Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Hello ***, My name is Tyler and I'm a team lead with our customer happiness teamI'm sorry that we left you with a poor impression of our company policies and our support through our help deskWe do have the full transcript of our conversations available, but will not post them here due to the identifying information that's contained in themIf you'd like a copy of these transcripts, please do let me know Our records show you originally purchased both accounts on July 10, The first time you wrote in to us about having two accounts was December 9, Please note that this is well outside of our day money back guarantee that is clearly posted on our website and part of the terms you agreed to when signing up for both accounts When you contacted us on December 9, and asked us to close your accidental account and fully refund you, our agent responded and said that we were unable to provide a full refund, but did close your account as requested and made an exception to our refund policy and provided a one month refund of $ We did not hear from you again until March 18, when you asked why you were still being billedOur agent again responded in a timely fashion (within hours) of your original question saying one of your accounts was closed and had been refunded but the other was still openHe asked if you'd like to close your other accountWe never received a response to this question Over the course of our communication, we responded in a timely fashion each time (ranging in response times from minutes to hours depending on the time of day the ticket was submitted) but each reply we received from you took a month, and at one point months I do see that our agent did promise you a one month refund of your advanced account ($97) upon receiving your consent to fully close your account (which you have not yet received as we have not heard from you) I have reached out to you twice via telephone in the past week and left a voicemail with my phone number both timesIf you would please return my phone call, I'd be happy to discuss this refund along with the status of both accounts with you I look forward to your reply, *** Regards, Tyler Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Tyler Yes I have so far received phone callI have been advised all communication should be in writing I apologize in the delay in responsesBelieve it or not this is not my #priority so I return to it quarterly when time allows and not out on the road Please forward the transcripts you have on file to the emails you have on file for the accounts It's a alarming that there are recordings made without my consent As for closing the advanced account, you have received an email indicating that it was to be closed and should have been closed at min in March when this error was once again picked up Tyler, you must at least agree on this one point regarding refunding the advanced account for March, April and MayI find it hard to believe you would only credit for May (advanced account) when I am raising red flags in March regarding this issue Once again you can see the account was not used or even accessed then other to try to end stop it [redacted] Final Business Response / [redacted] (4000, 27, 2015/12/21) */ Given that in our terms of service we outline the appropriate steps for cancelling, our refund policy for those cancellations, and have already given 1x $refund on the duplicate account and 2x $refunds on the main account - we're willing to fully refund the duplicate account as a compromise This would be months of refunds at $each (July, August, September, and October) since November's charge of $was already refundedThis would make a total refund of $(@ $and @ $67) which we believe is more than fair given the circumstances Please let me know if you find this to be an acceptable middle ground and we'll get the additional refunds of $each credited to your account Thank you Final Consumer Response / [redacted] (2000, 29, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You for refunding the duplicate accounttotal refund of $(@ $and @ $67)This will resolve the issue and close the Revdex.com and our Attorney General complaintDG (Revdex.com Thank You for help in getting this matter resolved)
Thank you for making us aware of this customer feedback and her desire to not be contacted by the team at Leadpages + DripWe will promptly remove her from our marketing list(s).To address her concern, we are adding verbiage to our signup page that informs potential new users that a credit card will be required for a free trial subscriptionThank you, Leadpages + Drip
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Hello ***, My name is Tyler and I'm a team lead with our customer happiness teamI'm sorry that we left you with a poor impression of our company policies and our support through our help deskWe do have the full transcript of our conversations available, but will not post them here due to the identifying information that's contained in themIf you'd like a copy of these transcripts, please do let me know Our records show you originally purchased both accounts on July 10, The first time you wrote in to us about having two accounts was December 9, Please note that this is well outside of our day money back guarantee that is clearly posted on our website and part of the terms you agreed to when signing up for both accounts When you contacted us on December 9, and asked us to close your accidental account and fully refund you, our agent responded and said that we were unable to provide a full refund, but did close your account as requested and made an exception to our refund policy and provided a one month refund of $ We did not hear from you again until March 18, when you asked why you were still being billedOur agent again responded in a timely fashion (within hours) of your original question saying one of your accounts was closed and had been refunded but the other was still openHe asked if you'd like to close your other accountWe never received a response to this question Over the course of our communication, we responded in a timely fashion each time (ranging in response times from minutes to hours depending on the time of day the ticket was submitted) but each reply we received from you took a month, and at one point months I do see that our agent did promise you a one month refund of your advanced account ($97) upon receiving your consent to fully close your account (which you have not yet received as we have not heard from you) I have reached out to you twice via telephone in the past week and left a voicemail with my phone number both timesIf you would please return my phone call, I'd be happy to discuss this refund along with the status of both accounts with you I look forward to your reply, *** Regards, Tyler Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi Tyler Yes I have so far received phone callI have been advised all communication should be in writing I apologize in the delay in responsesBelieve it or not this is not my #priority so I return to it quarterly when time allows and not out on the road Please forward the transcripts you have on file to the emails you have on file for the accounts It's a alarming that there are recordings made without my consent As for closing the advanced account, you have received an email indicating that it was to be closed and should have been closed at min in March when this error was once again picked up Tyler, you must at least agree on this one point regarding refunding the advanced account for March, April and MayI find it hard to believe you would only credit for May (advanced account) when I am raising red flags in March regarding this issue Once again you can see the account was not used or even accessed then other to try to end stop it [redacted] Final Business Response / [redacted] (4000, 27, 2015/12/21) */ Given that in our terms of service we outline the appropriate steps for cancelling, our refund policy for those cancellations, and have already given 1x $refund on the duplicate account and 2x $refunds on the main account - we're willing to fully refund the duplicate account as a compromise This would be months of refunds at $each (July, August, September, and October) since November's charge of $was already refundedThis would make a total refund of $(@ $and @ $67) which we believe is more than fair given the circumstances Please let me know if you find this to be an acceptable middle ground and we'll get the additional refunds of $each credited to your account Thank you Final Consumer Response / [redacted] (2000, 29, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You for refunding the duplicate accounttotal refund of $(@ $and @ $67)This will resolve the issue and close the Revdex.com and our Attorney General complaintDG (Revdex.com Thank You for help in getting this matter resolved)
Thank you for making us aware of this customer feedback and her desire to not be contacted by the team at Leadpages + DripWe will promptly remove her from our marketing list(s).To address her concern, we are adding verbiage to our signup page that informs potential new users that a credit card will be required for a free trial subscriptionThank you, Leadpages + Drip