Baxter Gardens

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I'm not quite sure if this is Baxter's attempt to try and recant their accusations that we and our contractor caused the issues after we sent over the email threads exposing the truth, or if they just want to make this go away without having another firm finish the contracted work Either way, in an effort to help further this process, we will agree to let Baxter have one more attempt to deliver what they were already paid to deliver However, some conditions must be spelled out here in the record First and foremost, since we've seen Baxter Garden's operates without any level of integrity, all correspondence must be via email so we have the 'paper' trail to fall back on Any in person meeting must be followed up with a clear task list and firm deliverable dates for each task, drafted by Baxter Gardens For the work, they must: 1) provide what we already asked them to provide which was an inventory validating what was paid for is there and living at an appropriate level of health; 2) correct all the gaps identified in the first step; 3) correct the irrigation coverage between the sidewalk and the street so that the grass does not die behind the tree; 5) validate and, if necessary, correct the incorrect sod that was installed; 6) fertilize the existing grass or replace to bring back to the appropriate level of health from the improper irrigation (excluding a foot strip along the driveway as this was damaged in construction); 7) properly place the landscaping wiring in the ground and not just under mulch; and 8) supervise their own work with follow up confirmation that the work was indeed completedWith respect to their ask regarding libel, they probably should read the definition of libel We have provided to the Revdex.com pages of background providing proof of the situation This is not libel If this gets rectified, we'll consider adding an update Sincerely, [redacted]

The invoice for siding damage had never been received in my office prior to the letter sent on 11/28/ Upon receipt, I mailed payment for invoice [redacted] on 12/4/as check #*** I called [redacted] this morning to confirm they knew payment had been sent They will email me a paid receipt when the check is received and I will forward you a copy If you have any further questions or concerns, please email me at ***@BaxterGardens.com as I am the best contact for Baxter Gardens Thanks

We were contracted by the client to redo his existing landscaping in October of 2015.? The client had his own design plan, which he insisted on using.? Our salesman advised the client that the plan was a poor design which over-planted the space and did not fit the scale of the house.? The client still insisted on using his design.? During the installation the client changed his mind on materials and design layout multiple times, which Baxter Gardens accommodated and absorbed at no charge to the client.? Because the design layout had been changed, it was necessary to change the positioning of the lighting and irrigation installation, which once again was not included in the original bid and was absorbed at a loss.? We agreed to his requested changes and made corrections as we saw fit In regards to our timeliness on the job site, we assigned one of our most trusted crew leaders who has been with the company for over twenty years as the foreman for the job.? He arrived at the job site each morning as promised and completed all the work in a professional and timely manner, despite the changes and additions made by the client.? Any concerns the client may have had were never voiced to Baxter Gardens After the planting was completed, Baxter Gardens invoiced the client for the remaining balance on 1/12/16, totaling $for the job.? The client once again asked to meet for a walk through before submitting final payment.? The client said he was happy with the work, made final payment on 2/9/and contracted Baxter Gardens to do additional plantings.? These plantings were then completed in early June and billed on 6/21/for $3162.80.? Once again, the client requested a final walk through before submitting payment While walking through the final installation with the client, we noted that the client had his irrigation system shut off due to construction at the home.? We advised him that the new plantings required biweekly watering at a bare minimum and that shutting off the system would kill the plants as well as void his warranty.? The client assured us that he would water and fertilize the new plantings as required.? At that time, he said he was thoroughly happy with the job and would pay his balance, which was paid on 7/7/16.? Since we were going into the heat of the summer as well as having concerns over sufficient watering, we suggested that we meet in the fall and replant any replacement plants once the temperatures cooled off.? We informed the client that we would honor the warranty in full, even though his irrigation had been shut off, but that a waiting for a fall planting time would allow for the best success for the new plants as they wouldn’t require as much watering.? In September, long before the temperatures had a chance to cool off, we received an email from the client claiming that he was done working with Baxter Gardens and he would not be allowing us to do any replacement planting in the fall as we had agreed upon.? Once again, we called the client and tried to set up a walk through to inventory any replacement material as we had agreed upon.? However, client refused to meet, yet insisted we send him an inventory of the installed and replacement material.? We then did our own walk through, noting any problems, and made any replacements and repairs we saw fit.? This included replacing four dead shrubs, replacing a discolored stone in the walkway that client said he didn’t like, moving perennials since client didn’t like their original location, raising the irrigation valve box which was not a problem but client expressed concern about its height, and repairing a four square foot section of sod in the front lawn.? At that time, we did not have one of the one gallon perennials in stock and informed the client that we would extend the warranty until they arrived in the spring or, if he would like, we would refund him the $plus $in installation, which is above and beyond the warranty offered by our company.? Upon completion of the replacements, we once again offered to meet with the client to make sure there were no other problems, but he refused.? He then told us not to refund him anything, that he did not want to meet to finalize any replacements or repairs, and that he was going to distribute “a small booklet of emails and notes” about the installation to all of his neighbors and submit a complaint to the Revdex.com so “it’s documented for others to see” At this point, we feel as if we have offered ample opportunity for client to meet with us to discuss concerns and have been denied.? We have visited the site on our own, inventoried any replacements, completed any repairs, offered a refund on anything we are unable to complete, and have not been able to please client.? He refuses to communicate with us in any form other than email.? We are more than willing to meet with client at any time to walk through his yard and discuss any repairs and replacements, but would request a member of the Revdex.com be present as an unaffiliated third party.? We feel we have honored our warranty in full for all repairs and replacements we can find and client refuses to meet in person to point out what he wants changed.?

We were contracted by the client to redo his existing landscaping in October of The client had his own design plan, which he insisted on using Our salesman advised the client that the plan was a poor design which over-planted the space and did not fit the scale of the house The client still insisted on using his design During the installation the client changed his mind on materials and design layout multiple times, which Baxter Gardens accommodated and absorbed at no charge to the client Because the design layout had been changed, it was necessary to change the positioning of the lighting and irrigation installation, which once again was not included in the original bid and was absorbed at a loss We agreed to his requested changes and made corrections as we saw fitIn regards to our timeliness on the job site, we assigned one of our most trusted crew leaders who has been with the company for over twenty years as the foreman for the job He arrived at the job site each morning as promised and completed all the work in a professional and timely manner, despite the changes and additions made by the client Any concerns the client may have had were never voiced to Baxter GardensAfter the planting was completed, Baxter Gardens invoiced the client for the remaining balance on 1/12/16, totaling $for the job The client once again asked to meet for a walk through before submitting final payment The client said he was happy with the work, made final payment on 2/9/and contracted Baxter Gardens to do additional plantings These plantings were then completed in early June and billed on 6/21/for $ Once again, the client requested a final walk through before submitting paymentWhile walking through the final installation with the client, we noted that the client had his irrigation system shut off due to construction at the home We advised him that the new plantings required biweekly watering at a bare minimum and that shutting off the system would kill the plants as well as void his warranty The client assured us that he would water and fertilize the new plantings as required At that time, he said he was thoroughly happy with the job and would pay his balance, which was paid on 7/7/ Since we were going into the heat of the summer as well as having concerns over sufficient watering, we suggested that we meet in the fall and replant any replacement plants once the temperatures cooled off We informed the client that we would honor the warranty in full, even though his irrigation had been shut off, but that a waiting for a fall planting time would allow for the best success for the new plants as they wouldn’t require as much watering In September, long before the temperatures had a chance to cool off, we received an email from the client claiming that he was done working with Baxter Gardens and he would not be allowing us to do any replacement planting in the fall as we had agreed upon Once again, we called the client and tried to set up a walk through to inventory any replacement material as we had agreed upon However, client refused to meet, yet insisted we send him an inventory of the installed and replacement material We then did our own walk through, noting any problems, and made any replacements and repairs we saw fit This included replacing four dead shrubs, replacing a discolored stone in the walkway that client said he didn’t like, moving perennials since client didn’t like their original location, raising the irrigation valve box which was not a problem but client expressed concern about its height, and repairing a four square foot section of sod in the front lawn At that time, we did not have one of the one gallon perennials in stock and informed the client that we would extend the warranty until they arrived in the spring or, if he would like, we would refund him the $plus $in installation, which is above and beyond the warranty offered by our company Upon completion of the replacements, we once again offered to meet with the client to make sure there were no other problems, but he refused He then told us not to refund him anything, that he did not want to meet to finalize any replacements or repairs, and that he was going to distribute “a small booklet of emails and notes” about the installation to all of his neighbors and submit a complaint to the Revdex.com so “it’s documented for others to see”At this point, we feel as if we have offered ample opportunity for client to meet with us to discuss concerns and have been denied We have visited the site on our own, inventoried any replacements, completed any repairs, offered a refund on anything we are unable to complete, and have not been able to please client He refuses to communicate with us in any form other than email We are more than willing to meet with client at any time to walk through his yard and discuss any repairs and replacements, but would request a member of the Revdex.com be present as an unaffiliated third party We feel we have honored our warranty in full for all repairs and replacements we can find and client refuses to meet in person to point out what he wants changed

Revdex.com: I'm not quite sure if this is Baxter's attempt to try and recant their accusations that we and our contractor caused the issues after we sent over the email threads exposing the truth, or if they just want to make this go away without having another firm finish the contracted work.? Either way, in an effort to help further this process, we will agree to let Baxter have one more attempt to deliver what they were already paid to deliver.? However, some conditions must be spelled out here in the record.? First and foremost, since we've seen Baxter Garden's operates without any level of integrity, all correspondence must be via email so we have the 'paper' trail to fall back on.? Any in person meeting must be followed up with a clear task list and firm deliverable dates for each task, drafted by Baxter Gardens.? For the work, they must:? 1) provide what we already asked them to provide which was an inventory validating what was paid for is there and living at an appropriate level of health; 2) correct all the gaps identified in the first step; 3) correct the irrigation coverage between the sidewalk and the street so that the grass does not die behind the tree; 5) validate and, if necessary, correct the incorrect sod that was installed; 6) fertilize the existing grass or replace to bring back to the appropriate level of health from the improper irrigation (excluding a foot strip along the driveway as this was damaged in construction); 7) properly place the landscaping wiring in the ground and not just under mulch; and 8) supervise their own work with follow up confirmation that the work was indeed completed.? With respect to their ask regarding libel, they probably should read the definition of libel.? We have provided to the Revdex.com pages of background providing proof of the situation.? This is not libel.? If this gets rectified, we'll consider adding an update.? Sincerely, [redacted]

We were contracted by the client to redo his existing landscaping in October of 2015. The client had his own design plan, which he insisted on using. Our salesman advised the client that the plan was a poor design which over-planted the space and did not fit the scale of the house.
The client still insisted on using his design. During the installation the client changed his mind on materials and design layout multiple times, which Baxter Gardens accommodated and absorbed at no charge to the client. Because the design layout had been changed, it was necessary to change the positioning of the lighting and irrigation installation, which once again was not included in the original bid and was absorbed at a loss. We agreed to his requested changes and made corrections as we saw fit In regards to our timeliness on the job site, we assigned one of our most trusted crew leaders who has been with the company for over twenty years as the foreman for the job. He arrived at the job site each morning as promised and completed all the work in a professional and timely manner, despite the changes and additions made by the client. Any concerns the client may have had were never voiced to Baxter Gardens After the planting was completed, Baxter Gardens invoiced the client for the remaining balance on 1/12/16, totaling $for the job. The client once again asked to meet for a walk through before submitting final payment. The client said he was happy with the work, made final payment on 2/9/and contracted Baxter Gardens to do additional plantings. These plantings were then completed in early June and billed on 6/21/for $3162.80. Once again, the client requested a final walk through before submitting payment While walking through the final installation with the client, we noted that the client had his irrigation system shut off due to construction at the home. We advised him that the new plantings required biweekly watering at a bare minimum and that shutting off the system would kill the plants as well as void his warranty. The client assured us that he would water and fertilize the new plantings as required. At that time, he said he was thoroughly happy with the job and would pay his balance, which was paid on 7/7/16. Since we were going into the heat of the summer as well as having concerns over sufficient watering, we suggested that we meet in the fall and replant any replacement plants once the temperatures cooled off. We informed the client that we would honor the warranty in full, even though his irrigation had been shut off, but that a waiting for a fall planting time would allow for the best success for the new plants as they wouldn’t require as much watering. In September, long before the temperatures had a chance to cool off, we received an email from the client claiming that he was done working with Baxter Gardens and he would not be allowing us to do any replacement planting in the fall as we had agreed upon. Once again, we called the client and tried to set up a walk through to inventory any replacement material as we had agreed upon. However, client refused to meet, yet insisted we send him an inventory of the installed and replacement material. We then did our own walk through, noting any problems, and made any replacements and repairs we saw fit. This included replacing four dead shrubs, replacing a discolored stone in the walkway that client said he didn’t like, moving perennials since client didn’t like their original location, raising the irrigation valve box which was not a problem but client expressed concern about its height, and repairing a four square foot section of sod in the front lawn. At that time, we did not have one of the one gallon perennials in stock and informed the client that we would extend the warranty until they arrived in the spring or, if he would like, we would refund him the $plus $in installation, which is above and beyond the warranty offered by our company. Upon completion of the replacements, we once again offered to meet with the client to make sure there were no other problems, but he refused. He then told us not to refund him anything, that he did not want to meet to finalize any replacements or repairs, and that he was going to distribute “a small booklet of emails and notes” about the installation to all of his neighbors and submit a complaint to the Revdex.com so “it’s documented for others to see” At this point, we feel as if we have offered ample opportunity for client to meet with us to discuss concerns and have been denied. We have visited the site on our own, inventoried any replacements, completed any repairs, offered a refund on anything we are unable to complete, and have not been able to please client. He refuses to communicate with us in any form other than email. We are more than willing to meet with client at any time to walk through his yard and discuss any repairs and replacements, but would request a member of the Revdex.com be present as an unaffiliated third party. We feel we have honored our warranty in full for all repairs and replacements we can find and client refuses to meet in person to point out what he wants changed.

Revdex.com:
I'm not quite sure if this is Baxter's attempt to try and recant their accusations that we and our contractor caused the issues after we sent over the email threads exposing the truth, or if they just want to make this go away without having another firm finish the contracted work.? Either way, in an effort to help further this process, we will agree to let Baxter have one more attempt to deliver what they were already paid to deliver.? However, some conditions must be spelled out here in the record.? First and foremost, since we've seen Baxter Garden's operates without any level of integrity, all correspondence must be via email so we have the 'paper' trail to fall back on.? Any in person meeting must be followed up with a clear task list and firm deliverable dates for each task, drafted by Baxter Gardens.? For the work, they must:? 1) provide what we already asked them to provide which was an inventory validating what was paid for is there and living at an appropriate level of health; 2) correct all the gaps identified in the first step; 3) correct the irrigation coverage between the sidewalk and the street so that the grass does not die behind the tree; 5) validate and, if necessary, correct the incorrect sod that was installed; 6) fertilize the existing grass or replace to bring back to the appropriate level of health from the improper irrigation (excluding a foot strip along the driveway as this was damaged in construction); 7) properly place the landscaping wiring in the ground and not just under mulch; and 8) supervise their own work with follow up confirmation that the work was indeed completed.? With respect to their ask regarding libel, they probably should read the definition of libel.? We have provided to the Revdex.com pages of background providing proof of the situation.? This is not libel.? If this gets rectified, we'll consider adding an update.?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

The invoice for siding damage had never been received in my office prior to the letter sent on 11/28/17.? Upon receipt, I mailed payment for invoice [redacted] on 12/4/as check #[redacted].? I called [redacted] this morning to confirm they knew payment had been sent.? They will
email me a paid receipt when the check is received and I will forward you a copy.? If you have any further questions or concerns, please email me at [redacted]@BaxterGardens.com as I am the best contact for Baxter Gardens.? Thanks

We were contracted by the client to redo his existing landscaping in October of 2015.  The client had his own design plan, which he insisted on using.  Our salesman advised the client that the plan was a poor design which over-planted the space and did not fit...

the scale of the house.  The client still insisted on using his design.  During the installation the client changed his mind on materials and design layout multiple times, which Baxter Gardens accommodated and absorbed at no charge to the client.  Because the design layout had been changed, it was necessary to change the positioning of the lighting and irrigation installation, which once again was not included in the original bid and was absorbed at a loss.  We agreed to his requested changes and made corrections as we saw fit. In regards to our timeliness on the job site, we assigned one of our most trusted crew leaders who has been with the company for over twenty years as the foreman for the job.  He arrived at the job site each morning as promised and completed all the work in a professional and timely manner, despite the changes and additions made by the client.  Any concerns the client may have had were never voiced to Baxter Gardens. After the planting was completed, Baxter Gardens invoiced the client for the remaining balance on 1/12/16, totaling $16019.89 for the job.  The client once again asked to meet for a walk through before submitting final payment.  The client said he was happy with the work, made final payment on 2/9/16 and contracted Baxter Gardens to do additional plantings.  These plantings were then completed in early June and billed on 6/21/16 for $3162.80.  Once again, the client requested a final walk through before submitting payment. While walking through the final installation with the client, we noted that the client had his irrigation system shut off due to construction at the home.  We advised him that the new plantings required biweekly watering at a bare minimum and that shutting off the system would kill the plants as well as void his warranty.  The client assured us that he would water and fertilize the new plantings as required.  At that time, he said he was thoroughly happy with the job and would pay his balance, which was paid on 7/7/16.  Since we were going into the heat of the summer as well as having concerns over sufficient watering, we suggested that we meet in the fall and replant any replacement plants once the temperatures cooled off.  We informed the client that we would honor the warranty in full, even though his irrigation had been shut off, but that a waiting for a fall planting time would allow for the best success for the new plants as they wouldn’t require as much watering.  In September, long before the temperatures had a chance to cool off, we received an email from the client claiming that he was done working with Baxter Gardens and he would not be allowing us to do any replacement planting in the fall as we had agreed upon.  Once again, we called the client and tried to set up a walk through to inventory any replacement material as we had agreed upon.  However, client refused to meet, yet insisted we send him an inventory of the installed and replacement material.  We then did our own walk through, noting any problems, and made any replacements and repairs we saw fit.  This included replacing four dead shrubs, replacing a discolored stone in the walkway that client said he didn’t like, moving perennials since client didn’t like their original location, raising the irrigation valve box which was not a problem but client expressed concern about its height, and repairing a four square foot section of sod in the front lawn.  At that time, we did not have one of the one gallon perennials in stock and informed the client that we would extend the warranty until they arrived in the spring or, if he would like, we would refund him the $12.00 plus $6.00 in installation, which is above and beyond the warranty offered by our company.  Upon completion of the replacements, we once again offered to meet with the client to make sure there were no other problems, but he refused.  He then told us not to refund him anything, that he did not want to meet to finalize any replacements or repairs, and that he was going to distribute “a small booklet of emails and notes” about the installation to all of his neighbors and submit a complaint to the Revdex.com so “it’s documented for others to see”. At this point, we feel as if we have offered ample opportunity for client to meet with us to discuss concerns and have been denied.  We have visited the site on our own, inventoried any replacements, completed any repairs, offered a refund on anything we are unable to complete, and have not been able to please client.  He refuses to communicate with us in any form other than email.  We are more than willing to meet with client at any time to walk through his yard and discuss any repairs and replacements, but would request a member of the Revdex.com be present as an unaffiliated third party.  We feel we have honored our warranty in full for all repairs and replacements we can find and client refuses to meet in person to point out what he wants changed.

The invoice for siding damage had never been received in my office prior to the letter sent on 11/28/17.  Upon receipt, I mailed payment for invoice [redacted] [redacted] on 12/4/17 as check #[redacted].  I called [redacted] this morning to confirm they knew payment had been sent.  They will...

email me a paid receipt when the check is received and I will forward you a copy.  If you have any further questions or concerns, please email me at [redacted]@BaxterGardens.com as I am the best contact for Baxter Gardens.  Thanks.

Revdex.com:
I'm not quite sure if this is Baxter's attempt to try and recant their accusations that we and our contractor caused the issues after we sent over the email threads exposing the truth, or if they just want to make this go away without having another firm finish the contracted work.  Either way, in an effort to help further this process, we will agree to let Baxter have one more attempt to deliver what they were already paid to deliver.  However, some conditions must be spelled out here in the record.  First and foremost, since we've seen Baxter Garden's operates without any level of integrity, all correspondence must be via email so we have the 'paper' trail to fall back on.  Any in person meeting must be followed up with a clear task list and firm deliverable dates for each task, drafted by Baxter Gardens.  For the work, they must:  1) provide what we already asked them to provide which was an inventory validating what was paid for is there and living at an appropriate level of health; 2) correct all the gaps identified in the first step; 3) correct the irrigation coverage between the sidewalk and the street so that the grass does not die behind the tree; 5) validate and, if necessary, correct the incorrect sod that was installed; 6) fertilize the existing grass or replace to bring back to the appropriate level of health from the improper irrigation (excluding a 3 foot strip along the driveway as this was damaged in construction); 7) properly place the landscaping wiring in the ground and not just under mulch; and 8) supervise their own work with follow up confirmation that the work was indeed completed. With respect to their ask regarding libel, they probably should read the definition of libel.  We have provided to the Revdex.com 165 pages of background providing proof of the situation.  This is not libel.  If this gets rectified, we'll consider adding an update. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We were contracted by the client to redo his existing landscaping in October of 2015.  The client had his own design plan, which he insisted on using.  Our salesman advised the client that the plan was a poor design which over-planted the space and did not fit the scale of the house. ...

The client still insisted on using his design.  During the installation the client changed his mind on materials and design layout multiple times, which Baxter Gardens accommodated and absorbed at no charge to the client.  Because the design layout had been changed, it was necessary to change the positioning of the lighting and irrigation installation, which once again was not included in the original bid and was absorbed at a loss.  We agreed to his requested changes and made corrections as we saw fit. In regards to our timeliness on the job site, we assigned one of our most trusted crew leaders who has been with the company for over twenty years as the foreman for the job.  He arrived at the job site each morning as promised and completed all the work in a professional and timely manner, despite the changes and additions made by the client.  Any concerns the client may have had were never voiced to Baxter Gardens. After the planting was completed, Baxter Gardens invoiced the client for the remaining balance on 1/12/16, totaling $16019.89 for the job.  The client once again asked to meet for a walk through before submitting final payment.  The client said he was happy with the work, made final payment on 2/9/16 and contracted Baxter Gardens to do additional plantings.  These plantings were then completed in early June and billed on 6/21/16 for $3162.80.  Once again, the client requested a final walk through before submitting payment. While walking through the final installation with the client, we noted that the client had his irrigation system shut off due to construction at the home.  We advised him that the new plantings required biweekly watering at a bare minimum and that shutting off the system would kill the plants as well as void his warranty.  The client assured us that he would water and fertilize the new plantings as required.  At that time, he said he was thoroughly happy with the job and would pay his balance, which was paid on 7/7/16.  Since we were going into the heat of the summer as well as having concerns over sufficient watering, we suggested that we meet in the fall and replant any replacement plants once the temperatures cooled off.  We informed the client that we would honor the warranty in full, even though his irrigation had been shut off, but that a waiting for a fall planting time would allow for the best success for the new plants as they wouldn’t require as much watering.  In September, long before the temperatures had a chance to cool off, we received an email from the client claiming that he was done working with Baxter Gardens and he would not be allowing us to do any replacement planting in the fall as we had agreed upon.  Once again, we called the client and tried to set up a walk through to inventory any replacement material as we had agreed upon.  However, client refused to meet, yet insisted we send him an inventory of the installed and replacement material.  We then did our own walk through, noting any problems, and made any replacements and repairs we saw fit.  This included replacing four dead shrubs, replacing a discolored stone in the walkway that client said he didn’t like, moving perennials since client didn’t like their original location, raising the irrigation valve box which was not a problem but client expressed concern about its height, and repairing a four square foot section of sod in the front lawn.  At that time, we did not have one of the one gallon perennials in stock and informed the client that we would extend the warranty until they arrived in the spring or, if he would like, we would refund him the $12.00 plus $6.00 in installation, which is above and beyond the warranty offered by our company.  Upon completion of the replacements, we once again offered to meet with the client to make sure there were no other problems, but he refused.  He then told us not to refund him anything, that he did not want to meet to finalize any replacements or repairs, and that he was going to distribute “a small booklet of emails and notes” about the installation to all of his neighbors and submit a complaint to the Revdex.com so “it’s documented for others to see”. At this point, we feel as if we have offered ample opportunity for client to meet with us to discuss concerns and have been denied.  We have visited the site on our own, inventoried any replacements, completed any repairs, offered a refund on anything we are unable to complete, and have not been able to please client.  He refuses to communicate with us in any form other than email.  We are more than willing to meet with client at any time to walk through his yard and discuss any repairs and replacements, but would request a member of the Revdex.com be present as an unaffiliated third party.  We feel we have honored our warranty in full for all repairs and replacements we can find and client refuses to meet in person to point out what he wants changed.