Aspen Auto Body

Aloha, We are sorry that the vehicle has experienced mechanical issues, the vehicle was represented to Mr [redacted] as being sold "as is" meaning that there is no warranty and he will need to pay for all repairs Attached is a copy showing his signature that he understood the condition of the vehicle and accepted delivery As already mentioned to his father, we are sorry but there will be no refund offered back to Mr [redacted] since he was aware of the condition of this older car.Mahalo,

To the Revdex.com, My name is Chuck F [redacted] I am the General Manager for Big Island Motors I have been dealing with Ms [redacted] ’s situation, so I would like to respond, first by stating that her statements are far from accurate Ms [redacted] s bought the vehicle in question “As Is” You will find the supporting Documentation attached When she was in the car buying process, she was informed by her Salesperson(Jonathan N [redacted] ) that the car would probably need some suspension work, probably sooner than later She then stated to her Salesperson “I got a guy for that” The car was regularly Priced at $7995.00, and was on Sale, on our Website for $ She(Ms [redacted] s), then negotiated the price further down to $plus fees(see attached Circled “3”) She then filed a DCCA Complaint In those correspondences, I again produced all of the Attached Documents that showed an “As Is” Purchase The DCCA found in our favor, stating that we violated no Laws Now we see in her complaint that she wants other issues addressed Ms [redacted] s was very aware if what she purchased and we are fully prepared to defend ourselves from her accusations

Complaint: [redacted] I am rejecting this response because:From: [redacted] [mailto: [redacted] ] Sent: Friday, September 11, 10:AMTo: [redacted] Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint # [redacted] ar ***,Thank you so much for your assistance.Like I said, I have called the [redacted] headquarters in Honolulu THREE TIMES and have had NO reply.The ***son I did not sign the waiver is because my attorney advised me not toThe people at [redacted] did not say they would fix the b***ks or put back the pan un**r the car, which they forgot to screw back on after doing the oil change! They only said that they would "look at the car."The other negligence on their part was that they said nothing about the engine lightI paid to have it looked at the following day and it turns out that two sensors need to be replaced.I am willing to sign the waiver IF they agree to the following:1) Properly replace the pan beneath the hood.2) Replace both front b***ks.3) Replace the two sensors.4) I would also like an apology for the **spicable way I was t***ted by Wayne, the manager in Kona!THIS IS NOT A LOT TO ASK.Thank you kindly, [redacted] ***

From: [redacted] [mailto: [redacted] ] Sent: Friday, September 11, 11:AMTo: Revdex.com Complaints Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint # [redacted] ***,Attached is the coupon I mentioned.If it's best to file a separate complaint for this I will do so.I have bought several cars [redacted] from [redacted] in Kona and my family (and community!) are horrified that they will not honor this couponI paid lots of money for this book of coupons, when I bought a brand new [redacted] , in 2006.It was about hours after I signed the agreement of sales (for a $19, [redacted] truck!!!) that I found the coupon and I called Walter, the salesman, immediately.He asked me if there was an expiration date on the coupon and I said noHe then told me to scan the coupon and send it to him, which I did within the hour.He told me that he would show it to the manager and "get back to me."Days went by and no one got back to me so I called againI was told to leave a message and that the manager would call me back.Another several days passed and no one called!I called for the third time and was told the same thing.At my attorney's request, I contacted the [redacted] headquarters in New Jersey and was told to contact the dealership in HonoluluI have called there now three times and have not hard back from anyone [redacted] Two very good friends of mine were wanting to purchase [redacted] cars and now that they have heard how I've been treated, they have decided not to.If it comes to this, I will write an article for the [redacted] newspaper, explaining how despicably I have been treated.This kind of "customer service" is quite shocking and appalling, to say the leastMahalo for your help, [redacted] ***