B N T Movers

Review: BNT moved us from [redacted], PA to [redacted], PA. In the process they have destroyed an office desk and an out side table umbrella. Although they have promised and assured replacement of these items, to date there has been no response. They took both of these items with them when they left and as yet have not notified us of their disposition. My attorney advises that since they have taken them and not replaced them we could also file a complaint with the police for theft. I prefer to not follow that advice at this time pending resolution of this matter from BNT. However, BNT refuses to respond and rectify this situation.Desired Settlement: BNT promised us on the day of the move that we would have a replacement desk the next day. They also assured us that it would be comparable to the desk which they destroyed. They have not advised any disposition on the table umbrella.

Business

Response:

---------- Forwarded message ----------

From: BNT Movers <[email protected]>

Date: Fri, Jul 12, 2013 at 12:56 PM

Subject: RE: Immediate Attention to a complaint response

To: [redacted] <[redacted]>

Good Afternoon [redacted] ,**. [redacted] was given a refund for damages paid in full on 06-27-2013 in the amount of $ 147.60. We had extra desk’s and bookcases here that we were willing to send down to him but he didn’t like anything we had which is why the check was issued , I kept in touch with [redacted] throughout this process and he knew that we were sending him a check . As far as I am aware of this was suitable for the customer , he received his check, and as far as I know everything was okay . The owner tried everything he could to make this customer happy above and beyond as we value each and every one of our customers.Again as far as I am aware of this situation is settled. If you have any other questions please let me know .[redacted] BNT MOVERS

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: They did do as they have indicated in their letter. However their response was slow - I had to call repeatedly before the owner finally returned my call with an offer. The desk and bookcase that they offered to send was no where near the quality of the pieces that they destroyed. However, their offered furniture was in line with .60 per pound that was their liability.

Regards,

Review: I had contacted the office on several different occassions regarding our move. I had gone back and forth with [redacted] and we discussed how important it was to start early on the day of our move, due to the buyer coming for a final walk thru of the residence at 10am, to be followed by a 11am closing at the bank. We discussed how we needed to be out of the house by 10am. Prior to the morning of the move they were given a list of the rooms and its contents to be removed. They were more than informed of what needed to be moved and the time frame that we needed to be out by.

Well the morning of the move, 8am came and went. When I called the office, I was told they left 10 minutes ago and should be arriving any minute. This was about 8:15am. I waited another 15 minutes and called again. I was told that I would be called back with an ETA from the driver of the truck. I never recieved a call!!! They arrived at 9:13am!! I called the office to see what had happened and to ask how they were going to resolve the problem. [redacted] wanted to only tell me about the final email about an 8am start time, which clearly wasn't happening. She kept trying to put in back on me, rather than trying to resolve the problem. At this point I was raising my voice, because I was so frustrated. Moving is very stressful if things even go smoothly. [redacted] then put me on the phone with [redacted], the owner of the company. His then threatened to call the men that had arrived and tell them to leave!! This was his resolution to the problem. The owner of the company!! I couldn't believe I was now being threatened!! I handed to the phone to my husband who at this time was going to take over speaking because I was now to upset to continue. I never received a follow up call to see how things were going. I had requested that they send another mover to help the gentlemen that were there to expidite the move, but nothing was ever done. I was very dissatisfied by the way the office handled things. The buyer arrived an did the final walk thru, she was unhappy and at the closing held the final check till another walk thru happened at 12:45. When the movers were fianlly finished. This inconvenienced many people! There were realtors, lawyers, bankers, notaries, and family members that had to arrange there schedules due to lack of of one business honoring what they said they would do.Desired Settlement: We were informed from the gentlemen that arrived that morning that this is a continually problem that they are told a later start time from the office on almost every job they do. This is unfortante because they are the faces that are showing up to do the hard work. I am simply trying to inform you of this, so that they next person who choses to use this company if fully aware. I received a service and paid for it and was happy to pay for it. The offices way of business was terrible, I will make sure to tell everyone I know to not use this company.

Business

Response:

[redacted] cummicated with me through e-mail only , other than the day of the actual move ( 04-22-2013) . She called yelling cursing at both me and my boss (Using the "F" word ) Several to both myself and the ownwer while the men were on there way , She went back and forth with me ([redacted] ) See attached e-mails.. we had her all set to go in the morning at a very early start, at the last minute she sent me another e-mail stating that we did not have to do an early start , So I sent the men out at there usual time 8-8:30am. You can read the e-mails and see what we are talking about .. I was very accomadating to her all the way up to that morning . The times changed several times. We have a set schudule and other customers that we must take of also .. I will fax everything over to you so you can see for your self. If you need to ask me anything or would like more details please let me know .

BNT MOVERS

Review: When I first contacted the moving company to have my items moved they said it would be 1,000.00 total for the services to move my stuff from PA to FL. I submitted the form on 123movers.com and BNT contacted me. I wrote them back an email which stated: "We are basically moving a 2 bedroom apartment. If you can picture the 14ft size Uhaul truck we could probably fill that perfectly with the amount of things we have so its not a very large move. We have no cars or unique or unusual items/furniture to move. There are no appliances, no washers/dryers. The largest items would be 2 beds, a queen and a full size, a dresser, armor, futon pad, and a 'chair and a half'. We do not have an exact address as I am getting quotes. The zip code is from PA [redacted] to FL [redacted]. We can offer any down payment or even payment in full if needed before the move. Let me know if there is any other information you need and if we can get a quote without filling out the excel sheet." They said, we can do that for 1,000.00. So I emailed them back and said they still can move all of my stuff for 1,000.00 Basically the company charges based on space in the truck. I gave them the 14ft Uhaul example to give them an idea. They still said it would be 1,000.00 and that no one needed to come out. She said you need to pay a deposit with a debit or credit card over the phone now and pay a money order or check when the truck delivers. I said I dont have checks so it would be easier to pay in full over the phone now. I did that and paid the FULL 1,000.00 over the phone that day. Once the truck came they loaded everything up then as they were finished, the guy said it would be 2,300.00, or 2,400.00. I said no I was told 1,000.00 and he said well you will need to call the office and dispute that. They came to pickup on friday morning. I called friday afternoon, saturday, sunday, monday, and did not get a call back until late monday. By this time my stuff was already in the truck traveling as I was traveling by car and on the road. I spoke with [redacted], the owner that day and he said they will not deliver the stuff if I do not pay them the rest of the amount. I told him I am not paying extra and want the things delivered for 1,000.00 as I was originally told that was the full amount. He said no, we will only deliver 1,000.00 worth of things then bring the rest back and deliver them to your empty house when the truck comes back next week. I told him I wanted all of my stuff for the 1,000.00 again so I said no, if you don't deliver I will dispute the credit card charges, file a complaint with the Revdex.com, and write negative reviews on moving websites. [redacted] then said, that it [redacted], you're not getting your stuff, you're getting 1,000.00 worth when the moving truck gets here. I apologized and said ok I will pay the money (just to get my stuff) and said, I need to pay with a card over the phone. He then discriminated against me and wouldn't let me pay the additional amount on my card since I said I was going to dispute the amount. He also blackmailed me into paying him 2,300.00 in order to get my stuff delivered. [redacted] is very unethical and extremely rude.Desired Settlement: If [redacted] wishes to refund any of the money that would be great. Seeing as he is unethical I am not so sure this will happen.

Business

Response:

I had contacted the office on several different occassions regarding our move. I had gone back and forth with [redacted] and we discussed how important it was to start early on the day of our move, due to the buyer coming for a final walk thru of the residence at 10am, to be followed by a 11am closing at the bank. We discussed how we needed to be out of the house by 10am. Prior to the morning of the move they were given a list of the rooms and its contents to be removed. They were more than informed of what needed to be moved and the time frame that we needed to be out by.

Well the morning of the move, 8am came and went. When I called the office, I was told they left 10 minutes ago and should be arriving any minute. This was about 8:15am. I waited another 15 minutes and called again. I was told that I would be called back with an ETA from the driver of the truck. I never recieved a call!!! They arrived at 9:13am!! I called the office to see what had happened and to ask how they were going to resolve the problem. [redacted] wanted to only tell me about the final email about an 8am start time, which clearly wasn't happening. She kept trying to put in back on me, rather than trying to resolve the problem. At this point I was raising my voice, because I was so frustrated. Moving is very stressful if things even go smoothly. [redacted] then put me on the phone with [redacted], the owner of the company. His then threatened to call the men that had arrived and tell them to leave!! This was his resolution to the problem. The owner of the company!! I couldn't believe I was now being threatened!! I handed to the phone to my husband who at this time was going to take over speaking because I was now to upset to continue. I never received a follow up call to see how things were going. I had requested that they send another mover to help the gentlemen that were there to expidite the move, but nothing was ever done. I was very dissatisfied by the way the office handled things. The buyer arrived an did the final walk thru, she was unhappy and at the closing held the final check till another walk thru happened at 12:45. When the movers were fianlly finished. This inconvenienced many people! There were realtors, lawyers, bankers, notaries, and family members that had to arrange there schedules due to lack of of one business honoring what they said they would do.