Atlas and Lane Furniture

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The relevant facts are these:1.) Mr [redacted] performed an inspection on our home on April 29, 2015, and stepped on a painting that was, indeed, covered by a blanket located on the living room near the fireplace 2.) Also sitting near the painting, also on the floor, were several other items, some of which were also covered with blankets All of these items were placed here, in a staging area as we prepared to move them on May 1, 2015.3.) The “old dog” referred to by Mr [redacted] did not use a dog bed in the living room, but rather generally stayed in the opposite side of the house in a room adjacent to the laundry room A dog door is located on that side of the house.4.) Mr [redacted] contacted our realtor, [redacted] , several hours after he negligently stepped on the painting, rather than immediately An immediate notification would have been the responsible and easonable thing to do5.) Mr [redacted] took photos of the significantly damaged paintingMr [redacted] has provided us a written statement which supports the fact that the living room was being used as a staging area for items/furnishings that were about to be moved out of the home.6.) I have never “threatened” Mr [redacted] , as he alleges in his statement to the Revdex.com I simply stated that Mr [redacted] is fully responsible for the damage to the painting.The key issue is whether or not Mr [redacted] acted reasonably when he stepped on an item covered with a blanket when he performed inspection services for the buyer of our home, damaging the item, and then reporting on the damage several hours after the fact to the realtor listing the home for sale My position is that Mr [redacted] did not act reasonably In fact, Mr [redacted] acted with indifference as to the damage to the painting His actions reveal that he was clearly at fault He was negligent by stepping on an item, and then acted irresponsibly and unprofessionally in how he notified the realtor, and in the fact that he has not accepted full financial responsiblity for his actionsRegards, [redacted]

Mr [redacted] has not shared the whole truth with youI conducted a home inspection as statedLying on the floor, in front of the fireplace was a blanket, covered in dog hair There was a very old dog in the back yard that tried to get in each time I entered the rear I assume the blanket was a bed for the old dog to be comfortable When inspecting the fireplace in this room, I stepped back on the blanket, to learn that a painting was upside down under the blanket, totally concealedI set both against the wall opposite the fireplace and emailed the sellers agentWhen Mr [redacted] called I told him to get a quote and we would discuss what was fairHe explained that I should be able to get him money from my insurance company When he sent me the $estimate, I asked him what he felt was fair for me to payHe said all of it, he had no responsibilityI was willing to pay up to half the amount, but he threatened me and said he will get his money We do not intend to pay him or be any part of this plan he has set forth Sincerely, Alan K [redacted] -President

June 11, Revdex.com N Delaware Street #2020Indianapolis, IN Subject: Case # *** Dear Ms***: a home inspection for Mr*** on February 19, Mr*** contacted us on May 19, stating that in a conversation with a plumber friend
and internet search, he believes his sump pump may be plumbed incorrectlyIexplained that as a previous customer, Iwould come out and review his situation and offer him my expertise at no cost, but would not be paying for any reconfiguration of his plumbing,or reimbursing him for his home inspectionAlthough we guarantee our inspections for days, it has been months and we are not code inspectors and would not have likely discovered the plumbing issue he believes he hasMr*** sent me an email (included), outlining the actions he would take to get his money, including contacting you, Angie's list, Yelp, Google, Facebook and emailing thousands of RealtorsHe has done that and then sent me taunts asking if he had done enough damage to our business to get him his moneyMy attorney has sent him a letter outlining the actions we will be tak ing due to his acts of defamation, extortion and libelIwas getting email and voicemail threats and taunts from Mr*** every few hours, however since receiving the letter, that has stopped Alan KP*** - Presiden

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The relevant facts are these:1.)   Mr. [redacted] performed an inspection on our home on April 29, 2015, and stepped on a painting that was, indeed, covered by a blanket located on the living room near the fireplace.  2.)   Also sitting near the painting, also on the floor, were several other items, some of which were also covered with blankets.  All of these items were placed here, in a staging area as we prepared to move them on May 1, 2015.3.)   The “old dog” referred to by Mr. [redacted] did not use a dog bed in the living room, but rather generally stayed in the opposite side of the house in a room adjacent to the laundry room.  A dog door is located on that side of the house.4.)   Mr. [redacted] contacted our realtor, [redacted], several hours after he negligently stepped on the painting, rather than immediately.  An immediate notification would have been the responsible and easonable thing to do. 5.)   Mr. [redacted] took photos of the significantly damaged painting. Mr. [redacted] has provided us a written statement which supports the fact that the living room was being used as a staging area for items/furnishings that were about to be moved out of the home.6.)   I have never “threatened” Mr. [redacted], as he alleges in his statement to the Revdex.com.  I simply stated that Mr. [redacted] is fully responsible for the damage to the painting.The key issue is whether or not Mr. [redacted] acted reasonably when he stepped on an item covered with a blanket when he performed inspection services for the buyer of our home, damaging the item, and then reporting on the damage several hours after the fact to the realtor listing the home for sale.  My position is that Mr. [redacted] did not act reasonably.  In fact, Mr. [redacted] acted with indifference as to the damage to the  painting.   His actions reveal that he was clearly at fault.  He was negligent by stepping on an item, and then acted irresponsibly and unprofessionally in how he notified the realtor, and in the fact that he has not accepted full financial responsiblity for his actions. Regards,[redacted]

Mr. [redacted] has not shared the whole truth with you. I conducted a home inspection as
stated. Lying on the floor, in front of the fireplace was a blanket, covered in dog hair.
There was a very old dog in the back yard that tried to get in each time I entered the rear.
I assume the blanket was...

a bed for the old dog to be comfortable.
When inspecting the fireplace in this room, I stepped back on the blanket, to learn that a
painting was upside down under the blanket, totally concealed. I set both against the wall
opposite the fireplace and emailed the sellers agent. When Mr. [redacted] called I told
him to get a quote and we would discuss what was fair. He explained that I should be
able to get him money from my insurance company.
When he sent me the $650 estimate, I asked him what he felt was fair for me to pay. He
said all of it, he had no responsibility. I was willing to pay up to half the amount, but he
threatened me and said he will get his money.
We do not intend to pay him or be any part of this plan he has set forth.
Sincerely,
Alan K. [redacted] -President