B And B Movers

Review: On Nov. 8th, I went into Conn;s with my daughter. We were approached by a salesmen named [redacted] First I wanted to to know if I would be approved for purchase. I was approved for $4000. So I and my daughter picked out a tv apiece. 2 enstands, a dining room set , tablet, and a sound box. So one of the tv stands was not in stock, everything else was, So my daughter took one tv, tv stand, and tablet. The rest was to be delivered Sat 11-15-14. A couple of days before [redacted] called to say the other tv stand was still not at the store. I ask him when it would be , he had no answer. So the Saturday delivery was canceled. A few days later he called and said they wouldn't be getting the tv stand in so I went into the store to pick out another tv stand, when [redacted] came from talking to Store Mgr. and said the stand finally came, so I set the delivery for 11-20-14. The night before no one called to confirm. That thursday the 20th no called , so at 8 am I called the warehouse , they had no record of a delivery ansd the lady asked me if anyone had called me the night before , I said no. She said she would call the store and find out what was going on. She called back to say they didnt have the sound bar, I was upset because they were suppose ton have everything. she said she'd call me back . She did and she said everything was being loaded and the driver would call. The driver called with a 3 hour window. They arrived shorty after 12pm. but then didnt have everything I was told they did. So they have to go back to thw warehouse. They finally make it back after 30-45 mins. They set up the dining room set, then set up the tv stand , only on of the pieces is damaged, so the have to go back to the warehouse. They come back , bring in the tv stand and leave. When I get the tv on its starts cutting off every 30 secs, to a 1min, so I call Conn only the rep doesn't ask for the tv model number or serial number, so someone calls and has the wrong tv on the ticket to be looked at, I call Conn back to tell the they have the wrong tv .Finally someone taks down the correct model and serial #. I still keep getting calls from the repair people for the wrong tv. I took the tv and the sound bar back to the store but had the worse experience I've had in my life. The Lady n bame [redacted] was rude and I found out that day 11-28 that they sold me a clearance tv and would not take it back, so did the general mgr [redacted] was rud eand expected me to pqy q 15% restocking fe after all the trouble they sent me through since day one . I think it is un fair after all the rudeness , not telling the truth about the tv that I sound have to pay anything . I will never shop conns again in my life.Desired Settlement: take sound bar back, and switch out clearance tv for new one. without paying restocking fees. If they would have told me about that tv I never would have chosen it. and plus one of their own employees told me I sould have signed something to say I was clear that I was buying a clearance tv. Conn's stmt on their envelopes says "our goal is 100% satisfaction" Joke

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. Our records show on 11/08/14;

[redacted] purchased a 50” Samsung television with a 25-month Repair Service

Agreement Plan and received delivery on 11/20/14.

We contacted [redacted] on 12/17/14 to discuss her concern; during the conversation [redacted]

expressed her dissatisfaction with her entire sales experience. [redacted] also

stated that she was not aware the television she purchased was a clearance item

and wanted to exchange the unit for a new television without paying a

restocking fee. After further review of [redacted] complaint, Conn’s has

agreed to honor her request to exchange her television only without paying the

15% restocking fee. [redacted] is aware that she may visit her nearest Conn’s

to re-select another television up to $797.00

which is the original amount paid. [redacted] will be responsible for

any difference in price if she selects a television of greater value.

Although [redacted]

has exceed the time-frame to return or exchange her sound bar; Conn’s is

willing to extend her the option to return or exchange the unit with a 15%

restocking fee. We sincerely apologize for any inconvenience [redacted]

experienced during this process.

If we may be of

further assistance, [redacted] may contact us at [redacted].

Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I went to Plano store and I purchased a [redacted] refrigerator on [redacted]. My sales rep gave me a LONG speech on your "PRICE MATCHING POLICY" during his presentation. I was "sold" insurance without any discussion of it, even though I have home owners insurance.This situation was finally rectified after several phone calls. Then on [redacted] I say your ad for the same refrigerator for $1599. The store manager at Plano asked me for my phone # and reviewed my acct. and then advised me it didn't apply to black Friday but said my sales rep would watch the price and call me Sunday [redacted]. Well the price went back to 2099 but [redacted] had the same price. Again I traveled to Plano and spoke with a manager "[redacted]?" who again reviewed my acct and said "go get their circular and I will match the price" I went to [redacted] and got the circular and brought it back as requested. Then [redacted], advised me that I had 0 interest and it did not apply to me. I explained I was approved for 36 month repayment and had received a 36 month repayment book. He said "Sorry your rep didn't tell you this but you signed it"! What? He didn't disclose this information or the "insurance" YET he used it heavily in his sales pitch. Your commissioned sales reps are really sneaky.I want my price match of $500 credited to my acct and I would also like the 10% price match refund. I have plans to utilize my credit limit but will not purchase again from Conn's unless you honor what your representatives tell your customers. My other option at this point is to just return the unit and go buy one at home depot. This complaint is filed [redacted] within my 30 day window of returning the unit. Your prompt reply is appreciated.Desired Settlement: $500 and the 10% price match I was told by YOUR sales rep.

Business

Response:

Review: ON [redacted] I PURCHASE A MATTRESS FORM CON'S WITH IN TWEENTY BUSINESS DAYS THE MATTRESS COLLAPSE IT HAS MY HUSBAND AND I SLEEPPING LIKE WE ARE LYING ON A SEA SAW OUR HEAD IS DOWN AND OUR LEGGS AN FEET OUR POINTED UP WE HAD CON'S TO COME OUT AN SEE THE PROBLEM THEY SAID THEY COULD NOT REPLACE THE MATTRESS BECAUSE IT NEEDS TO BE ONE MORE INCH LOWER FOR THEM TO REPLACE THIS MATTRESS THAT WE OUR NOW ABOUT FORE INCHS LOWER.CON'S CAME OUT AGAIN ON [redacted] NOW THEY SAID THAT THE MATTRESS CALLAPSE IS FROM STAINS ON THE MATTRESS THATS WHY IT COLLAPSE.WE ARE REFUSEING TO PAY THE FULL AMOUNT OF OUR BILL AT THIS TIME.

Product_Or_Service: MATTRESS

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: WE WOULD LIKE FOR CON'S TO SETTLE THIS ACCOUNT BY WIPEING OFF THIS BILL DO TO THE FACT THAT MY HUSBAND AND I HAVE NOT HAD A GOOD NIGHT SLEEP IN A YEAR WE ARE HAVEING CHRONIC NECK AND SHOULDER PAINS AND MY DOCTER SAID WE WILL CONTINUE TO SUFFER UNTIL WE REPLACE THIS MATTRESS. ALSO WE WANT CON'S TO REPLACE THIS MATTRESS AN SEND A LETTER TO THE CREDIT BUREAU THAT THEY ARE REMOVEING LATE PAYMENT ON OUR ACCOUNT.

Business

Response:

Review: Purchased a $900 recliner End of [redacted]. A couple of months later bottom portion wouldn't close (foot rest). Notified Conn's their service reps are extremely rude!! I took them weeks to get a tech out and then took a month to receive parts to make repair. Then another month for the tech to come out and make the repairs! It has been only been about 3 weeks since the tech made the repair and now the recliner bottom portion (foot rest) will not open!!! Each time I call CONNS their service people are EXTREMLY RUDE and HATEFUL!!!!!!

The tech did state when he came out to my home the 1st time, that they have a lot of complaints with the brand of recliner I purchased. I believe CONNS had prior knowledge of this certain recliner having issues!!!!!!! When I purchased this item this was never disclosed.Desired Settlement: The service tech has been at my home on three different occasions and the issue with the recliner STILL HAS NOT BEEN RESOLVED!!! This recliner is obviously defective !!! I want Conn's to come pick up this recliner and be given a FULL CREDIT on my account for this purchase!

PLEASE HELP!!!!!!

Business

Response:

Thank you for the opportunity to respond to

[redacted]’ complaint. Our records show on [redacted],

[redacted] purchased a [redacted] recliner with a limited 1-year

manufacturer warranty. [redacted] elected to have her recliner

delivered; on [redacted]

signed acknowledging her recliner was received in good order.

We received [redacted]’ complaint and found

she contacted our service department on[redacted];

stating the recliner was not staying closed and hard to open. We

attempted to contact [redacted] on [redacted], and [redacted] to

schedule an appointment, but due to no response her service order was cancelled

on [redacted]. On [redacted]’ service ticket was

re-opened. [redacted] was scheduled for service on [redacted]. During [redacted]’ inspection;

the serviceman found the recliner mechanism bent and no longer locking into

place. The part was ordered on [redacted] and

some parts became available on [redacted].

[redacted] was scheduled for service on [redacted];

the serviceman removed and secured side arms, installed new pull release, and

found [redacted] did not receive the replacement mechanism. On [redacted], another mechanism was re-ordered and

scheduled to be delivered 7-10 business days. Once [redacted] receives

the mechanism we ask that she contact our service department at [redacted] to schedule an appointment

to complete repairs. Our records do not indicate there

is a known defect with the [redacted] recliner. The problem [redacted] is having is common

with use and the manufacturer warranties the mechanism for “lifetime” meaning

normal, useful like as determined by the manufacturer. Therefore, we are unable to honor [redacted].

[redacted]’ request for an exchange at this time.

If we may be of further assistance, [redacted].

[redacted] may contact Customer Service at [redacted].

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First of all the dates that were listed that you were unable to reach me is because your service department was calling an old phone number!! After I had provided a current phone number when I called to talk to them. Your company neglected to order the parts needed to complete the repair until more than a month after. Because I called in AGAIN about the recliner! When the tech came out AGAIN and made the repair is was NEVER NOTIFIED ANY FURTHER WORK NEEDED TO BE COMPLETED!!!! I WAS TOLD THAT THE RECLINER WOULD BE IN WORKING ORDER!!!!!!! THIS SITUATION IS JUST AGAIN AND AGAIN A REFLECTION ON THE INCOMPETENCE I HAVE HAD TO DEAL WITH OVER AND OVER AND OVER WITH CONN'S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Business

Response:

We have reevaluated [redacted]

previous service order that was cancelled and confirmed the phone number shown

on her Revdex.com complaint is the number that [redacted] attempted to contact her on

prior to cancelling the service order.

(Please see attached).

Since our last response [redacted]

contacted us on [redacted] stating she received the parts; a service call was

scheduled for [redacted]. When the serviceman arrived he found the box with the

mechanism had been left on the outside of the house while it was raining. The mechanism had been wet and had rust

spots. Conn’s agreed to reorder the mechanism

and we confirmed [redacted] received one box on [redacted] and the other on [redacted].

We show [redacted] attempted to contact [redacted] at [redacted] on

[redacted] and [redacted] and did not receive a response

therefore the service order was cancelled on [redacted]

Although we are unable to exchange

[redacted]’ recliner we are committed to repairing her recliner. [redacted] will need to contact our service department

at [redacted] to schedule an appointment.

If we may be of further assistance,

[redacted] may contact Customer Service at [redacted].

Kind regards,

Review: I am in a contract with conns applience,I bought my merchandize in [redacted] tx.this complaint is with there collection practices that I believe come out of a call center.I have a 10 day grace on my bill and I always pay before the 10 days.but this morning I payed my bill as always and got a conf number.they called me from number [redacted] talked to my [redacted] which she told them the payment has been payed and told them she had a comf number and the young lady said she had it,but was still wanting payment,[redacted] told her that this had been payed and to not call again for no reason.got a call from them again same number at 958 am after was told to stop.Desired Settlement: I want the harressment to stop,the way I read they do this to people all over the country.this is fraud when the know they have gotten a payment yet to keep calling.they need to uphold there contract.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding his account. [redacted] stated he is receiving collection calls before his 10 day grace period is

up.

When the payment is late, we begin call attempts

as a reminder to ensure payments will be made timely. It is a normal

practice for our company to begin call attempts the first day the payment is

late.

To prevent the calls [redacted] has the option to pay on-line,

in his local Conn's store, by mail, or over the phone if it is more convenient

for him, before your due date. Additionally, if [redacted] pay date has

changed, he may benefit from requesting a change of his due date each

month. We ask that **. [redacted] contact us

if he would find this beneficial.

According to our records, [redacted] began receiving

collection calls on [redacted] 5, 2014 since his payment was due on [redacted] 4,

2014. Please note, Conn’s does not offer

a grace period on the retail installment contracts. When payment arrangements have been made, it

takes 24 hours to remove the telephone number from the system to stop the

collection calls. We value **. [redacted] as a

customer and appreciate him bringing this matter to our attention. Thank you,[redacted]

Review: was told I was behind on my payments I have fax conn's proof of payments was told the payments went to another account (belonging to the mother of my children)was told that they (conn's) it was going to take about three days it has been monthsss.can't seem to get anyone to correct the issue.Desired Settlement: would like my account to be corrected and all fees, late & any fees that have been attached to my account because of this be removed

Business

Response:

Review: When I looked to veify Payoff amount on my Conns Account, the Dollar amount increased from $802 to $1044. There was no explanation of the change, or where the additional charges came from. I contacted the Call center, and the Advised me that they "Think" that My Zero % promotional Rate had expires. They do not know why. After I asked to speak to somebody that DOES know why my account total increased $242, he then stated that It was because of a Late Payment. However, he wasnt sure. I have not received any statements that say I have late payments, nor ones that say I will lose my promotional rate if there is a late payment. I made a payment and hung up the phone since clearly he wasnt sure, nor was he going to transfer me to someone that would help. The kicker is I told him I was willing to pay the total in Full. Now they have found a way to get me on the hook for another year and a half, and a extra $500 in interest on a $1200 purchase. I have heard that Conn's was a company that prey'd on people, but I thought that was just rediculous. I was Clearly incorrect.Desired Settlement: I want the ability to pay off my purchase at the correct promotional amount before they added a additional $242.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account #[redacted]. Mr. [redacted]

stated he called to verify the payoff amount on his account and the dollar

amount owed increased without explanation.

Mr. [redacted] signed a 30 month retail

installment contract on July 6, 2013. That contract included a 12-month

no-interest financing promotion. Per the no-interest promotional offer

on the contract, if Mr. [redacted] agreed to pay $1300.43 by the expiration date

of July 6, 2014,

he would not be required to pay the finance charges and the account would

close. The offer, also states that if Mr. [redacted] remits a monthly payment 10

days or more past the due date of the 6th of every month, a late fee will be assessed,

the no-interest offer will be void and the finance charges will be assessed on

the account.

Mr. [redacted] submitted a payment on his account on June 20, 2014;

however, the payment was due on June 6, 2014. Since the payment was not made within 10

days of the payment due date, Mr. [redacted] assessed a late fee on the account on

June 16,

2014.

The no-interest offer was void according to the terms

of the promotional offer not being met and the monthly payment being submitted

more than 10 days past the scheduled due date.

Over the history of the account, several letters have been mailed to Mr. [redacted] with the last one being mailed on June 7, 2014 restating

the terms of the no-interest financing offer, and that the offer would be void

if a payment was not submitted within 10 days of the due date. As of June 24, 2014, the

payoff balance on the account is $985.55. Please,

note, the payoff balance is updated daily. If Mr. [redacted] would like to pay the account in full, we ask that he call the day he

plans to remit the payment for an up-to-date payoff

quote.

Review: I applied for credit on Conn [redacted] website and received a call from on of the sale a reps[redacted]. When I purchased the items, which included a Television, Blu-ray player and a Sound bar, the salesman told me I was signing up for a 12 month same as cash option. I checked my balance the other day and realized that it was not decreasing a whole lot each month so I called customer service and found out I was under a 30 month contract. I explained to the situation to the Rep and she reviewed my contract and told me I was in fact on a 12 month contract and she would send my paperwork over to the right department to be corrected and to call back in 72 hours. I called back today, [redacted] 14, 2014 and they told me that I got denied for the 12 month same as cash option because the salesman never set it up when I purchased the items. I called the store and they informed me that it was a mistake on their part and I should call customer service and they could resolve the problem. After being transferred three different times, I was told there is nothing they can do. All I ask of them is that I received the contract I was told I had in the beginning. I will add that I did not fully read the contract because I trusted [redacted] in good fate and he did admit that he made a mistake and I should not have to endure the repercussions.Desired Settlement: I love the merchandise I received and the customer service was excellent, I just would like Conn to adjust my contract to the 12 month same as cash contract that I was to receive initially.

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted] stated he was supposed to have 12-months no-interest financing on his

account.

[redacted] signed a 30-month retail installment

contract on [redacted] 15,

2014.

The items purchased did not qualify for the 12-months

no-interest financing promotion at the time of

purchase.

We are unable to add the 12-months no-interest financing

promotion to [redacted] contract.

We value [redacted]t as a customer and appreciate him

bringing this matter to our attention. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

When I purchased the items, the salesman never informed me the the items did not qualify for a 12 month interest free option. He insured me numerous times that as long as I paid off my balance within 12 months, I would not incur any interest fees.

Business

Response:

Thank you again for the opportunity to respond to [redacted] concerns regarding account #[redacted].

The product purchased as well as the credit have to

qualify for the no-interest financing promotions. In [redacted] case, the product did not qualify; therefore, we are unable to comply

with his request for 12-months no-interest financing. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I feel like I was cheated because the Salesman[redacted], told me whatever item(s) I choose to purchase was 0 interest for 12 months. Had I known I had a certain type or amount of merchandise I could choose from, I would have just got the Television because that was all I wanted to purchase until I found out anything I wanted was interest-free.

Business

Response:

Thank you again for the additional opportunity to respond to [redacted] concerns regarding account [redacted]. The product purchased as well as the credit have to qualify for the no-interest financing promotions. In [redacted] case, the product did not qualify; therefore, we are unable to comply with his request for 12-months no-interest financing. The television [redacted] purchased would have had to have been over $999.99 to qualify for the 12-months no interest financing promotion. Again we are unable to add the 12-months no-interest financing promotion to the signed retail installment contract. Thank you,[redacted]

Review: I bought an High ticket item with the intent to have the zero intrest for a year as told that I qullified for. I noticed later I was decived that I did not get the zero intrest as promessed. I tried to have the problem corrected by Conns but was given nothing but the run around for the last 4 months. My patince has run out playing games with this Company. earlyer last year I bought another high ticket item from thim so I have done buissness with this company before. It just dismays me that they would treat a return customer this way . To decive like this. I still recive the letters for zero intrest. that I did not recive. When Imade this purchace.Desired Settlement: I would like to recive the zero intrest for a year as advertised. I was told I had it at the time of purchace. All I want is this company to stand by there advertised word.

Business

Response:

Thank you for the opportunity to respond to [redacted]

concerns regarding account #[redacted] stated he was told he would have 12-months same as cash on his

purchase.

According to our records [redacted] signed a 32-month

retail installment contract on [redacted] 2, 2014. His purchase did qualify for the 12-months

no-interest financing promotion; however, it was not added to his

contract.

We have submitted the request to add the 12-months

no-interest financing promotion to [redacted] contract. Please allow

7-10 business days for the process to be complete.

We value [redacted] as a customer and sincerely apologize

for any inconvenience he has experienced due to this matter. Thank you,[redacted]

Review: I purchased a refirdgerator and tv from conn's.. after they delivered and set up the items and left.. within a week the refridge was not cooling well, we called a tech and 5 days later he arrived and told us this is normal,, ?? really.. we called the store and wanted to return this item and exchange it for another one,, they said it would cost us over 500.00 to do so .. plus also added insurance to our contract without our permission, I specifically said no. anyway we kept having trouble with the fridge and called service again,, not cooling and now making noise,, service tech came out and said he knew what the issue was and would order the part, 5 weeks later another tech arrives to install the part,, he said it was something else wrong and this part is wrong,, said he would order correct part and install,, 4-5 weeks later another tech arrives to install the part and said it was not the part needed and would have to order the correct part,, a few more weeks pass and the origional tech arrives to install the part the last tech ordered and said it was the wrong part and would re order the origional part again,, still no part and the fridge is still not working correctly.. we have been trying to solve this issue but have not been able to resolve it and are fed up,, no one will help, the stor says there is nothing they will do and no one who can.. this is our last attempt to resolve this issue before we contact professional help. as well as adding insurance to our contract when I told them not to.barryDesired Settlement: I want the unauthorized insurance to be removed from my note and reimbursed for it, I also want another refridgerator in replacement of this one without being charge for the return, pick up,or delivery of either units. I want to be able to pick out another refridgerator of my choosing to replace the one I have now, of equal or lessor value. I am at work right now and do not have aal the needed information of purchase date, model number, etc.. but will provide asap.

Business

Response:

Review: Bought a washer and dryer from CONNS, financed it through them. Was NEVER late on a payment. Paid it off EARLY in March 2013 per the payoff amount from CONNS. Had to send in our home owners insurance policy to PROVE that we had insurance and then CONNS dropped the amount they said we owed for insurance. NOW over a YEAR later they are blowing up our phones DAILY as well as our family members phones wanting to collect over $200 they say that we owe. Every single phone call is the same. They say to disregard the calls but the very next call says we owe money. We have VERY good credit and DO NOT want it ruined due to someone at CONNS making a payoff mistake over a year ago?! The most recent call today from CONNS told me that there was a $46 dollar amount that has been accruing interest over the past year.EVEN though no one contacted us until March 2014. PLEASE HELP. Mr & Mrs [redacted]Desired Settlement: We would like the phone calls to STOP to us and family members. If they refuse to clear the entire account as we believe is RIGHT, then we would like the "interest" that CONNS says has been accruing to be waived and we will pay the amount they say from today which was the original $46 that CONNS claims to not have been paid off. We can NOT allow this to ruin our good credit even though it is VERY MUCH their mistake. We are at our wits end!? Again, PLEASE HELP.

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated she has paid the account

in full; however, we continue to call her to collect on the account.

According

to our records Mrs. [redacted] signed a 36-month retail installment contract on

October 21,

2011. On March 16, 2013 Mrs.

[redacted] called our automated system to obtain a payoff quote. The quote given at that time was

$1046.19. On March 19, 2013 Mrs.

[redacted] remitted a payment amount of $1,000.00.

This payment included a $4.00 late fee.

Due to the payment being submitted three days after Mrs. [redacted] obtained

the payoff quote, the account accrued additional interest. The payment was also $46.19 short compared to

the quote Mrs. [redacted] received.

Due

to Mrs. [redacted] submitting the payment of $1,000.00 the account was in paid

ahead status and the next payment due date was scheduled for February 21, 2014. As of May 20, 2014 the

current payoff on the account is $230.07.

Please note, if Mrs. [redacted] would like to pay the account in full, she

would need to contact us the day she plans to make the payment to get an

up-to-date payoff quote.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

After I was given a payoff by CONNS, I mailed payment. The following

week I called AGAIN to confirm payment was received and that the washer & dryer

Review: I bought future from this Company some of it was damaged when they brought it to my house, they called the company and said they would send me a new ottoman in 2 weeks. It never came It took 6 months to get someone to fix it but when they came to my house they screwed up the order and fix the wrong piece of furniture. Them I was trying to have them change my payment from the 15 to the 1st. I have tried since July I even had 2 sales people working on this but never did anything so I just keep paying on the 1st of the month and I'M not ever late but they still call 5 times a day. They called me on Sunday at 7 pm interring with my religious day violating my First Amendment while disrupting me in prayer...Desired Settlement: I want this company investigated because if there doing this to me I bet it happening to other folks. I want all my money back and my account closed without no negative effects on my credit.They can have this furture ill go to a second hand store and buy there.

Business

Response:

Thank you for

the opportunity to respond to Mr. [redacted] concerns regarding his account. Mr. [redacted] stated he has been asking that his

due date be changed from the 15th of the month to the 1st

of the month. He also stated we violated

his First Amendment because we attempted to contact him on Sunday.

According to

our records, Mr. [redacted] signed a 32-month retail installment contract on

November 2, 2013. At that time Mr. [redacted] accepted the 15th of the month as his due date. We are unable to change his due date to the 1st

of each month; however, we can move the due date 10 days out to the 25th

of the month if this would be helpful. The account has to be current in order

for us to change the due date.

When the

payment is late, we start call attempts to ensure the payment will be made in a

timely manner. It is a normal practice

for our company to begin call attempts on the first day the payment is

late. To prevent the calls, Mr. [redacted]

has the option to pay online, in his local Conn’s store, by phone or by mailing

the payment before the monthly due date.

Please note,

when a customer has one telephone number listed for two accounts, this results

in multiple call attempts when both accounts become past due.

We value Mr. [redacted] as a customer and appreciate him bringing this matter to our

attention.

Thank you,

Review: In December of 2014 I walked in to the Conns at Address: [redacted]. As I was making my payment, The Store Manger ( [redacted]) approached me about an advertisement/ Christmas/ Promotion that the store was having. I was advised that if I made a purchase that night, Conns would join all of my accounts together and push out my next payment due on the current accounts. The next payment was due on 12/25/2014. Therefore, based on what [redacted] I would only have one payment due on 02/01/2015. On 01/26/2015 I began to get calls from Conns Collections stating that my account was 31 days past due. I contacted Conns Credit, Corporate and [redacted] at the store over 20 times regarding this situation.

As of today, my credit is showing that I have a 30 day missed payment on two accounts with conns. I spent almost 60 days dealing with Conns Credit and [redacted] from the Store. [redacted] advised me multiple times to not make the payment until he fixed the situation. On March 15/2015, I agreed to bring my account current as the Manager stated she was going to ensure that she was going to resolve this situation. As of today 04/07/2015, the situation has not been resolved! Conns Credit Department has also advised me that they declined to update my credit report due to me refusing to pay, in which I was following the directions given to me by the store manager.

I was completely mislead by the Conns Store Department in promising me a promotion that they did not uphold. This has caused my account to go past 30 days which is now being reflected on my Credit. Conns corporate will still not uphold their promise to retract the late payments from my credit report nor have they joined any of my accounts.

3/15/2015 CONNS.COM - [redacted] , TX ($29.27)

3/15/2015 CONNS.COM - [redacted] , TX ($29.51)Desired Settlement: I am seeking that the store waives the $60 in late fees connected to the accounts; Retract the two 30 day late payments to each of the 3 credit bureaus; send to me an apology letter in writing for the stress and inconvenience that they have caused.

Business

Response:

Thank you for the

opportunity to respond to [redacted] concerns regarding account #[redacted]

and [redacted] stated you

had concerns because the accounts were to be combined and were not. Now the

confusion has caused him to assess late fees and one 30-day credit mark on each

account.

As I sated in

our conversation today, April 14, 2015, we are in the process of reversing the

late fees and removing the 30-day late marks on your credit reports. Please allow the credit bureaus 30-60 days to

update [redacted] credit history to show the marks removed.

We value [redacted] as a customer, and sincerely apologize for any inconvenience he has experienced

due to this matter. Thank you,[redacted]

Review: Conns Knowingly and deliberately filed a fraudulent credit application under my social security number. When I called to contest the account the sales person that handled the sale c0onfirmed that it was fraudulent and Conns still filed the account with collections and did NOTHING to assist me with the fraudulent claim. When I refused to pay the account I was harassed by Conns in house collections dept having to explain my situation time and time again. Now I have learned that Conns closed the account and sent it to a private collections agency. My credit score was near perfect a year ago and is now down to the 640's....... These actions are criminal at the very least. they are not looking out for any of their customers best interest. They are doing nothing to protect consumers from fraud. there are no security measures in place on their website to prevent unauthorized credit accounts from being opened. This account never would have been opened if there had been standard security questions in place as with most other credit applications online. This is unacceptable. They had everything they needed to pursue a criminal case against the individual that walked into their Spring store and fraudulently purchase $11,000.00 worth of their merchandise. To add insult to injury they allowed this merchandise to be picked up at their Warehouse by an individual other than the person who purchased it in the store.......Desired Settlement: I would like conns to refute the claim on my credit... IMMEDIATELY !!! and do everything they can to have my credit repaired to is former status. I would like to work with them to make this happen, and to also pursue charges against the person responsible for this mess.....

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted]’s

concerns regarding an account. Mr. [redacted] stated there was an account opened

fraudulently in his name and it is now being reported negatively on his

credit.

Conn’s has many data and privacy measures in place when

credit accounts are established. We take the privacy and protection of our

customer information very seriously.

We look forward to working with Mr. [redacted] to resolve

this matter; however, he will need to contact our fraud department directly for

further information.

Mr. [redacted] can contact our fraud department at ###-###-#### ext.

3374.

We thank Mr. [redacted] for bringing this matter to our

attention so we may investigate it further.

Review: It all started on 12-**-2013. I called and established a service repair ticket with Conn's concerning my Samsung 60" LED TV. The initial call was well handled. Again, at this point all of the phone conversations have been pleasant and professional. I was told that I should hear something from the service provider to schedule the repair within 24 hours. I know it was around the holiday season, so that was not unreasonable.I called back on 12-**-2013 because I had not heard anything from a service provider. I initially spoke with [redacted] in the service department. She told me that they were still waiting on a "third-party provider" to perform my warranty work. She told me that I should call the manufacturer to find a service person. I told her that I paid Conn"s to do this very task and I didn't think I should have to call them directly. [redacted] was adamant that there was nothing she, or anyone else at Conn's could do to get my TV fixed. We argued for a few more minutes about the inconvenience, and I asked her to transfer me to someone who was more willing to ensure I stay a loyal and satisfied Conn's customer. She said she was transferring me to the Resolution Department, but instead just sent me to Customer Service. I spoke with [redacted] and explained that I needed someone who could help me resolve my problem. She said she would do her best. I explained the issue at hand, and the conversation I had just had with [redacted]. She explained that since she was in the Customer Service deaprtment, there was nothing she could do. She did see where there was a service date scheduled for 12-**-2013, and the tech would call me two hours prior. I asked who the tech was and she couldn't answer. I waited until 12-[redacted] 12-** came and went. I called at 1650hrs on 12-** to find out where the tech was. I spoke with [redacted] in the Service Department. She said they are still waiting on a provider. I asked her why I was lied to, it was to get me off the phone. It got worse when I got [redacted]Desired Settlement: At this point Conn's should simply replace my defective television, or get it serviced to my satisfaction. I am still expected to pay for this defective television, even though Conn's has violated the contract via service deficiencies. I do not believe that I am asking anything unreasonable here. I paid for an extended warranty, I want the service performed as promised. If the service cannot be performed, then a replacement is appropriate. I am not asking for anything more than fair.

Business

Response:

Review: On February **, I purchased merchandise from Conn's in Plano. The delivery was set for the next day. Among the items purchased was a floor model washer. The items were delivered a little late but this wasn't an issue. The washer however, was sent to me damaged. The manager was aware of this and attempted to have it delivered anyway. I sent the washer back and returned to the store that evening. The manager stated that there wasn't anything he could do that evening and I should return to talk to the salesperson that sold me the merchandise. I could not return the next day so I called. I was told that the manager and my sales person were both tied up and that one of them would return my call. I received no phone call. I called back and explain the situation to a different manager. The phone call ended with me returning to the store to redo the contract for a different washer.I received a call asking to set up a delivery time. I was surprised but I set up the delivery day anyway. I made arrangements at work to be there when the washer arrived. When I hadn't received the washer at 2pm, I called and was told the manager rescheduled my delivery without telling me.I rescheduled again for Saturday March [redacted]. This time I asked that they not reschedule unless I called. The delivery driver called me Saturday morning and set the delivery time between 3-6. At [redacted], I called Conn's delivery service. I was told there was no record of my delivery.Desired Settlement: I would like to have what I paid for. I would also like the delivery fee refunded. I will more than likely have to pick the washer up from their warehouse, which is 30 miles away.

Consumer

Response:

I returned to the store and was told that the washer I had purchased had been removed from the original contract without my knowledge. The washer that they had problems delivering was sitting on their floor marked up $120.00. Someone priced it wrong and that became my problem. Conn's really didn't give me a solution or try to reimburse me for doing laundy at a laundry mat, wasting my time, or having to drive to the warehouse (my choice but I had enough of my time wasted). I seriously doubt I'll be a repeat customer.

This letter is to inform you that Conn's has carried out the resolution it proposed for my complaint, filed on 3/*/2014 9:12:16 PM and assigned ID [redacted].

Regards,