the housing unit only not the pump. Manager then called homeowner to get model and serial number off the unit to replace the housing per [redacted]. Homeowner expressed that was unacceptable, she wanted a whole new pump and housing, and she would contacting [redacted]. The next thing TGE heard about the situation was the letter received by Revdex.com stating a complaint. We at TGE Pool Service did not sell the homeowner the pump. We are only a [redacted] Warranty station for their products and can only install and repair to get reimbursed for items they approve.Thank You for your time on this matter and we have attached a copy of the signed invoice by the customer.TGE