Auto Lab

Response:We would like to accurately explain the timeline for the issues being described by this client There are three separate issues the client is describing and each have a different timelineFirst, the water leveler issue: the client notified us at the time of the jobs completion that the leveler was not working, at that time we immediately fixed the issue The water leveler worked from that time (nearly months) till when she notified us again (8/6) When we were notified this most recent time we contacted the manufacturer immediately to schedule a technician to fix the leveler As of now the issue has been resolved by the technician Secondly, the electrical box: The box was installed correctly at the end of the project in November When the client contacted us on 7/that she is requesting the turf repairs (to be explained later) she also notified us that the box had "fallen off of her wall" Although, we strongly believe that the box was knocked off the wall by the client (after receiving images from the client of the damage, and seeing that the stucco had been forcedly damaged) we agreed to fix the box while we were at her house resolving her turf issues Due to delays with the turf manufacturer, we decided not to wait until the turf repair was scheduled and sent out a technician on 8/to fix the clients light box Lastly, the Turf: Soon after the project was completed, the client notified us that the turf had developed some seams in it We sent a crew out immediately to try and resolve the issue, but were unable to correct the issue due to the turf being unable to be stretched because of the outside temperature We then notified the client about the issue, and told her we would attempt to resolve the issue in the summer when the temperature went up The client reached out to us in March to request that we attempt to stretch the turf again, but due to the outdoor temperature still, we had to tell her we would have to wait a short while longer We reached out to her in May and June to try and schedule the necessary repairs, but she did not call back She did reach out to us on 7/requesting that we come and finally correct the issue At that time we contacted the manufacturer, as is our policy when dealing with warranty issues, and the manufacturer told us that because we had already attempted to stretch the turf that would send one of there own technicians out to try and stretch the turf and resolve the issue, and that if the stretch could not be fixed they would install brand new turf and replace the defective turf We notified the client about the manufacturers decision and that she could expect a technician to be out soon to inspect it As of now, the clients turf has been inspected by the manufacturer and we are currently waiting to hear back from them for their recommendationOur standard practices (per our contract) is that warranty issues be resolved within days, or in extenuating circumstances a proper time table for the work to be done The first two issues mentioned by this client were resolved in a matter of days, and the Turf issue had manufacturer delays, but will be fully resolved within days of the 7/request.The client has also been notified that regardless of what the manufacturer decides, we stand by our products, and we would correct this issue, even if we have to pay for new product out of our own pocket.We can make available any further documentation needed to further explain the aforementioned timeline.Thanks, [redacted]

I have been a customer of the Lipton Agency for more than years, for both my house and my car I have had claims in both areas In when Hurricane Ike devastated my house, they were there in no time to evaluate and start the repairs/rebuild, and I paid virtually nothing Last year I had a car accident that totaled my car Lipton Agency handled my claim in short order, and I was thrilled with the results I highly recommend the Lipton Agency and Larry Lipton for all of your insurance needs

They are not freethey cant do miracles but I found Auto lab giving me honest and accurate assessments of my vehicles They did a nice job explaining what the problem is with my vehicleSo far so goodI would say that they did a good job for me

I have been a customer of the Lipton Agency for more than years, for both my house and my car I have had claims in both areas In when Hurricane Ike devastated my house, they were there in no time to evaluate and start the repairs/rebuild, and I paid virtually nothing Last year I had a car accident that totaled my car Lipton Agency handled my claim in short order, and I was thrilled with the results I highly recommend the Lipton Agency and Larry Lipton for all of your insurance needs

Response:We would like to accurately explain the timeline for the issues being described by this client There are three separate issues the client is describing and each have a different timeline. First, the water leveler issue: the client notified us at the time of the jobs completion
that the leveler was not working, at that time we immediately fixed the issue The water leveler worked from that time (nearly months) till when she notified us again (8/6) When we were notified this most recent time we contacted the manufacturer immediately to schedule a technician to fix the leveler As of now the issue has been resolved by the technician. Secondly, the electrical box: The box was installed correctly at the end of the project in November When the client contacted us on 7/that she is requesting the turf repairs (to be explained later) she also notified us that the box had "fallen off of her wall" Although, we strongly believe that the box was knocked off the wall by the client (after receiving images from the client of the damage, and seeing that the stucco had been forcedly damaged) we agreed to fix the box while we were at her house resolving her turf issues Due to delays with the turf manufacturer, we decided not to wait until the turf repair was scheduled and sent out a technician on 8/to fix the clients light box. Lastly, the Turf: Soon after the project was completed, the client notified us that the turf had developed some seams in it We sent a crew out immediately to try and resolve the issue, but were unable to correct the issue due to the turf being unable to be stretched because of the outside temperature We then notified the client about the issue, and told her we would attempt to resolve the issue in the summer when the temperature went up The client reached out to us in March to request that we attempt to stretch the turf again, but due to the outdoor temperature still, we had to tell her we would have to wait a short while longer We reached out to her in May and June to try and schedule the necessary repairs, but she did not call back She did reach out to us on 7/requesting that we come and finally correct the issue At that time we contacted the manufacturer, as is our policy when dealing with warranty issues, and the manufacturer told us that because we had already attempted to stretch the turf that would send one of there own technicians out to try and stretch the turf and resolve the issue, and that if the stretch could not be fixed they would install brand new turf and replace the defective turf We notified the client about the manufacturers decision and that she could expect a technician to be out soon to inspect it As of now, the clients turf has been inspected by the manufacturer and we are currently waiting to hear back from them for their recommendation. Our standard practices (per our contract) is that warranty issues be resolved within days, or in extenuating circumstances a proper time table for the work to be done The first two issues mentioned by this client were resolved in a matter of days, and the Turf issue had manufacturer delays, but will be fully resolved within days of the 7/request.The client has also been notified that regardless of what the manufacturer decides, we stand by our products, and we would correct this issue, even if we have to pay for new product out of our own pocket.We can make available any further documentation needed to further explain the aforementioned timeline.Thanks,
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Response:We would like to accurately explain the timeline for the issues being described by this client.  There are three separate issues the client is describing and each have a different timeline. First, the water leveler issue: the client notified us at the time of the jobs completion that the leveler was not working, at that time we immediately fixed the issue.  The water leveler worked from that time (nearly 10 months) till when she notified us again (8/6).  When we were notified this most recent time we contacted the manufacturer immediately to schedule a technician to fix the leveler.  As of now the issue has been resolved by the technician.  Secondly, the electrical box:  The box was installed correctly at the end of the project in November.  When the client contacted us on 7/14 that she is requesting the turf repairs (to be explained later) she also notified us that the box had "fallen off of her wall".  Although, we strongly believe that the box was knocked off the wall by the client (after receiving images from the client of the damage, and seeing that the stucco had been forcedly damaged) we agreed to fix the box while we were at her house resolving her turf issues.  Due to delays with the turf manufacturer,  we decided not to wait until the turf repair was scheduled and sent out a technician on 8/12 to fix the clients light box.  Lastly, the Turf:  Soon after the project was completed, the client notified us that the turf had developed some seams in it.  We sent a crew out immediately to try and resolve the issue, but were unable to correct the issue due to the turf being unable to be stretched because of the outside temperature.  We then notified the client about the issue, and told her we would attempt to resolve the issue in the summer when the temperature went up.  The client reached out to us in March to request that we attempt to stretch the turf again, but due to the outdoor temperature still, we had to tell her we would have to wait a short while longer.  We reached out to her in May and June to try and schedule the necessary repairs, but she did not call back.  She did reach out to us on 7/14 requesting that we come and finally correct the issue.  At that time we contacted the manufacturer, as is our policy when dealing with warranty issues, and the manufacturer told us that because we had already attempted to stretch the turf that would send one of there own technicians out to try and stretch the turf and resolve the issue, and that if the stretch could not be fixed they would install brand new turf and replace the defective turf.  We notified the client about the manufacturers decision and that she could expect a technician to be out soon to inspect it.  As of now, the clients turf has been inspected by the manufacturer and we are currently waiting to hear back from them for their recommendation. Our standard practices (per our contract) is that warranty issues be resolved within 45 days, or in extenuating circumstances a proper time table for the work to be done.  The first two issues mentioned by this client were resolved in a matter of days, and the Turf issue had manufacturer delays, but will be fully resolved within 45 days of the 7/14 request.The client has also been notified that regardless of what the manufacturer decides, we stand by our products, and we would correct this issue, even if we have to pay for new product out of our own pocket.We can make available any further documentation needed to further explain the aforementioned timeline.Thanks,
[redacted]