Write a review Sign In

Beaver County Times

NEWSPAPERS

If you had an experience with this company please share with it by adding a review
Start page > NEWSPAPERS > Beaver County Times
Add Review

Beaver County Times Reviews (5)

Satisfaction rating: 
User Diana Lynn Bartolomeo time 18.06.2017

The paper carrier throws the paper in the yard year round. If they want tips they could at least put it on the top doorstep


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1302079 time 06.05.2016

Review: My newspaper subscription was due up for renewal early this fall. I did not send back the renewal forms as I did not want to renew due to lack of receiving my paper. This would normally cancel your subscription with any surface since you do not send in any more money. I called 3 times throughout the year to report non received papers and also informed them via their link online. According to the Times, I did not file any complaints as they have any recorded. After not receiving any resolution regarding the non delivered papers, I decided not to renew. I have now received a bill for $33.35 because I did not reply to the renewal form. If I did not reply to the form with payment, that would mean I am not renewing. The Times will keep running your subscription without your permission to do so and then they charge you for papers you did not sign up to receive. This is very misleading to the consumer and seems like a ploy to receive more money from those that unsubscribe since the newspaper business is in danger. After speaking with *****, who did not display customer service politely (please hear the recording if needed) and ******** ******* who then told me I owe another $25.50 for the carrier of which I have NOT received any written documentation regarding this amount. It seems they just keep adding on more and more for you to pay when you cancel your paper. These charges are not made aware to the consumer until the time of billing.Desired Settlement: I would like the $33.35 and the $25.50 dropped as I did not renew my subscription and did not approve the delivery of the papers. The subscription should be terminated if no renewal form is submitted. Assumptions should not be made if no renewal form is submitted. ******* does not keep your cable going if you don't pay your bill. As they shouldn't. So why should the Times be allowed to assume delivery is approved without receiving payment and renewal from the customer?

Business
Response:
To whom it may concern:All pay by mail customers are sent 2 invoices, one two weeks prior to expiration, and one on the expiration date. Ourpolicy is as such to give customers a grace period beyond due date to remit payment, On each of those invoices there isa notice to customers that “For your convenience, subscriptions are automatically renewed unless our office is notifiedotherwise. If your pay by payment is not received within 15 days after the due date, your subscriptions will receive 30days grace before changing to carrier collect.”In this case we have informed the customer that we have forgiven any balances and apologized for the confusion.In response to recording complaints we have a computer system that tracks complaints and creates a monthly report.We will investigate to correct any problems that may be present in the way complaints are handled.Beaver County


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1302090 time 04.05.2016

Review: We are having issues receiving our daily news papers. We did not receive on daily paper on Thursday, June 19th. Called the Beaver Times at 2:30 pm, was told that there was nothing that they could do to get our paper to us, the only thing was to give us a credit for the day. Told the Times about the papers also being delivered wet from the rain and was told they would e-mail the carrier to let them know. Now this is the next day and we again did not receive a paper. called the Times at 1:10pm. and again was told there is nothing they could do to get us a paper. Was told that they would contact the carrier. ad we would receive another day of credit. I told them that someone from the Times needed to figure out how we would get our papers and was told that they could not do anything to get a paper delivered. This has been a continued problem with the paper service in our area for the last 15 years, if there was another paper to be delivered, we would stop this paper all together, the service is lousy. When we call and complain, they act like they do not care as to the kind of service that these paper carriers are giving. If they can't do the job the right way then the Times needs to find better who do care to do the job the best that they can. I don't want to drop the paper, but if this continues any longer we will do just that.Desired Settlement: New paper carrier in our neighbor hood that will do the job the right way, deliver the papers that they are paid to do. We do not want to have to keep calling and complaining, this keeps happening over and over more that it should. We just want the service that we are paying for.

Business
Response:
In response to the complaint, the regular
independent contractor was away and she subcontracted someone to deliver her
route for a brief time.  Once the route
manager was informed there was a problem, he investigated and discovered the substitute
was leaving paper next door.  The manager
contacted the substitute and corrected problem. 
I myself tried to contact the customer today to follow up that problem
has been corrected, but had to leave a message. 
We do offer re-delivery to subscribers provided they report missing paper
by 10:00 am. 
        


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1302088 time 28.04.2016

Review: I live in the Clinton Beaver County side, and i can't get the Beaver County/Allegheny County Times Newspaper. I subscribed to the newspaper when I first moved to this address 2 years ago, and they told me the driver would not deliver it to me. I paid, and they refunded my money. I had a Times member call me a few months ago to get me to subscribe. I told them the driver would not bring it to me, and they explained the driver had no choice, and I would get it delivered. I did begin to get the paper, for a few weeks, and meantime I pre-paid for 52 weeks plus tip. I didn't get my paper yesterday, and when I called, they told me the driver would not deliver any longer and i will get a refund. This is crazy! I want reimbursed the tip as well.. I am so upset. The entire time this driver derived my paper, it was thrown on the ground. I went to my old house and took my old paper box and placed it at my new house, and lo and behold, the paper was continued to be delivered onto the ground. I want a complete refund of the entire amount I paid. the following is proof of the 2 times I order the paper, paid and was told I can't get it.Desired Settlement: I want my paper as I am a paid subscriber. Without fear of being canceled.

Business
Response:
Unfortunately there are some roads in more rural areas we do not service due to distance or condition of road. Crooks
School Road is one of those roads. The customer was contacted by the telemarketing firm we contract to sell our
product. Potential customers in those areas should not be in our database of numbers provided to telemarketing firm. In
this case this number was not omitted. We have refunded customer the full amount she paid our newspaper and have
placed her number on our do not call list.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer1302092 time 24.04.2016

Review: I subscribed to the Beaver County Times 2 and a half weeks ago and have only received the paper one time. I have filed 2 complaints via their online complaint system and emailed their customer service representative and still have not heard from them or received a paper.Desired Settlement: To receive my paper.

Business
Response:
Mr. Baker,
I am responding to ID ******* in which a Mr. ********** made a complaint against the
Beaver County Times for non- delivery of his newspaper and no contact regarding issue.
The steps we have taken were to contact the carrier responsible for delivering his paper to
be sure it is being delivered. We also had a Beaver County Times employees physically
verify delivery is now occurring.
In addition I made a phone call to Mr. ********* on Tuesday, November 19, 2013 at the
daytime number provided and left a message asking for a return call. I also offered to
install a delivery tube at no cost, which is normally a $9.00 charge.
I hope this issue is now resolved and Mr. ********* is satisfied with our service.
 
**** ********
Operations Manager-Home delivery
Beaver County Times
 


Mark as useful (0 votes)
Reply
Check fields!

Submit Review

Satisfaction rating:

Beaver County Times rating

Overal satisfaction rating

Category: NEWSPAPERS

Address: 400 Fair Ave, Beaver, PA, 15009

Website: http://www.timesonline.com

86 people are currently seeking Beaver County Times contact information. If you have any available please add it here.