Automotive Titling Corp.

This work was received by ATC on 11/18/ We submitted it immediately to the [redacted] DMV The buyer of the vehicle had $of unpaid parking tickets The [redacted] DMV will not title a new car if the owner has outstanding unpaid tickets After over communications with the selling Dealer (privacy rules require ATC does not communicate directly with the buyer), we were able to complete the file with the [redacted] DMV Registration was sent to Ms [redacted] on 2/9/ All of this information is verifiable in our tracking system

Complaint: [redacted]
I am rejecting this response because:  I did not have unpaid parking tickets, and I personally completed the tag transfer and registration myself.   The DMV not only repeatedly verified my good standing but also provided a singular point of contact to process the titling process and the vehicle registration transfer.  The DMV staff person repeatedly called and personally offered to process all requisite paperwork, but ATC never responded to this offer. The dealership alleges that ATC, the titling company, refused to respond to this repeated request to contact the DMV staff person who was available since the beginning of December to assist with resolving any misunderstanding.  ATC's lack of action is an incompetence beyond comprehension.  If it took 15 phone calls to the DMV (which I doubt), that is entirely ATC's fault and effort to justify their overcharges and fees.     Instead, it took my initial Revdex.com request and dozens of phone calls, emails, and letters to complete a basic auto registration transfer.  I then used this titling receipt to personally process the title transfer with the assistance DMV staff person who made himself available since the beginning of December.  It took less than 20 minutes.  The fault and delay is entirely on the behalf of ATC and the dealership.  I protest the false accusation unpaid tickets.. I also protest that I paid a good faith estimate of $1493.18 for fees, taxes, and transfer tags upon purchasing the car in October 2016.   In February, I paid an additional $42 to complete the process.  ATC provided a receipt for the title registration of $490, and the dealership sent a refund check that is far short of what was expected.   The DMV staff warned that this was a frequent scam of titling companies who are try to build up false fees when customers want to save money by a tag transfer instead of a new registration and encouraged me to continue to protest because I personally fought to complete the work and provide the service to myself.  At every step, ATC and [redacted] provided heartache and headache and an abysmal lack of quality, timely, professional service.  Sincerely, [redacted]

We track all events in the life of a file as it flows through our process.  Our detailed activity log on this transaction differs significantly from the customers account.  However, we take every complaint very seriously.  ATC will send a complete refund for our service fee ($85) to this customer.

This work was received by ATC on 11/18/2016.  We submitted it immediately to the ** DMV.  The buyer of the vehicle had $185 of unpaid parking tickets.  The ** DMV will not title a new car if the owner has outstanding unpaid tickets.  After over 15 communications with the selling...

Dealer (privacy rules require ATC does not communicate directly with the buyer),  we were able to complete the file with the ** DMV.  Registration was sent to Ms. [redacted] on 2/9/2017.  All of this information is verifiable in our tracking system.