Auto Park Used Cars Superstore

In regard to this complaint.  The vehicle was a consignment vehicle from a very good friend of ownership.  Steve Lane was the sales associate and he is also the manager of the store, they are the same person.  The complaint makes it sound as if there is a miscommunication...

beween sales associate and manager-- there is none.
Steve agreed to call the customer and if an extra key was to be had, we would gladly give it to the customer.  Steve has worked for this ownership for over 30 years and I firmly believe  he understands the value of doing business in a small town, taking care of customers, and to not overpromise and underdeliver.  Not all our vehicles have extra keys and we are well aware that there is a significant cost associated with purchasing additonal keys.  Anything that is implied or promised goes into our Due Bill and both parties would sign.  Keys, warranty books, bedliners, touch-up, etc. all have costs involved and they would be negotiated for the purpose of making or not making a deal.  If a deal is reached it is documented accordingly. 
The key issue had been discussed several times after the purchase of the car with no agreeable resolution.  When we received the (only one) certified response, Steve called to discuss the key again.  We agreed to split the cost of the key, assuming the problem was resolved.  We were shocked to find out two days later that we have a complaint filed by this customer to the Revdex.com.  Steve called the customer upon receiving the complaint.   The customer said he wasn't sure if he would remove it because he needed to talk to his wife, even though he had recently agreed to splitting the cost of the key.  This is where this stands as of now. We have a good standing with the Revdex.com and we look forward to this complaint being removed.
 
Sincerely,
 
[redacted]

Auto Park Used Cars DID NOT sell this individual a rear wheeel drive vehicle, it was an All Wheel Drive Vehicle.  We reverified this with the local Cadillac Dealer and attached a build sheet for the customer upon receiving this complaint.. 
Second part of this complaint: we...

never realized the customer had an inssue with Wells Fargo Bank, and we thought we were doing him a service by getting him a better rate.  Had we known of his previous issues with Wells Fargo we would have never sent the loan to them. 
We have reached out to the customer and I have attached the correspondence.  He said he would take the complaint down hopefully he has done so. This should summarize the events for Revdex.com review.  Please remove this complaint asap.  Thank you.
-[redacted]
 
From: [redacted] <[redacted]@gmail.com>Date: March 25, 2014 at 5:44:14 PM PDTTo: [redacted]slo.comSubject: Re: 2004 SRX
It was burn in hell.. but none the less I apologize. Allow me the look at the car later and I will withdraw the Revdex.com item. I despise Wells Fargo. Two extended family members lost there homes due to predatory practices and unwilling ness to respond in a timely manner to negotiate. I am security expert and engineer dealing in identity theft and credit reports. As such I dont mail checks and avoid many online transactions. So I hand deliver checks to the bank. The cost of time and gas to do this at 2 locations now is more expensive then delivering 2 checks to the same location at the same time. This in itself eats up the benefit of a better interest rate in my case. I will respond again soon.
On Mar 25, 2014 5:08 PM, <[redacted]slo.com> wrote:
 Hello [redacted],
 
This is [redacted] at Auto Park. I was off the last 2 days. I heard you 2 issues that needed to be addressed. First, the SRX is AWD, attached is the actual build sheet from the manufacturer. You will see the info is pulled from the VIN itself, there is no mistake. The second issue is the loan which ended up going through Wells Fargo. At the time we absolutely thought the loan was going through Coast Hills. The finance manager, contacted Wells Fargo and was able to get you a better interest rate. A better interest rate is usually a plus for most customers. He did not know you had previous issues with that particular bank. I understand your frustration but he was trying to help by lowering your monthly payment.
 
 Kevin was trying to help you and you apparently told him to "go to hell" Unfortunately that is not helping the situation. So now I am reaching out to let you know that we did not sell you a RWD car, and we can look into placing the loan with Coast Hills. However we can not be accused of dishonesty & bad intentions. We have been in business for over 30 years. We do not misrepresent vehicles & strive to get all our customers the best interest rates available. You can reach me at either of the numbers below. Thanks.
 
 
[redacted] Langley
Asst. Sales Manager
Auto Park Used Cars
###-###-####
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www.AutoParkSlo.com
Facebook

Review: On the 20th of january we purchase a Nissan Murano, we asked the salesperson if the spare key and the spare remote were available, My wife and I were told that the vehicle was on consignment and he will ask the previous owner for the key and remote, I said to him more than once that we know these items are specific to the vehicle and expensive and we would like the original key and remote. Since January I have talked to a manager to no avail sent him certified mail notifications, email and left phone messages on his anwsering machine in order to resolve this issue, Now he says that the keys and remote cannot be found and wants us to pay to replace them, I feel that my wife and I have been misled, I feel since we both asked the questions about the key and remote he should be the one to replace the key and remote.Desired Settlement: All we want is two full sets of working keys and remotes as soon as possible since all my wife has is the one set given to us at the time of purchase.

Business

Response:

In regard to this complaint. The vehicle was a consignment vehicle from a very good friend of ownership. Steve Lane was the sales associate and he is also the manager of the store, they are the same person. The complaint makes it sound as if there is a miscommunication beween sales associate and manager-- there is none.

Steve agreed to call the customer and if an extra key was to be had, we would gladly give it to the customer. Steve has worked for this ownership for over 30 years and I firmly believe he understands the value of doing business in a small town, taking care of customers, and to not overpromise and underdeliver. Not all our vehicles have extra keys and we are well aware that there is a significant cost associated with purchasing additonal keys. Anything that is implied or promised goes into our Due Bill and both parties would sign. Keys, warranty books, bedliners, touch-up, etc. all have costs involved and they would be negotiated for the purpose of making or not making a deal. If a deal is reached it is documented accordingly.

The key issue had been discussed several times after the purchase of the car with no agreeable resolution. When we received the (only one) certified response, Steve called to discuss the key again. We agreed to split the cost of the key, assuming the problem was resolved. We were shocked to find out two days later that we have a complaint filed by this customer to the Revdex.com. Steve called the customer upon receiving the complaint. The customer said he wasn't sure if he would remove it because he needed to talk to his wife, even though he had recently agreed to splitting the cost of the key. This is where this stands as of now. We have a good standing with the Revdex.com and we look forward to this complaint being removed.

Sincerely,

Review: I have two complaints.1) The salesman informed us that 2004 Cadillac SRX the vehicle was AWD, not RWD. I asked him this several times. In fact while he was trying to sell us the extended warranty I asked about the transfer case coverage since it was not included in the default power-train options for the warranty. He said they would add coverage and at no extra cost. A lot of good coverage for a nonexistent system is. But clearly he was willing to go the extra mile to continue lying about the feature of the vehicle. 2) The salesman specifically stated we would be financed through CoastHills FCU @ 6.24% with extended warranty. I specifically stated this was what we wanted as our other loan is also through CoastHills FCU and like to do business with them. I get a call a week later from Wells Fargo wanting to discuss my loan. I absolutely, 100%, do not want anything to do with Wells Fargo. I called them and asked them why Wells Fargo is calling me. This is not what we agreed to. The guy apologized and said the rate is better at 5.99%. To which I told him I do not care if it is better, we agreed to handle the loan through CoastHills. I may have told him to burn in hell as well. This is not convenient for me. I do not care .25% reduction in rate. In fact I would not have even found out until I received my first coupon payment forms that this had occurred if Wells Fargo did not call me. a) The selling of the extended warranty was based on the premise that there is a reduction to the interest rate through CoastHills FCU of .25% (from 6.49%, to 6.24%).Desired Settlement: I want the financing handled exactly as we agreed to.I want the public to be aware of the salesman's deceptive tactics and that he sold a car as an AWD when it was RWD and was willing to even go to the point of adding AWD/transfer case coverage to the extended warranty at no extra charge.

Business

Response:

Auto Park Used Cars DID NOT sell this individual a rear wheeel drive vehicle, it was an All Wheel Drive Vehicle. We reverified this with the local Cadillac Dealer and attached a build sheet for the customer upon receiving this complaint..

Second part of this complaint: we never realized the customer had an inssue with Wells Fargo Bank, and we thought we were doing him a service by getting him a better rate. Had we known of his previous issues with Wells Fargo we would have never sent the loan to them.

We have reached out to the customer and I have attached the correspondence. He said he would take the complaint down hopefully he has done so. This should summarize the events for Revdex.com review. Please remove this complaint asap. Thank you.

-[redacted]

From: [redacted] <[redacted]@gmail.com>

Date: March 25, 2014 at 5:44:14 PM PDT

To: [redacted]slo.com

Subject: Re: 2004 SRX