Associate Roofing, Inc.

I emailed the customer by replying to a customer survey he submittedI was also informed by April our unlimited wash assistant to contact the customerI sent him an email on 9/30/and I called him on 10/1/and listened to his concernsI apologized and thanked him for
his feedback and assured him that I would have his refund for the amount of $processedThe refund was processed on 10/2/15. This was a monthly membership fee that he had been charged in which he washed his vehicle three times that month. The customer stating that our equipment is broken and that we don’t put soap on the cars to wash them are allegationsHowever we take all customer feedback to be valuable to improve our daily operations to ensure that we are providing great serviceI have also attached a receipt of the refund. If you have any further questions concerning this matter feel free to contact me
Thank You
Jeff ***
Regional Manager
Wash Depot Holdings, Inc
Indianapolis
jeff.***@washdepot.com
Mobile: 713-906-***

Revdex.com Serving Central Indiana NDelaware Ste# Indianapolis, IN 46204-May 24, Case ID: *** Consumer: *** *** Dear Sir/Madam; I am writing in response to the above case numberOn May 16th I received a phone call to the consumer
I left two voice mails before I was able to connect with the consumer I spoke to her at 3:p.mon May 6, We spoke on length about her experienceWe had agreed to refund her the price of her service at that time A refund is being issued to the consumer in the amount of Thank YouWash Depot Holdings, IncLisa S*** Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I haven't recieved a refund. I sent an email to Lisa requesting confirmation on where the refund check was mailed.  She hasn't responded.  Also, I sent her an additional email advising her that my dodge floor car mats for the back seats have been switched with plain mats from another vehicle.  Not only are they not dodge mats the mats do not fit my vehicle nor are they the correct color of my mats. 
Regards,
[redacted]

I received a refund from Sparkling Image today. Thank you.
[redacted]

I am writing in response to the above complaint.  I had returned her call she left for Joe [redacted] on August 26, 2015.
 
Ms. [redacted] explained that she was unhappy with the service as well as she believed we damaged the tint on 3 of the windows on her 2004 Hyundai Sonata.   Ms....

[redacted] stated that one of the rear window tint was beginning to bubble prior to visiting our wash.
 
We will agree that there was and still is a disagreement regarding the cause of the tint damage but we are willing to address this and possibly come to a settlement with the consumer.
 
I asked Ms. [redacted] to e-mail me some photos of the window tint. I forwarded those photos to my Director of Operations.  After he reviewed the photos he agreed with our Regional Manager that we were not 100% at fault but would be willing to compromise.
 
On September 1 2015 I e-mailed the consumer (see below) and have not heard back as of today.
 
Any future correspondence can be sent to my attention at the address above or via e-mail Lisa.[redacted]@washdepot.com
 
Thank you.
 
Wash Depot Holdings, Inc.
 
 
Lisa S[redacted]
Customer Service Manager