After again speaking with the representative who took and entered this order, it was discovered that there was an error on the part of the rep and the wrong shipping option was selected. The customer was never billed for direct ship, however, we have just refunded her in the amount of $5.50, which is the full amount that she was billed for shipping, as a courtesy for the inconvenience. Additionally, we will be sending her order to her directly at NO CHARGE once the [redacted] investigation has been completed. Credit to her [redacted] has been done as of today - 9/2/15, and should "show up" on the customer's end of things within 3-5 business days.
The sales rep did NOT inform anyone about the shipping options at the party! I spoke to the other ladies who attended and they said they didn't know about it either so it was NOT a misunderstanding. Clearly the issue is the rep decided the shipping charge without asking any of us which makes this a company issue. My package should have been shipped to me (which would have happened if she asked) and I should have gotten tracking information. Even if the information is on the invoice as the company previously stated, the order was placed before it was provided to us so it was too late at that time. I just want a full refund and I will be done.
Regards,
[redacted]
After again speaking with the representative who took and entered this order, it was discovered that there was an error on the part of the rep and the wrong shipping option was selected. The customer was never billed for direct ship, however, we have just refunded her in the amount of $5.50, which is the full amount that she was billed for shipping, as a courtesy for the inconvenience. Additionally, we will be sending her order to her directly at NO CHARGE once the [redacted] investigation has been completed. Credit to her [redacted] has been done as of today - 9/2/15, and should "show up" on the customer's end of things within 3-5 business days.
The sales rep did NOT inform anyone about the shipping options at the party! I spoke to the other ladies who attended and they said they didn't know about it either so it was NOT a misunderstanding. Clearly the issue is the rep decided the shipping charge without asking any of us which makes this a company issue. My package should have been shipped to me (which would have happened if she asked) and I should have gotten tracking information. Even if the information is on the invoice as the company previously stated, the order was placed before it was provided to us so it was too late at that time. I just want a full refund and I will be done.
Regards,
[redacted]
I am no longer interested in the products and I want a FULL refund instead.
Regards,
[redacted]