Aspen Dental

September 2019, I went to the Aspen Dental office in Bridgeton Mo.to get new dentures.I was very pleased with the service I received, by December the bottom plate became loose and needed an adjustment, when I went to the office, I was told by the dentist that I should have gotten implants. I told the dentist that I did not want implants and that I just wanted my new dentures to fit, he told me to go home and use my old dentures.

Last August I had four teeth pulled and a deep cleaning done by Aspen Dental in Florissant. They told me that the bill would be $1200, and my dental insurance would pay for part, and I would pay over time for the rest. When I actually got the bill it was $3,000. I complained to them, and they sent money back to *** which is their billing arm. I am still getting bills, but it should be paid off. In fact, they should owe me money back...$200-$300.

My husband had two teeth in the front that had chipped. He went up there Aug 12. The person that did the exam was not PPO, although I had specifically asked for a PPO. I was charged 137.00 more because they didn't use the PPO dentist. If they had used the PPO like we requested the insurance would have paid 100 % of the cost of the exam. He had to go back on the 14th, and they gave him some Novocaine, and an antibiotic. 2 or 3 shots. They charged our insurance for 6 injections. They didn't even call our insurance to get any of the procedures authorized. When I went up there to ask them what all of the charges were for, and the girl in the office got really mean and nasty. I disputed it with ***. Dental Dental said the office sent the wrong codes for payment.

I went to Aspen Dental for consultation and pricing for dental work needed, initially on April 1, 2019, second visit on April 15, 2019 and third April 29, 2019 (Bridgeton location for the Cone Beam CT Capture and Interpret scan). Before taking the Cone Beam scan I sat in the office with the financial advisor at Aspen and I specifically asked if this was a covered procedure. I was told YES.
I later received a bill for $313 for this scan. I have called Aspen on several occasions trying to dispute this bill which I was told was a covered Xray (the financial advisor told me). Keep in mind this is a bill that Aspen provides results for to the patient (they do not have to send to a lab for results nor pay an outsider). The statement date was for May 10, 2019. I have attempted to contact them on the following dates: 5/23 @ 12:15; 6/7 @ 9:35; 7/11; 7/17; 7/19; 7/25; as well as visited in person. I have contacted my insurance company *** and they informed me that each company has their own codes that they create and ***s not aware of each individual company code. It is the company's (Aspen) responsibility to clarify and make sure that ***s aware and specifies/describes what that specific code is exactly so that they can get the correct response back from *** in order to properly inform the patient if they are responsible for the payment or not. As a new patient I was given the printout of the codes (Cone Beam scan fell under the 300 series). The financial advisor automatically assumed that this code (D0367) was a covered exam. *** explained to me that they (FEHB) has never covered the Cone Beam because it falls in the category of a CT Scan (inside the head), only the panoramic film is covered because it is like an x-ray. I have explained all of this to District Manager, financial advisor who have failed to contact me back. I have received a notice over the past week in red which will eventually lead to collections. I am attempting to prevent such actions by reaching out to those at Aspen. I called for the final time on 7/19 and spoke with the DM and asked her to let me speak with the Regional Manager and I have not heard from anyone, again! I called today (7/25) and was told by financial advisor (who failed to call me back last week) that she would reach back out to the DM. I'm a government employee and I DO NOT want this to become a COLLECTIONS bill. *** said I can send the information to them for review. I am trying to get some assistance because I should not be responsible for this bill because I specifically asked if this was a covered item before I took this scan. If I had known that this was NOT a covered item, I would NOT have taken the scan. I had a choice in the beginning, now Aspen is making me pay for something that they should have looked into with more details and an correct answer. I just received a call from the DM today at 1:00 while I was filing this complaint stating that it would be my responsibility even though they made the mistake

The dentist that has been providing care for me for over 20 years recently retired and I visited your business March 2019 to give it a try. You did a preliminary check and said I need a new bridge. You checked with my insurance company and said my portion will be $1143 with me required to pay $553 up front and the balance when the bridge arrives. The bridge arrived and I paid the balance. Now I received a bill stating my insurance company failed to cover a portion of the bill. The bill was also increased 57%. I contacted my insurance company but they have not received anything from you.

At first I thought it would be a great fit for me and budget. However it wasn't for either. I received a nothing but a huge bill and walked out with nothing but pain.

I was told Aspen Dental contacted my Medical Insurance Co. *** verifying the service that I was to receive was covered. As it turned out they did not contact *** and then told me my X-Rays were covered. My x-Rays were not covered so I received a bill from Aspen Dental for $137, which according to *** was not covered. I agreed with ***. Aspen Dental Lied about contacting ***.

In another matter Aspen dental told me I needed deep cleaning. First quote from them was over $3000, later reduced to 350 when I told them I couldn't pay that. They also would not clean my teeth, which is what I went in for unless I agreed to do the deep cleaning. Subsequently went to another dentist, who said I did not need deep cleaning. He cleaned my teeth.

I went to Aspen Dental Nov 29, 2018 and received a Partial Flex Base dental made. I paid out of pocket $924.70 not realizing my insurance did not make any payments. Instead of the dental office sending the claim in as a replacement partia, they sent in as a new and therefore my insurance company should have covered half of the $815 fee, which I would have only been responsible for $407.60. The original partial I received was October 16, 2015 and they never bothered to find that information from my previous dental office. My insurance provider, ***, spoke with the billing dept for Aspen Dental and was told they would send in the proper codes and I will receive my overpayment refunded back to me. I have called Aspen Dental 2 times and was promised a callback from the billing manager which I have yet to receive. Their billing practices are not right. They send incorrect codes to my dental insurance, therefore my insurance company informed me the information on the claims are incorrect and therefore they don’t pay. II have the coverage and have paid out of pocket.

I took my daughter there for her chipped tooth. We did the initial visit and sat down with the finance office. They had called my insurance they quoted me a price space which I agreed to and signed a contract for. we did the zero percent financing for 12 months and all should have been covered. Then I got a bill for 250 something dollars stating that my insurance was not covering this and that I had to pay this immediately. I asked if I could add it to the balance of my credit card I was told no. I was told as long as I was making payments that's all that mattered. I've been making monthly payments and all of a sudden I'm in collections for this. This is not okay when their logo says guaranteed pricing. Space this not only happened to me with my daughter but it happened to my husband and another one of Aspen's locations. Every time I have spoken with the office to get this taken care of I get nowhere I have asked for corporate number I get nowhere I am told that somebody will call me back from upper management I have never heard a call back.

The first problem was that I scheduled a new patient appoint on the 800 number the person never put me on the schedule so when I showed up they refused to see me, I did finally get an appointment and finally saw the Dr which I was given a summary of the work I needed and I proceeded with the recommendations plus for partials which was preautho with my insurance. The office did try to reschedule me 3 x in a row for my partials to be put in with no apologies and I cancelled my apt with them but the crown they replaced from a previous dentist 3 years ago came out and now I have been to this office 4 times without a permanent crown being put in and no apologies for all of this wasted of time and now I have to go back a 5th time and do not know if I am going to get my permanent crow. I did call the corporate office and this time I can not get them to call me back plus on 9/8 I tried to talk to the office manager who told me that since I went above his head he will not step in and still did not offer an apology