Aspen Dental Associates of Hudson Valley, PLLC

I, [redacted] do not accept the letter from Aspen Dental as closure to this case May 10, To Whom It May Concern: I would humbly like to offer my sincerest apologies for my behavior at Aspen Dental I felt that I was singled out for being a disabled Vet I also feel that I was picked on by the staff I feel that Aspen Dental from the very beginning, profiled me for being a disabled Vet As a Vet with PTSD, I should have been treated with a little more empathy and care I am willing to pay for the crowns but I am unwilling to pay for the labor of putting them in I am not happy with the way they were installed (no Novocain/pain numbing medication)The procedure for installing the crowns was not properly followed in my opinion On that day, we were getting a massive snow storm and the staff at the office was skeletal at best Everyone one that was there seemed to be in a hurry to get out the door before the brunt of the storm hit I feel that the appointment should have been rescheduled because of the weatherSincerely, [redacted]

To whom it may concern: I am responding to the complaint that *** *** made on 04/23/, complaint # *** on behalf of Dr*** *** who is the Partner in the ***, Vt location. Ptwas seen for initial exam/ x-rays on 12/14/16, treatment was discussed and patient
agreed to recommended treatment and applied for financing to pay for treatmentOn 01/04/patient returned for his crown preparations for teeth #'s & 9, he left with temporary acrylic coverage on both teethHe returned on 01/06/and had the temporary's remade and cemented back on.On01/09/he came back into the office and had the temporary's remade and cemented againThis can be very common with temporary's especially front teeth, if the patient is using them like natural teeth and biting into surfacesOn 01/24/patient came in and had Porcelain crowns permanently cemented on teeth #'s & 9.Dr*** did upgrade the crowns at no charge on the day that the initial preparation was done, the patient did not accrue any additional charges nor did this hinder the making of the crownsPatient never stated after the crowns were inserted any concerns until recently and began yelling at the office staff that he is a veteran with PTSD and he will sue for pain and suffering, multiple calls were taken by the staff until I spoke with him recently and he stated that I needed to get rid of the *Asians* in my office as they are no good referring to one of our staff membersHe threatened to sue due to the cold weather and his continuous months of pain and suffering without coverage on his stubs, I explained to him over the phone that we had his treatment completed in days from the time he started the preps to the time of the permanent cementation, that all visit's were documented and charged out at no charge, he stated that we were fudging the records and he was going to take this furtherDr*** dismissed this patient from the practice due to racial indication on our staff and continuously threatening the staff when he calledPatient was refund the difference for the remaining treatment; his cleaning and night guard, back to *** ***No further action or payments will be made on our part. Please let me know if you need anything else from us. Thank you,*** ***Regional Manager of OperationsAspen Dental Management***

I, [redacted] do not accept the letter from Aspen Dental as closure to this case.  May 10, 2017  To Whom It May Concern:  I would humbly like to offer my sincerest apologies for my behavior at Aspen Dental.  I felt that I was singled out for being a disabled Vet.  I also feel that I was picked on by the staff.  I feel that Aspen Dental from the very beginning, profiled me for being a disabled Vet.  As a Vet with PTSD, I should have been treated with a little more empathy and care.  I am willing to pay for the crowns but I am unwilling to pay for the labor of putting them in.  I am not happy with the way they were installed (no Novocain/pain numbing medication). The procedure for installing the crowns was not properly followed in my opinion.  On that day, we were getting a massive snow storm and the staff at the office was skeletal at best.  Everyone one that was there seemed to be in a hurry to get out the door before the brunt of the storm hit.  I feel that the appointment should have been rescheduled because of the weather. Sincerely,  [redacted]