The client has already contacted Bank of Hawaii regarding this situation: • On January 8, 2015, the client contacted Bank of Hawaii to voice her concern regarding this situation and the $fee for a Cashier’s CheckOn January 9, 2015, both the ISB-Times [redacted] Branch Manager and In Store Branches Regional Manager called the client to discuss her concerns and apologize for the situation and the inconvenience encounteredThe client appreciated the calls from Bank of Hawaii • On January 16, 2015, Bank of Hawaii received the client’s complaint regarding this same situation from the [redacted] The client originally submitted her complaint to the [redacted] on January 8, 2015, who then forwarded it to the [redacted] In response to the client’s complaint, Bank of Hawaii’s In Store Branches Regional Manager responded to the client via letter dated January 21, A copy of Bank of Hawaii’s response letter was forwarded to the [redacted] on January 26, In response to the client’s complaint submitted to the Revdex.com on January 8, (ID #10374013), which Bank of Hawaii received on January 26, 2015, please refer to Bank of Hawaii’s response letter dated January 21, (copy to be provided to the Revdex.com via email)As the client’s concern has already been addressed and resolved, please consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
On January 2, 2015, the Client Relations manager contacted the client and discussed his complaintA letter of apology for the service experience was mailed to the client on January 7,
Bank of Hawaii’s Kailua Banking Center Service Manager contacted the client via email on March 17, and April 2, and provided information to close her brother’s Safe Deposit Box Bank of Hawaii’s Main Banking Center Manager contacted the client on April 3, and discussed the following: • Client was informed that the two deposit accounts have been closed and proceeds from the accounts will be sent via Cashier’s Check directly to her • Main Banking Center Manager apologized for the delay in processing the close requestThe request was received by the branch for action on February 17, • Client was satisfied with the resolution provided by Main Banking Center and information provided by Kailua Banking Center
Bank of Hawaii’s Online Banking manager contacted the customer on October 28, and discussed the following: - Apologized for the inconvenience that he experienced and customer was appreciative of the call and attention to his concern - Discussed the importance of security and proper authentication - Provided a secondary option to change the password through the online banking page Bank of Hawaii continues to explore other options to properly identify customers by phone, that will support the security of personal and account information while maintaining satisfactory levels of service
(The consumer indicated he/she DID NOT accept the response from the business.) To date, Bank of Hawaii has not sent me a follletter as I requestedThey may have sent you a response, but I have yet to receive one from themReading your notes, if Bank of Hawaii believes [redacted] is responsible to deal with the unauthorized charges, I have been in touch with [redacted] every month since May to no availRepresentatives identify themselves as employees of Bank of Hawaii, not [redacted] They assure me that the matter will be taken care of, all charges will be dropped, I will receive a refund and derogatory reports on my credit report removedHowever, I continued to receive statements even though I closed my account in AprilSince I forwarded the complaint, I have received two additional statements so that harassment is continuingSince it's a Bank of Hawaii Hawaiian Air credit card, I feel Bank of Hawaii is ultimately responsible for the problemThis matter still has not been resolved and is ongoing so I'm requesting that you leave this case open until a resolution can be reached
Bank of Hawaii Loan Operations Department mailed a response letter dated April 3, 2015, to the client regarding her complaint
Copy of the response letter was provided via email to the Revdex.com
After three stops to the bank all three of us are now on the account (again) and have debit cards being mailed to usI have talked with the branch manager *** (sp?) and we discussed this and she apologizedAt the moment as a group we will be discussing switching banks
Bank of Hawaii’s Kealakekua Branch Manager called the client on October 20,2014 and informed the client of the following:
•Branch Manager explained that the branch does
not receive mail at the physical address, only
at their PO Box.
•Branch Manager informed the client that the
branch...
would waive the four $5.00 Service Fees
between July 2014 and October 2014.
•A Cashier’s Check for the fee reversals and
remaining account balance will be mailed to him.
•Branch Manager apologized for the situation and
the client was satisfied with the
explanation/resolution provided by the
Kealakekua Branch.
Bank of Hawaii is currently working with our internal departments to update the branch address for the Kealakekua Branch on the monthly statements and boh.com.
The client has already contacted Bank of Hawaii regarding this situation:
• On January 8, 2015, the client contacted Bank of Hawaii to voice her concern regarding this situation and the $10.00 fee for a Cashier’s Check. On January 9, 2015, both the ISB-Times [redacted] Branch Manager and In Store...
Branches Regional Manager called the client to discuss her concerns and apologize for the situation and the inconvenience encountered. The client appreciated the calls from Bank of Hawaii.
• On January 16, 2015, Bank of Hawaii received the client’s complaint regarding this same situation from the [redacted] The client originally submitted her complaint to the [redacted] on January 8, 2015, who then forwarded it to the [redacted] In response to the client’s complaint, Bank of Hawaii’s In Store Branches Regional Manager responded to the client via letter dated January 21, 2015. A copy of Bank of Hawaii’s response letter was forwarded to the [redacted] on January 26, 2015.
In response to the client’s complaint submitted to the Revdex.com on January 8, 2015 (ID #10374013), which Bank of Hawaii received on January 26, 2015, please refer to Bank of Hawaii’s response letter dated January 21, 2015 (copy to be provided to the Revdex.com via email). As the client’s concern has already been addressed and resolved, please consider this matter closed.
Bank of Hawaii’s Kailua Banking Center Service Manager contacted the client via email on March 17, 2015 and April 2, 2015 and provided information to close her brother’s Safe Deposit Box.
Bank of Hawaii’s Main Banking Center Manager contacted the client on April 3, 2015 and discussed the...
following:
• Client was informed that the two deposit accounts have been closed and proceeds from the accounts will be sent via Cashier’s Check directly to her.
• Main Banking Center Manager apologized for the delay in processing the close request. The request was received by the branch for action on February 17, 2015.
• Client was satisfied with the resolution provided by Main Banking Center and information provided by Kailua Banking Center.
NOT accept the response from the business.)
To date, Bank of Hawaii has not sent me a follow-up letter as I requested. They may have sent you a response, but I have yet to receive one from them. Reading your notes, if Bank of Hawaii believes [redacted] is responsible to deal with the unauthorized charges, I have been in touch with [redacted] every month since May to no avail. Representatives identify themselves as employees of Bank of Hawaii, not [redacted]. They assure me that the matter will be taken care of, all charges will be dropped, I will receive a refund and derogatory reports on my credit report removed. However, I continued to receive statements even though I closed my account in April. Since I forwarded the complaint, I have received two additional statements so that harassment is continuing. Since it's a Bank of Hawaii Hawaiian Air credit card, I feel Bank of Hawaii is ultimately responsible for the problem. This matter still has not been resolved and is ongoing so I'm requesting that you leave this case open until a resolution can be reached.
The complaint we received from the client regarding their Hawaiian Airlines MasterCard Credit Card account should be re-directed to [redacted] Bank Delaware. Bank of Hawaii-branded Hawaiian Airlines credit cards are issued and administered by [redacted] Card Services.
Bank of Hawaii ISB-[redacted] Branch Manager contacted the client on February 25, 2015 and communicated with the client through a series of emails of what her inquiry/request was and action steps Bank of Hawaii has taken to resolve her request. Details of discussion and resolution will be...
On January 2, 2015, the Client Relations manager contacted the client and discussed his complaint. A letter of apology for the service experience was mailed to the client on January 7, 2015.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Bank of Hawaii’s Online Banking manager contacted the customer on October 28, 2014 and discussed the following:
- Apologized for the inconvenience that he experienced and customer was appreciative of the call and attention to his concern.
- Discussed the importance of security and proper...
authentication.
- Provided a secondary option to change the password through the online banking page.
Bank of Hawaii continues to explore other options to properly identify customers by phone, that will support the security of personal and account information while maintaining satisfactory levels of service.
The client has already contacted Bank of Hawaii regarding this situation: • On January 8, 2015, the client contacted Bank of Hawaii to voice her concern regarding this situation and the $fee for a Cashier’s CheckOn January 9, 2015, both the ISB-Times [redacted] Branch Manager and In Store Branches Regional Manager called the client to discuss her concerns and apologize for the situation and the inconvenience encounteredThe client appreciated the calls from Bank of Hawaii • On January 16, 2015, Bank of Hawaii received the client’s complaint regarding this same situation from the [redacted] The client originally submitted her complaint to the [redacted] on January 8, 2015, who then forwarded it to the [redacted] In response to the client’s complaint, Bank of Hawaii’s In Store Branches Regional Manager responded to the client via letter dated January 21, A copy of Bank of Hawaii’s response letter was forwarded to the [redacted] on January 26, In response to the client’s complaint submitted to the Revdex.com on January 8, (ID #10374013), which Bank of Hawaii received on January 26, 2015, please refer to Bank of Hawaii’s response letter dated January 21, (copy to be provided to the Revdex.com via email)As the client’s concern has already been addressed and resolved, please consider this matter closed
Attached is a copy of Bank of Hawaii's response letter dated March 30, to the client regarding her complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
On January 2, 2015, the Client Relations manager contacted the client and discussed his complaintA letter of apology for the service experience was mailed to the client on January 7,
Bank of Hawaii’s Kailua Banking Center Service Manager contacted the client via email on March 17, and April 2, and provided information to close her brother’s Safe Deposit Box Bank of Hawaii’s Main Banking Center Manager contacted the client on April 3, and discussed the following: • Client was informed that the two deposit accounts have been closed and proceeds from the accounts will be sent via Cashier’s Check directly to her • Main Banking Center Manager apologized for the delay in processing the close requestThe request was received by the branch for action on February 17, • Client was satisfied with the resolution provided by Main Banking Center and information provided by Kailua Banking Center
Bank of Hawaii’s Online Banking manager contacted the customer on October 28, and discussed the following: - Apologized for the inconvenience that he experienced and customer was appreciative of the call and attention to his concern - Discussed the importance of security and proper authentication - Provided a secondary option to change the password through the online banking page Bank of Hawaii continues to explore other options to properly identify customers by phone, that will support the security of personal and account information while maintaining satisfactory levels of service
(The consumer indicated he/she DID NOT accept the response from the business.) To date, Bank of Hawaii has not sent me a follletter as I requestedThey may have sent you a response, but I have yet to receive one from themReading your notes, if Bank of Hawaii believes [redacted] is responsible to deal with the unauthorized charges, I have been in touch with [redacted] every month since May to no availRepresentatives identify themselves as employees of Bank of Hawaii, not [redacted] They assure me that the matter will be taken care of, all charges will be dropped, I will receive a refund and derogatory reports on my credit report removedHowever, I continued to receive statements even though I closed my account in AprilSince I forwarded the complaint, I have received two additional statements so that harassment is continuingSince it's a Bank of Hawaii Hawaiian Air credit card, I feel Bank of Hawaii is ultimately responsible for the problemThis matter still has not been resolved and is ongoing so I'm requesting that you leave this case open until a resolution can be reached
Bank of Hawaii Loan Operations Department mailed a response letter dated April 3, 2015, to the client regarding her complaint
Copy of the response letter was provided via email to the Revdex.com
After three stops to the bank all three of us are now on the account (again) and have debit cards being mailed to usI have talked with the branch manager *** (sp?) and we discussed this and she apologizedAt the moment as a group we will be discussing switching banks
Bank of Hawaii’s Kealakekua Branch Manager called the client on October 20,2014 and informed the client of the following:
•Branch Manager explained that the branch does
not receive mail at the physical address, only
at their PO Box.
•Branch Manager informed the client that the
branch...
would waive the four $5.00 Service Fees
between July 2014 and October 2014.
•A Cashier’s Check for the fee reversals and
remaining account balance will be mailed to him.
•Branch Manager apologized for the situation and
the client was satisfied with the
explanation/resolution provided by the
Kealakekua Branch.
Bank of Hawaii is currently working with our internal departments to update the branch address for the Kealakekua Branch on the monthly statements and boh.com.
The client has already contacted Bank of Hawaii regarding this situation:
• On January 8, 2015, the client contacted Bank of Hawaii to voice her concern regarding this situation and the $10.00 fee for a Cashier’s Check. On January 9, 2015, both the ISB-Times [redacted] Branch Manager and In Store...
Branches Regional Manager called the client to discuss her concerns and apologize for the situation and the inconvenience encountered. The client appreciated the calls from Bank of Hawaii.
• On January 16, 2015, Bank of Hawaii received the client’s complaint regarding this same situation from the [redacted] The client originally submitted her complaint to the [redacted] on January 8, 2015, who then forwarded it to the [redacted] In response to the client’s complaint, Bank of Hawaii’s In Store Branches Regional Manager responded to the client via letter dated January 21, 2015. A copy of Bank of Hawaii’s response letter was forwarded to the [redacted] on January 26, 2015.
In response to the client’s complaint submitted to the Revdex.com on January 8, 2015 (ID #10374013), which Bank of Hawaii received on January 26, 2015, please refer to Bank of Hawaii’s response letter dated January 21, 2015 (copy to be provided to the Revdex.com via email). As the client’s concern has already been addressed and resolved, please consider this matter closed.
Attached is a copy of Bank of Hawaii's response letter dated March 30, 2015 to the client regarding her complaint.
Bank of Hawaii’s Kailua Banking Center Service Manager contacted the client via email on March 17, 2015 and April 2, 2015 and provided information to close her brother’s Safe Deposit Box.
Bank of Hawaii’s Main Banking Center Manager contacted the client on April 3, 2015 and discussed the...
following:
• Client was informed that the two deposit accounts have been closed and proceeds from the accounts will be sent via Cashier’s Check directly to her.
• Main Banking Center Manager apologized for the delay in processing the close request. The request was received by the branch for action on February 17, 2015.
• Client was satisfied with the resolution provided by Main Banking Center and information provided by Kailua Banking Center.
(The consumer indicated he/she DID...
NOT accept the response from the business.)
To date, Bank of Hawaii has not sent me a follow-up letter as I requested. They may have sent you a response, but I have yet to receive one from them. Reading your notes, if Bank of Hawaii believes [redacted] is responsible to deal with the unauthorized charges, I have been in touch with [redacted] every month since May to no avail. Representatives identify themselves as employees of Bank of Hawaii, not [redacted]. They assure me that the matter will be taken care of, all charges will be dropped, I will receive a refund and derogatory reports on my credit report removed. However, I continued to receive statements even though I closed my account in April. Since I forwarded the complaint, I have received two additional statements so that harassment is continuing. Since it's a Bank of Hawaii Hawaiian Air credit card, I feel Bank of Hawaii is ultimately responsible for the problem. This matter still has not been resolved and is ongoing so I'm requesting that you leave this case open until a resolution can be reached.
The complaint we received from the client regarding their Hawaiian Airlines MasterCard Credit Card account should be re-directed to [redacted] Bank Delaware. Bank of Hawaii-branded Hawaiian Airlines credit cards are issued and administered by [redacted] Card Services.
Bank of Hawaii ISB-[redacted] Branch Manager contacted the client on February 25, 2015 and communicated with the client through a series of emails of what her inquiry/request was and action steps Bank of Hawaii has taken to resolve her request. Details of discussion and resolution will be...
forwarded to the Revdex.com via email.
On January 2, 2015, the Client Relations manager contacted the client and discussed his complaint. A letter of apology for the service experience was mailed to the client on January 7, 2015.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Bank of Hawaii’s Online Banking manager contacted the customer on October 28, 2014 and discussed the following:
- Apologized for the inconvenience that he experienced and customer was appreciative of the call and attention to his concern.
- Discussed the importance of security and proper...
authentication.
- Provided a secondary option to change the password through the online banking page.
Bank of Hawaii continues to explore other options to properly identify customers by phone, that will support the security of personal and account information while maintaining satisfactory levels of service.