Have spoke to tenant and we have resolved this issue including a rent reduction for her troubles I spoke with her this morning and she said that she will retract the complaint today Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I apologize for all the confusion on the security deposit issue I was unaware of the conditions upon move-in The home did sit a while before you rented the home We try very hard to return all of our phone calls promptly and again apologize we did not get back with you timely We will refund your $next week We do appreciate your business[redacted] Property Manager
Greetings,This complaint has been filed by an unauthorized occupant We have attempted to contact the legal Tenant in writing in regards to these issues and have not received a response.This occupant admitted to setting the fire to the kitchen due to negligence Repairs (to include painting, tile and carpet cleaning, air conditioning and duct cleaning and replacement of range) were completed within days of reporting the incidentIn the meantime, hotel expenses were covered for the occupant which was NOT required but done as a courtesy Note: Legal liability - The Tenant would be aware that insurance to be provided was not "renter's insurance" and was a liability policy for the structure only The policy does not provide coverage of personal items or living expenses or liability out of property damage In other words, the insurance covers the landlord's property, not the tenant's property or personal belongingsCloud Real Estate has paid the living expenses out of compassion Cloud Real Estate should not be adversely affected by this complaint
Have spoke to tenant and we have resolved this issue including a rent reduction for her troubles I spoke with her this morning and she said that she will retract the complaint today Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I apologize for all the confusion on the security deposit issue I was unaware of the conditions upon move-in The home did sit a while before you rented the home We try very hard to return all of our phone calls promptly and again apologize we did not get back with you timely We will refund your $next week We do appreciate your business[redacted] Property Manager
Greetings,This complaint has been filed by an unauthorized occupant We have attempted to contact the legal Tenant in writing in regards to these issues and have not received a response.This occupant admitted to setting the fire to the kitchen due to negligence Repairs (to include painting, tile and carpet cleaning, air conditioning and duct cleaning and replacement of range) were completed within days of reporting the incidentIn the meantime, hotel expenses were covered for the occupant which was NOT required but done as a courtesy Note: Legal liability - The Tenant would be aware that insurance to be provided was not "renter's insurance" and was a liability policy for the structure only The policy does not provide coverage of personal items or living expenses or liability out of property damage In other words, the insurance covers the landlord's property, not the tenant's property or personal belongingsCloud Real Estate has paid the living expenses out of compassion Cloud Real Estate should not be adversely affected by this complaint