I placed an order for catalytic converters on 11/28/wrong part arrived a WEEK later.Agreed to let them repair their mistake re ordered parts which they agreed would arrive 12/9/parts did NOT arrive with no notification so I Called was told then it would be 12/22/all this time my car is at repair shop accumulating storage fees I never file complaints but I sincerely feel this company should be monitored VERY closely and should not be in business AT ALL my money with them was a waste of time and took days to get back on two occasions meaning because I'm not rich I could not take my business elsewhere I strongly advise on ordering local as long as it's not them I filed complaints with them through email and have yet to receive a call or email
*** ***,
Thank you for your recent emailI have researched your order and it appears that you were working with a manager here at AutoAnythingDue to the delay we first provided a credit in the amount of $Once you informed us that you needed to cancel the
order we cancelled the order and provided you a full refund of exactly what you paid of $It looks like the issues have ben resolvedWe truly apologize for the delay and inconvenience we have caused youIf there is anything else we can do please do not hesitate to reach out
Regards,
***
Revdex.com,
I have researched this order and it appears the customer went online and ordered the seat covers online without our assistanceWe did not place the order on the customer's behalfWhen you go on our website and select the seat covers there are several options to choose from due to the options that Ford released for this year's FIf you go to the site and try to recreate this order we do ask about the seatbeltThe customer selected the seat cover without the seatbelt integration which is why we sent the covers we didWe understand that selecting seat covers can be confusing, which is why we have Sales agents to call days a week to assist customers with selecting the correct optionsIf the customer would have called us within the day timeframe for our return policy we could have issued a replacement or a refund but because it has been months we cannot replace or refund the order at this timeWe truly apologize for the inconvenience we have caused
Thank you,***
AutoAnything Customer Service
Revdex.com:
The items in question were paid for via ***. I opened a dispute with *** and they found in my favor and had me return the items to AutoAnything. They will then refund my money unless AutoAnything objects and *** reverses their decision. So if Autoanything plans on challenging the refund then yes we need to go to Arbitration. If they do not challenge, then *** will refund my money and we will not need arbitration. So unless Autoanything notifies myslef and Revdex.com that they will not be challenign that refund - I choose to proceed at this time with arbitration since that ddecision is time sensitive
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary.
Regards,
*** ***
Revdex.com,
We found out the replacement item is on back order, due to the inconvenience, we have gone ahead and issued a refund per the customer's requestRegards,
***
Revdex.com,
I have reviewed the order and feel the customer has a valid pointI have requested a RMA number and will be sending that tot he customer along with a pre-paid shipping label within business hoursI have also approved to waive all restocking feesI would like to
apologize for the experience the customer received and for the inconvenience we have caused.
Regards,
***
AutoAnything
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't want to waste any more time with this or the companyPlease close this complaint
Regards,
*** ***
Dear Revdex.com
We have reached out to Mr*** to supply us with photos in order to try to see if the manufacturer will make an exception on a warranty replacement. We have not heard back from him yet, and will make a second attempt today
AutoAnything Customer Service
We emailed the customer a warranty RMA number to return his shocks and replace them under warrantyPlease have the customer contact us directly if they did not receive the emailWe are trying to cooperate and get this resolvedWe may not have an accurate email since the last purchase was
years agoWe can be reached at ***Otherwise it appears this one has been resolved
Thank you,
***
I purchased an INNO ski rack for my Equinox, not realizing my factory rack would not be able to accommodate itSo I asked a customer representative at autoanything.com to see what I needed to get my ski rack installedThey had me purchase a $roof rackBecause it was the end of the ski season, I kept the ski rack in the box until this seasonFinally getting enough snow I decided to install the ski rack yesterdayCome to find out, it does NOT fit the rack they had me purchaseI contacted autoanything.com and they refused to exchange the brand new, in the box, ski rack for one that would actually fit the $rackI do realize it is outside (well outside) of the day policy, which is why I am not requesting a refund, just simply wanting to exchange it for one that will fit as I was assured by their customer rep that it wouldNot taking responsibility for inaccurate information and having a customer purchase more items for nothing is not ok by meI will take my business elsewhere as there are many auto parts/accessory dealers out there
I ordered a DiabloSport inTune I-programmer for my F-Lariat, based on the fact that the AutoAnything website said it was compatible
I decided to do some more research, and determined that the product was in fact *not* compatible based on information on every other website I could find including the manufacturer's site (including multiple forum discussions about it), and the AutoAnything site was the only site that said it was
I attempted to cancel the order so I could replace it with a Hypertech programmer but it was right at the time it was being shipped and it was too late
They said they would give me a credit as soon as the return package was in transit They did do that, but they charged $for a restocking fee, even though the email I got said that they would credit the amount of the product minus shipping fees (which was none)
I asked about that and they said a restocking fee of 15% applies (which would have been $actually)
They also did not thank me or mention anything about the fact that I pointed out that the DiabloSport does not work on my vehicle and that they should remove it from their site so that other customers do not order something incompatible
So, I'm out $plus a mile round-trip to drop off the return plus a week and a half of waiting
I would not order anything from this company again I can't stand companies like this Read all the other 1-star reviews then pick someone else to order from They can't be relied upon to get things right
Dear ***,
Thank you for contacting AutoAnything.com I apologize for the inconvenience this may have caused you I have reviewed the site and will be requesting for our site team to make some adjustments to this listing In the meantime we have
provided you with a prepaid FedEx label to return the item for a full refund Once the item is in transit we will process your refund and notify you by email If you need any further assistance please do not hesitate to contact us
*** ***
Customer
Service Supervisor
Customer
Satisfaction
***,
"">
Our Sales manager called the customer back on 4/4/and informed the customer that due to the pricing error on our website we will honor the price he sawWe ended up discounting the order $147, which brought the total price down to $The customer is getting the price he saw and was informed by us that this was resolved over the phoneRegards,
***
Revdex.com,
We are processing a return for this customerWithin 24-hours the customer will receive a an email with a return authorization number along with a pre-paid return label to send back the partOnce the item is in transit back the customer will receive a full refund
Regards,
***
Revdex.com,
After researching this order it does appear the customer called us on 5/to inform us his kit arrived incompleteWe do ask our customer's to allow us hours to research the issue and get back tot hem with a resolutionToday will be the 48th hour and we are
working on a resolution for this customerWe have discovered that our website has a data issue that has caused the kit to not include everything the customer wantedWe truly apologize for the inconvenience and want to make this right for our customerWe can either pay the return shipping for the return and give the customer a 100% full refund or if they are okay with the kit and want to keep it as is we are willing to provide a $discountWe are willing to do whichever option the customer decidesWe have reached out tot he customer this afternoon and our waiting for a reply.
Regards,
***
Revdex.com,
The customer placed the order on 12/10/Our return policy (stated below) is on our website if you visit ***We allow a return to be made within days from the date of purchaseIf we send an incorrect part or the
customer places an order for the incorrect part we will take it back no questions asked as long as the product has not been installed and is within our day return policyUnfortunately the customer did not contact us until 6/30/2015, which is months after the customer received the partWe are unable to return a part that has been months old
Dear Revdex.com,
This is a warranty issue with the manufacturer once a product has been installed. We are happy to facilitate the warranty, but at this point no refunds will be issued
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the proposed offer. Nowhere during the ordering process, which was done over the phone, was it communicated to me of the returns policy mentioned by Auto Anything in its response to my complaint. The sales Adviser from Auto Anything never communicated to me that I would be responsible for any charges related to faulty or defective products, nor was it communicated to me that I needed to look on the website to see said warnings or cautions. It is unacceptable to enforce a policy that was never brought to my attention. Because this information was not communicated to me, I cannot be expected to understand their policies. Had I known of these policies, I would not have ordered the parts. As a seller of parts, Auto Anything has some obligation as to the outcome of the transaction. I signed no declaration of understanding to the aforementioned policies, as I was never made aware of them by their staff. If recordings of the phone conversation are available, the recordings will clearly show these facts. At a minimum, I believe Auto Anything, for not communicating its return policies over the phone when ordering these parts, should refund the shipping for the replacement parts and the cost of the new spindle nuts required to install the defective parts I ordered through their company
Regards,
*** ***
Dear Revdex.com,
We apologize that Mr*** was not happy with the product. Our description includes all parts that are included in the kit. Unfortunately, some of our images are sample images, and may show more than what the description details. Our sample image is clearly
labeled as a "sample image". We described what was included in the kit on the product page and that additional parts may be needed dependent on the vehicle:
Select your vehicle from the menu above to see exact kit options and actual drop length
A 4-wheel alignment will be required after installation
Initial lowering distance may be less than the stated dropYour vehicle will settle into the stated drop distance in a few days or less
Additional bushings or shims may be needed to correct wheel alignment (sold separately)
We also include additional information when the sub-model is chosen:
Additional Information
Note: A four wheel alignment is required after lowering any vehicle
Note: Eibach Pro-Alignment Kit maybe needed if vehicle can not be aligned close to factory specs
Front drop: 2.0"
Rear drop: 2.0"
We have spoken with Mr***, and offered to set up a return. Also, we have offered to sell him the parts he may need to complete his installation. If there are any further questions, please call AutoAnything Customer Service at *** ***
AutoAnything Customer Service
This is a scam/fraudulent businessThey claim to have product in stock, but then defer shipping up to month aheadIn this is absolutely unheard of
Further, even though I have an email from them saying the order will ship on 6/18, looking at the product on their website it is saying it will ship 6/You can see that this is just a scam website who hopes people will not go after a refund
Additionally their customer service is not reachable
I placed an order for catalytic converters on 11/28/wrong part arrived a WEEK later.Agreed to let them repair their mistake re ordered parts which they agreed would arrive 12/9/parts did NOT arrive with no notification so I Called was told then it would be 12/22/all this time my car is at repair shop accumulating storage fees I never file complaints but I sincerely feel this company should be monitored VERY closely and should not be in business AT ALL my money with them was a waste of time and took days to get back on two occasions meaning because I'm not rich I could not take my business elsewhere I strongly advise on ordering local as long as it's not them I filed complaints with them through email and have yet to receive a call or email
*** ***,
Thank you for your recent emailI have researched your order and it appears that you were working with a manager here at AutoAnythingDue to the delay we first provided a credit in the amount of $Once you informed us that you needed to cancel the
order we cancelled the order and provided you a full refund of exactly what you paid of $It looks like the issues have ben resolvedWe truly apologize for the delay and inconvenience we have caused youIf there is anything else we can do please do not hesitate to reach out
Regards,
***
Revdex.com,
I have researched this order and it appears the customer went online and ordered the seat covers online without our assistanceWe did not place the order on the customer's behalfWhen you go on our website and select the seat covers there are several options to choose from due to the options that Ford released for this year's FIf you go to the site and try to recreate this order we do ask about the seatbeltThe customer selected the seat cover without the seatbelt integration which is why we sent the covers we didWe understand that selecting seat covers can be confusing, which is why we have Sales agents to call days a week to assist customers with selecting the correct optionsIf the customer would have called us within the day timeframe for our return policy we could have issued a replacement or a refund but because it has been months we cannot replace or refund the order at this timeWe truly apologize for the inconvenience we have caused
Thank you,***
AutoAnything Customer Service
Revdex.com:
The items in question were paid for via ***. I opened a dispute with *** and they found in my favor and had me return the items to AutoAnything. They will then refund my money unless AutoAnything objects and *** reverses their decision. So if Autoanything plans on challenging the refund then yes we need to go to Arbitration. If they do not challenge, then *** will refund my money and we will not need arbitration. So unless Autoanything notifies myslef and Revdex.com that they will not be challenign that refund - I choose to proceed at this time with arbitration since that ddecision is time sensitive
I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessary.
Regards,
*** ***
Revdex.com,
We found out the replacement item is on back order, due to the inconvenience, we have gone ahead and issued a refund per the customer's requestRegards,
***
Revdex.com,
I have reviewed the order and feel the customer has a valid pointI have requested a RMA number and will be sending that tot he customer along with a pre-paid shipping label within business hoursI have also approved to waive all restocking feesI would like to
apologize for the experience the customer received and for the inconvenience we have caused.
Regards,
***
AutoAnything
Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't want to waste any more time with this or the companyPlease close this complaint
Regards,
*** ***
Dear Revdex.com
We have reached out to Mr*** to supply us with photos in order to try to see if the manufacturer will make an exception on a warranty replacement. We have not heard back from him yet, and will make a second attempt today
AutoAnything Customer Service
We emailed the customer a warranty RMA number to return his shocks and replace them under warrantyPlease have the customer contact us directly if they did not receive the emailWe are trying to cooperate and get this resolvedWe may not have an accurate email since the last purchase was
years agoWe can be reached at ***Otherwise it appears this one has been resolved
Thank you,
***
I purchased an INNO ski rack for my Equinox, not realizing my factory rack would not be able to accommodate itSo I asked a customer representative at autoanything.com to see what I needed to get my ski rack installedThey had me purchase a $roof rackBecause it was the end of the ski season, I kept the ski rack in the box until this seasonFinally getting enough snow I decided to install the ski rack yesterdayCome to find out, it does NOT fit the rack they had me purchaseI contacted autoanything.com and they refused to exchange the brand new, in the box, ski rack for one that would actually fit the $rackI do realize it is outside (well outside) of the day policy, which is why I am not requesting a refund, just simply wanting to exchange it for one that will fit as I was assured by their customer rep that it wouldNot taking responsibility for inaccurate information and having a customer purchase more items for nothing is not ok by meI will take my business elsewhere as there are many auto parts/accessory dealers out there
I ordered a DiabloSport inTune I-programmer for my F-Lariat, based on the fact that the AutoAnything website said it was compatible
I decided to do some more research, and determined that the product was in fact *not* compatible based on information on every other website I could find including the manufacturer's site (including multiple forum discussions about it), and the AutoAnything site was the only site that said it was
I attempted to cancel the order so I could replace it with a Hypertech programmer but it was right at the time it was being shipped and it was too late
They said they would give me a credit as soon as the return package was in transit They did do that, but they charged $for a restocking fee, even though the email I got said that they would credit the amount of the product minus shipping fees (which was none)
I asked about that and they said a restocking fee of 15% applies (which would have been $actually)
They also did not thank me or mention anything about the fact that I pointed out that the DiabloSport does not work on my vehicle and that they should remove it from their site so that other customers do not order something incompatible
So, I'm out $plus a mile round-trip to drop off the return plus a week and a half of waiting
I would not order anything from this company again I can't stand companies like this Read all the other 1-star reviews then pick someone else to order from They can't be relied upon to get things right
Dear ***,
Thank you for contacting AutoAnything.com I apologize for the inconvenience this may have caused you I have reviewed the site and will be requesting for our site team to make some adjustments to this listing In the meantime we have
provided you with a prepaid FedEx label to return the item for a full refund Once the item is in transit we will process your refund and notify you by email If you need any further assistance please do not hesitate to contact us
*** ***
Customer
Service Supervisor
Customer
Satisfaction
***,
"">
Our Sales manager called the customer back on 4/4/and informed the customer that due to the pricing error on our website we will honor the price he sawWe ended up discounting the order $147, which brought the total price down to $The customer is getting the price he saw and was informed by us that this was resolved over the phoneRegards,
***
Revdex.com,
We are processing a return for this customerWithin 24-hours the customer will receive a an email with a return authorization number along with a pre-paid return label to send back the partOnce the item is in transit back the customer will receive a full refund
Regards,
***
Revdex.com,
After researching this order it does appear the customer called us on 5/to inform us his kit arrived incompleteWe do ask our customer's to allow us hours to research the issue and get back tot hem with a resolutionToday will be the 48th hour and we are
working on a resolution for this customerWe have discovered that our website has a data issue that has caused the kit to not include everything the customer wantedWe truly apologize for the inconvenience and want to make this right for our customerWe can either pay the return shipping for the return and give the customer a 100% full refund or if they are okay with the kit and want to keep it as is we are willing to provide a $discountWe are willing to do whichever option the customer decidesWe have reached out tot he customer this afternoon and our waiting for a reply.
Regards,
***
Revdex.com,
The customer placed the order on 12/10/Our return policy (stated below) is on our website if you visit ***We allow a return to be made within days from the date of purchaseIf we send an incorrect part or the
customer places an order for the incorrect part we will take it back no questions asked as long as the product has not been installed and is within our day return policyUnfortunately the customer did not contact us until 6/30/2015, which is months after the customer received the partWe are unable to return a part that has been months old
Dear Revdex.com,
This is a warranty issue with the manufacturer once a product has been installed. We are happy to facilitate the warranty, but at this point no refunds will be issued
AutoAnything Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the proposed offer. Nowhere during the ordering process, which was done over the phone, was it communicated to me of the returns policy mentioned by Auto Anything in its response to my complaint. The sales Adviser from Auto Anything never communicated to me that I would be responsible for any charges related to faulty or defective products, nor was it communicated to me that I needed to look on the website to see said warnings or cautions. It is unacceptable to enforce a policy that was never brought to my attention. Because this information was not communicated to me, I cannot be expected to understand their policies. Had I known of these policies, I would not have ordered the parts. As a seller of parts, Auto Anything has some obligation as to the outcome of the transaction. I signed no declaration of understanding to the aforementioned policies, as I was never made aware of them by their staff. If recordings of the phone conversation are available, the recordings will clearly show these facts. At a minimum, I believe Auto Anything, for not communicating its return policies over the phone when ordering these parts, should refund the shipping for the replacement parts and the cost of the new spindle nuts required to install the defective parts I ordered through their company
Regards,
*** ***
Dear Revdex.com,
We apologize that Mr*** was not happy with the product. Our description includes all parts that are included in the kit. Unfortunately, some of our images are sample images, and may show more than what the description details. Our sample image is clearly
labeled as a "sample image". We described what was included in the kit on the product page and that additional parts may be needed dependent on the vehicle:
Select your vehicle from the menu above to see exact kit options and actual drop length
A 4-wheel alignment will be required after installation
Initial lowering distance may be less than the stated dropYour vehicle will settle into the stated drop distance in a few days or less
Additional bushings or shims may be needed to correct wheel alignment (sold separately)
We also include additional information when the sub-model is chosen:
Additional Information
Note: A four wheel alignment is required after lowering any vehicle
Note: Eibach Pro-Alignment Kit maybe needed if vehicle can not be aligned close to factory specs
Front drop: 2.0"
Rear drop: 2.0"
We have spoken with Mr***, and offered to set up a return. Also, we have offered to sell him the parts he may need to complete his installation. If there are any further questions, please call AutoAnything Customer Service at *** ***
AutoAnything Customer Service
This is a scam/fraudulent businessThey claim to have product in stock, but then defer shipping up to month aheadIn this is absolutely unheard of
Further, even though I have an email from them saying the order will ship on 6/18, looking at the product on their website it is saying it will ship 6/You can see that this is just a scam website who hopes people will not go after a refund
Additionally their customer service is not reachable