Bally Total Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to accept this response as long as it is true They did call and said it will get done They have told me that beforeSo until the repair is actually done I do not accept this and want the claim to remain open Regards, [redacted] ***

BBBWe will contact the customer and seek to resolve this. Thank YouAlliedTell us why here...

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with that response because that is what they say they will do but will not do it Since I have filed the complaint there has been no attempt to contact me This company just lies to your face Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * *** ***
PS: Since this situation has been going on since October 2014, we will anxiously await Allied Aluminum's resolution
Thanks!

Revdex.com
We will contact the customer to address any issues they may have and do what is needed to resolve to their satisfaction
Thank You!
*** ***
Allied Aluminum

Revdex.com
 
We did respond and addressed the leaki issues.  We did not know there were any more issues with a leak until we received this.   We will call and take care of this issue. 
 
We did not have an installation of  a fan in the contract just to pull a wire through the channel as it is easier to do that during install and then can hook on to that to later install a fan.  We have explained this.  We can provide a copy if needed.   Customer said it was verbally stated.  This is something we could arrange with electrician after as an add on.  They said they would not pay extra.  We were trying to work it in as a courtesy as we could get to it just get things done and hope to make them happy.  They can at any time arrange installation on their own of a fan.  We will contact them again and try to come to some resolution on this.
 
Thank You
Allied Aluminum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After allied received the claim they called and had Me call you that they called  me.That's all they  did.  Have not heard from them since and nobody has been out to fix the problem.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Please review pictures of the door and gap (unevenness)at top of door]
Regards,
[redacted]

Revdex.com
We have been in contact the customer prior to this and they were fully aware of the time element situation and reasons behind it.  
This has been resolved.  Door has been installed and the customer has paid in full.
Thank You 
Allied Alumiinum

We do see any problem with the door installation.  We have reviewed the pictures sent and can not see a problem with our product. If Mr [redacted] is still not satisfied with it maybe a little custom millwork at the top would solve his problem.  Thanks again!

Revdex.comWe will contact the customer and seek to resolve this. Thank YouAlliedTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with Allied, who has offered reimbursement for the expense incurred to make the repairs, however to date no check has been received.  Until this occurs, I consider the matter still ongoing.
Regards,
[redacted]

Revdex.comWe talked with the customer and are working to get it resolved when weather breaks. ThanksAllied Aluminum

We received a call one evening from [redacted] and before I could even check my messages and get back with him he had already contacted the Revdex.com. This  should not be considered a complaint. We have no problem helping [redacted]  Will contact him next week and see what is wrong.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No doors were purchased. There was no order to cancel. I did mention getting a refund, and was one reason I drove down all the way back down the next morning. There is no contract, and their policies were not explained to me the first or second day I was in. I did not worry too much because nothing was purchased. Since the day before I submitted my complaint to you, they want me to talk with [redacted], the person this started with. I was told he would contact me. But, so far no response. I called again last Friday, and was told I was a nice and they want to deal with me, and right now I have an in store credit. That was [redacted] I talked with and I do appreciate her keeping it friendly, as that is what we must do to work together. I do not want to hurt this company in any way, as they are a legit company, and if we can work this out then, would like the post to not be posted on your website. But, I want this over, and am tired of it. I actually do need a back door, and have offered a compromise, if they are unwilling to refund my money, then I can buy one door if they can refund the rest. I told wait until Tuesday because [redacted] is out of town to see if this will work. I have not heard back. If [redacted] is too busy then, how about a refund. I will work with you to make sure this is not posted if we can come to an agreement. A refund being great!Regards,[redacted]
Regards,
[redacted]

Revdex.com We have been in contact with the customer and have worked out a resolution. ThanksAllied Aluminum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to accept this response as long as it is true.  They did call and said it will get done.  They have told me that before. So until the repair is actually done I do not accept this and want the claim to remain open
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Allied Aluminum Products, the company in which I filed my complaint against, contacted me after I filed the complaint requesting me to remove it. They said they would come and address the problem with their faulty installation the following week. They never called me again nor came to my house to even look at the installation of the door on my house regarding the initiated complaint. I have never heard from these people to date. It appears they have not attention of attempting to do anything regarding their breach of contract. The purchase price for this door and installation was $638.00.

Revdex.comWe have reviewed this.  The background is that this is a manufacturer warranty issue of the motor backed by them.  This is not a labor or workmanship issue under our company warranty. We will try to assist the homeowner however we can and give them a cost estimate to remove the item...

from the awning so they can send it to the manufacturer for repair if needed.  The homeowner is not obligated to use our services if needed.   We will contact them and help any way we can. ThanksAllied Aluminum

Revdex.comWe have contacted the customer and have resolved this between the two parties. Thank You Allied Aluminum