Auto Coverage Specialist

Revdex.com: At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted] *Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].
*Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: cannot contact them. Are they out of business?Desired Settlement: valid check

Consumer

Response:

At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].Sincerely,[redacted]

Review: Sales representative told me over the phone specific items covered under the policy, 3 months later find out not covered.

Called [redacted] with Auto Coverage Specialist looking for a Warranty for my 05' car. We discussed different packages off and on over a 5 week period give or take. After asking specific questions that were answered to my liking I made the commitment to buy the warranty. Everything was done over the phone and no paper work was signed nor delivered prior to my first payment. Fast forward 3 months later I come back from vacation to find my car engine light on. The symptoms were easy to determine the issue so knowing what needed to be fixed I called the claims office as directed to get the ball rolling on the claim. During that phone call I was told that the part needing to be fixed was not covered by the warranty. From that point I decided to inquire about the other items I had discussed over the phone (inclusions/exclusions) It was brought to my attention that a lot of the items discussed prior to signing up were indeed not included in the warranty coverage though was told they were. I tried calling [redacted] at Auto coverage specialist to seek reimbursement and cancellation of my warranty due to false representation of items covered by [redacted] as instructed by the "claims department". Whenever I called I would get instant voice mail, left messages but never were returned. I tried calling the main office number and tried every extension possible and it continue to go straight to voice mail. Finding this odd I once again called Marathons number which is the claims department, every time I called them they told me they couldn't do anything about it and to continue to call the number they had given to me prior. I had at least 3-4 associates tell me the same thing each and every day I called. I eventually called the number on the Revdex.com website that was representing the company's number, Of course again this was the claims department just a different number that linked to them. After asking for a manager and letting him know the frustration I was having and after I informed him that I tried to even email [redacted] but got back a Failure to Deliver notice due to the email no longer being valid. He put me on hold and then came back to inform me that the Auto Coverage Specialist sales office was no longer selling warranties for Marathon and that he would do me a "favor" by cancelling the warranty. I've been contacting Marathon for 3-4 days straight and it took the 4th day after 5 phone calls that day to 3 different numbers for them to inform me on this. I told him I wanted a full refund due to false advertisement of this sales rep and he proceeded to tell me that the refund would have to come from that sales office the same sales office no longer in business. To add to that horror he proceeded to warn me that I should go to my bank pay the fee to get a "stop payment" for the warranty amount that is automatically withdrawn from my bank. He tells me this due to the fact that the sales company "Auto Coverage Specialist" are in fact the company withdrawing the money from my account since they are the active 3rd party between marathon and I. So I asked him how could a company that no longer exits withdraw money for a warranty policy that has been canceled and no longer exist. He proceeded to tell me there was nothing else he could do. I have never used any of the services even ones supposedly provided and seek a full reinbersment.Desired Settlement: I am looking for a complete refund of $489.00 broken down that is the initial fee to sign up of $295.00 which was withdrawn from my account on 10/**/2013, in addition to two monthly payments of $97.00 which was withdrawn from my account on 11/**/2013 & 12/**/2013.

Review: I purchased a PRIMARY ELITE warranty for my car with contract provisions stated in the contract. My contract number is [redacted] I purchased a PRIMARY ELITE warranty for my car with contract provisions stated in the contract. My contract number is [redacted] Upon attempted delivery of the contract stipulations, the company denied all costs. Upon cancellation and termination of the agreement, two months later and I still haven't received a single dime refunded.Desired Settlement: I purchased a PRIMARY ELITE warranty for my car with ccontract provisions stated in the contract. My contract number is [redacted] Upon attempted delivery of the contract stipulations, the company denied all costs. Upon cancellation and termination of the agreement, two months later and I still haven't received a single dime refunded. Full refund expected of a total of 2300$ .

Business

Response:

[redacted]

To Whom It May Concern:

Mr. [redacted] contacted Auto Coverage Specialist on 02/**/2013 to purchase a Vehicle Service Contract (Auto Warranty) on his 2004 Mercedes- Benz S500. Mr. [redacted] spoke with our sales rep [redacted]. In May, Mr. [redacted] submitted a claim on his vehicle for wear and tear items at which time Mr. [redacted] was informed that they are not covered. Upon hearing this Mr. [redacted] wanted to cancel his policy. On June [redacted], Mr. [redacted] emailed [redacted] to cancel his policy and was informed to send in a letter of cancellation, his current odometer reading and contract booklet. On June [redacted], Mr. [redacted] sent over a notarized odometer reading. Mr. [redacted] has been refunded and attached you will find his refund receipt to his satisfaction. If you have any questions, feel free to contact customer service at ###-###-####.

Thank you

Auto Coverage Specialist

Review: On 11/**/13 I purchased vehicle extended warranty from Auto Coverage Specialist. The Obligor is National Administrative Service Co in Dublin Ohio. On April **, 2014 I received a letter dated 3/**/2014 from National Administrative Services Notifying me that they had rejected my application of 11/**/2013. The letter advised me to contact Auto Coverage Specialist for any refund due. I purchased this product from a person named [redacted](###-###-####). The telephone number for Auto Coverage Specialist is ###-###-####. My contract number is [redacted]. The service is due to run until 1/**/18 or 100,000 miles. I have tried for two days to contact the company. Both line are always busy.Desired Settlement: I would like a total refund in the amount of $1,800.00. I have not been provided any service as my original application was rejected.

Consumer

Response:

At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].

*Sincerely,

Review: I had purchased warranty coverage from this company back on Nov. [redacted] for my Dodge. Written in my contract was that I had a 30-day period to decline the coverage and get a full refund back. After cancelling four days later, a woman named Ally Strong said that I would be refunded my $100.00 back to my card and it would take 10-15 days. I still have not received anything and Ms. Strong no longer responds to my emails or calls. I talked to the salesman who sold me the contract, [redacted] and he said he would refer this matter to his manager and I have seen nothing yet. They have broken their contract and I have all this in writing since they did send me a copy of my contract by mail and I have all the emails to back up my claim and the company's responses.Desired Settlement: I want my refund of $100.00 and plus the $39.95 this caused for issues having to deal with this and having to pay to have this company blocked from going into my account in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a partial deposit for extended warranty to Auto Coverage Specialist in Aug 2013 and subsequently requested a refund within the same week. I spoke with [redacted] who tried several times to get me to keep the coverage but I informed him it was too costly and I wanted my refund. I called several times after and sent several email but could not get in touch with any and my email went unanswered. I finally got in touch with a lady name [redacted] who said she would sent through my request for a refund of the amount deposited. She also sent an email on Sept * indicating that the refund will be sent with 2-4 weeks. That never came happened. Again I called and emailed several times without response. When I finally got a response, [redacted] stated that it was issued on Oct * to my account. I checked my account for a million time but saw not debit of the amount. So I called my bank but after informing the representative of the situation, I was found out that no attempt was made to send through the funds. He then filed a dispute. It is exhausting, frustrating, and upsetting that this company does not want to refund my money. It’s a shame; they are thieves and liars. They are frauds with very bad customer service and numbers that lead to no one. Does not seem like a legitimate business.Desired Settlement: My money back

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Auto Coverage Specialist has been resolved.

Good day,

Thanks for following up. I recently received the refund from Auto Coverage. I appreciate your assistance in contacting them.

Regards,

Review: I was sold an extended warranty vehicle service contract for my Acura MDX -for ~$2800. After receiving notice from the Administration company that the application was rejected, I have tried repeatedly to reach Auto Coverage Specialist to obtain a refund. I have left multiple messages and tried calling over 20 times. The websites appears to be taken down and there is no way to reach these people. I fear that this is a scam, a fraud an I'm elisting the help of the Revdex.com to help clarify what is going on.Desired Settlement: The contract I agreed to with Auto Coverage Specialists was for $2728.00. I'd like a full refund on this amount.

Review: I officially cancelled my policy with this organization in the timeframe stipulated within my contract. I spoke with the sales consultant and he requested an email termination letter and then a refund would be made. After speaking with his [redacted] twice I to this date have not received my refund of $994.33.Desired Settlement: I want my refund as promised by this organization

Review: Failure to honor contract and make repairs On saturday Sept [redacted] My BMW which is covered by Marathon and in full effect broke down Since it was a saturday and holiday weekend the operator told me no was in claims and to call back on tuesday I asked what do I do with the car I was told to take it to a dealer. I had the auto towed and the service manager waited for it to arrive at 5:pm. I rented a car on Sept [redacted] and called claims on Sept [redacted] The dealer did his inspection and spoke to [redacted] at Marathon with the report. First [redacted] stated that the hourly rate at $120hr was above the national average and that the parts quoted were way to exspenive We all know that dealership charge alot for parts and sevice. After the dealer told me what Marathon had said I called [redacted] and he told me the same thing, then said he woyld send an adjuster After the adjuster visited the auto, [redacted] called me to say that first parts and labor were too much Then he said all were PRE Existing Conditions This auto was checked each time it had been service by BMW The only problem I had was one of the O2 sensors gone bad He told me the fan and all gaskets are not covered when in deed if they are part of the repair they are covered. I tild [redacted] I would by the parts and I did at $802.00 compared to dealer at $3200. I then went and haggleed about labor rate and got the dealer down to $91hr All [redacted] sent was an [redacted] rebuilt altenator Not paying for any labor and not paying for any other parts and labor..The dealers quote total was $6,275.00 I got all my own parts and the dealers labor down to $3,802.03 plus the rental and they still wont honor the cost after I did all the leg work All Marathon keeps saying is too exspensive and pre existing condition After looking them up It seems all the complaints are the same Is that all Marathon tells the policy holder..So I paid for a policy which covers nothing and $3,802.03 plus a 4 week and 2 day rental auto $655 to get my auto from the dealer which has been ready for 4 days now....I was sold and it wont happen again Deff not a top rated company as they said they are. [redacted] ###-###-####Desired Settlement: I want them to honor what I was told by [redacted] and [redacted] from Auto Coverage Specialist in NY who told me I am covered not to worry...That is why I bought this policy to be covered in case of emergency All warranty companies tell the same story,,PRE EXSITING CONDTIONS... l would like to keep the policy since I do keep up with all maintnece on all our cars at the dealerships have never had a problem with any warranty companies we have polices with.

Business

Response:

Complaint #: [redacted]

Review: Icancelled my contract with this company within the 30 days allowed it has been 2 1/2 months since that time and I have still not received my refund of $500 as stated in my contract. I have my contract and I have the receipt that they received my contract back within that time from the post office and I would like to get my refund back. My contract number is [redacted] effective 6/**/2013. I read contract and followed instructions in which I have a copy of this contract. I mailed back the contract to the company on July *, 2013 and havea copy of received confirmation from them in which someone initials the receipt on July **, 2013. Spoke to operators numerous times. Also spoke to the cancelation specialist a couple of times that informed me thati was supposed to receive my money on two different accounts when finally getting through. Since then I have not received anything and can't seem to get to noon we but operators including the man that sold me the contract. I think this business is a scam because they keep forwarding me to extension [redacted] which goes straight to . I have left messages numerous times including change of phone number with both operators and voicemail to get no responses back...I want my money back and this business to stop typing people off because I work hard for my money.

Review: I have NOT gotten my refund from this company. I have talk to [redacted] about this refund several times, and there appears to be a different story every time I speak to her. I sent all paper work to cancel this contract on 6/**/2013. As of today 7/**/2013 I have NOT received my refund. If I don't get a refund by 7/**/2013. I will start legal action against this company. My Contract # [redacted] Regards, [redacted]Desired Settlement: Please refund my money ASAP

Business

Response:

Revdex.com Complaint # [redacted]

On March [redacted], 2013 Mr. [redacted] contacted Auto Coverage Specialist to purchase an extended service contract for his 2004 BMW 745LI. On June [redacted], 2013, Mr. [redacted] called in regarding having a claim being denied on his policy. It was advised to Mr. [redacted] that worn valve guides and the valve guide seals are non covered components. Upon hearing this, Mr. [redacted] wanted to cancel his extended coverage and requested to have his money refunded back. Mr. [redacted] at that time was advised to send in a letter of cancellation, his odometer reading and the contract booklet back. Mr. [redacted] emailed his letter of cancellation and odometer reading but did not send his contract booklet in until July [redacted]. Upon receiving his contract booklet Mr. [redacted] was refunded back his down payment in the total amount of $495.00. Attached please find the refund receipts for Mr. [redacted].

The Auto Coverage Specialists

25 Broadway, 12th Floor

New York, NY 10004

Direct: ###-###-####

Toll Free: ###-###-####

Fax: ###-###-####

Review: We canceled our car warranty on August [redacted] 2013 and we are still waiting on our refund. We contacted to company several times. They received all paperwork from us necessary to cancel contract and to issue refund. [redacted] was our POC. We were told a refund has be issued in November and we still have not received a payment. We have been calling them a few times a week but nobody answers the phone anymore. We left several messages and sent emails but have not yet received any answers.Desired Settlement: Refund of our down payment plus the first paid installment as soon as possible.

Consumer

Response:

At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted].

However, we have tried to contact them but the phones are disconnected and we were unable to reach Auto Coverage Specialist. Do you have any advice what our options are from here on?

Sincerely,

Review: After realizing the product I purchased from them wasnt what they said it was I cancelled and was promised a pro-rated refund. they claim to have made the refund to my bank account through Chase but it was never recieved by Chase. Ive been to my bank 3 times and theres no record of the refund. They are currently not answering my calls or emails now that ive had the bank investigate the refund that never occured.Desired Settlement: I paid them a total of 1923.69 USD for a warranty that wouldnt fix the repairs needed on my car. If possible I would like a full refund if not at the very least I want the refund theyve told me im suppose to get of 978.00 USD

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Auto Coverage Specialist has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I have signed up for a Extended warranty for my vehicle that was manufactured in 2000 in June 2013 and paid the initial deposit and continued to make the payment until Oct 2013. After purchasing the warranty service I have realized they didnt cover the issues that was reported althought the Vehicle service center swore these issues should be typically covered by the type of coverage I have purchased so I called and expressed the concern to Auto Coverage specialist and requested to cancel my contract and issue a refund in Oct 2013. I was promised the refund is processed and till date ( 12/**/13 ) no refund has been returned to my credit card. I have made several phone calls and email follow ups but no response.

I have made the following payments :

05/**/13 - $500.00 - Deposit

and paid $235.58 on the following months via auto deduct using my master card :

06/**07/**08/**

09/**10/**I have paid a total of $1677.90 and I was told I would get 90% refund when I cancelled my contract *it would be $1510.11 be the refund. On Dec **, I was given a authorization number of [redacted]and told in 7 days my credit card will be given a refund but several phone calls and email follow up is what I could do and no response.Desired Settlement: Please help get my refund of $1510.11 ASAP.

thanks

Consumer

Response:

At this time, I have not been contacted by Auto Coverage Specialist regarding complaint ID [redacted]. Their web site has been down for almost two weeks now and all call goes to voice mail. I am very worried so please help.

Sincerely,