Battery Monster

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience.After reviewing this complaint along with out notation history we do show that our customer was refunded the full purchase price of the order today No further refund is due this customer at this time.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and thank him for you for ordering with us here at the FactoryOutletStore We apologize for the inconvenience that this has caused youUnfortunately, the item purchased went on a Temporary Backorder due to the popularity of the item and we sincerely apologize that the item was not available The Backorder on the item has since been extended – regrettably, we were not able to fill your order No funds were taken from your Mastercard and the order is now closedPlease feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.Customer Relations Department

To Whom This May Concern,We regret that you are not happy with the purchase made with us and do show that your order is being processed for a full refund without the need of a return After reviewing this case notes we are expediting the refund to the customer today.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: it is very rude that they closed my order without give any email or any communication until I complaint to Revdex.comthey hold my payment three weeks, now they cancel.what a customer servicepeople should know what their doing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To Whom This May Concern,Thank you for your purchase with us here at the [redacted] We sincerely apologize for the inconvenience that this caused you and fullyappreciate this comment the item ordered was a replacement - replacement for the original We understand your frustration and will refund the price of purchase immediately Please discard of the items as they are not needed for returnIf there is anything we can do for you or you would like to speak with us directly, please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

Replacement battery was delivered on - [redacted] Tracking # [redacted] - [redacted] Your item was delivered in or at the mailbox at 4:pm on August **, in SAN FRANCISCO, CA ***.As a courtesy we will issue a full refund to your account today and our customer can keep the battery.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

I bought a replacement battery for my Nexus cell phone from BatteryMonster.comThe advertised item says “Brand New” and the picture shows an OEM (LG) batteryWhen I received the battery, obviously it is not a new oneIt is wrapped in foil with wrinklesThe edge is opened up with dusts all over the sticky part of the foil (I took pictures)I have to pay $to ship it back to returnI was charged with another $for “re-stocking fee and shipping cost” when they did the refundIt’s a waste of my time and my money

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.We here at BatteryMonster.com pride ourselves in Excellent Customer Service as a courtesy we have refunded the full purchase price of the order with
*** Transaction ID ***If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

I bought a battery for my cordless phoneI have had it for weekIt will not hold a chargeIt was fully charged then used for minutes and shut offPiece of junk!

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we show that our customer purchased this item via our online
shopping card on 1/**/and we have not heard back from this customer regarding any issues they faced with the item We also show that the item customer selected via our online shopping cart was successfully shipped to our customer As a courtesy we will refund our customer today Customer may discard the item If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ordered Samsung smart phone battery on June **, and received confirmation of order same evening Said in order - with all information correct - "shipping was - business days."
Now on July 8th, no battery and I call to find status Automated system did not "find" my order I called back trying to talk to a personFinally reached "Bruce" - who checked on the status of my order Found my order number and said the battery was "back ordered"And that they sent and email to my on June *** None was receivedWhen I asked him to confirm it was sent, after waiting a while he said it was sent Then he gave me the email address it was sent to and it was an incorrect address Not matching what showed on my order confirmation email in either the shipping or the billing email confirmation
I told them no email was sent to me and I asked to speak with a manager Bruce told me "he is out to lunch" He asked me if I want to keep the order or cancel it? I asked when would the battery arrive He said in 7-business daysI asked is that to me or to your location He said, that was when they expected to receive it So I asked to confirm, then it would be 7-business days before they receive it and then 2-business days before I would receive it So it could take weeks more before I receive it making over a month to receive an order He said that was correct I asked for the corporate office number so I could talk with a manager and he said he didn't have that number available He said he could have a manager call me back I asked him if he had my number - he confirmed he did never received a call cancelled the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
it is very rude that they closed my order without give any email or any communication until I complaint to Revdex.comthey hold my payment three weeks, now they cancelwhat a customer servicepeople should know what their doing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please do not buy from battery monster!
I purchased cordless phone batteries that were sent out and did not work I then received new batteries that were mediocre and I purchased a two year warranty at that time. I called before my 2 year warranty was up and my claim was denied because they said it went back to the original effective date I called battery monster and I was told by two people including a supervisor that I had two years from the purchase date of the warranty but the company that offers the warranty says that it is from the original date of the bad batteries that were sent out, and Battery monster will not send new batteries even though they told me I have two years from my purchase date of the warranty. Robert the manager told me that I still had my warranty but they will not send out new batteries there customer service is rude unethical and does not do anything when you call in.

I ordered a replacement battery for my LG Revere cell phone about 2 1/2 months ago. I tried using it about a month ago and it would not hold a charge. I tried charging it 3 times for 12 hours and it would not hold a charge. I called on 6-11-18 at 8:53 a.m. PST and told the customer rep. the whole story. He said it was over 30 days and since I didn't have an extended warranty, there was nothing he could do. But I could buy a new battery. This battery is defective. I put my old battery in the phone and it charges perfectly after 4 hours.
Robert Castro, Order No. BM8357178E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
Please issue a full refund to my account as promised. Thank you,Julie Bartman

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

it is very rude that they closed my order without give any email or any communication until I complaint to Revdex.com. they hold my payment three weeks, now they cancel.what a customer service. people should know what their doing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,Thank you for your purchase with us here at the [redacted]We sincerely apologize for the inconvenience that this caused you and fullyappreciate this comment .. the item ordered was a replacement - replacement for the original.   We understand...

your frustration and will refund the price of purchase immediately.  Please discard of the items as they are not needed for return. If there is anything we can do for you or you would like to speak with us directly, please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed.