Bennett Studios

Initial Business Response / [redacted] (1000, 22, 2016/06/29) */ My personal obligation to the customer is for one year from the time of the install dateIf the customer would like to pay for any future services that are not covered by warranty that would be acceptable to meAll other manufacturer warranty issues can be taken up directly with the manufacturer if the customer desires to do so Initial Consumer Rebuttal / [redacted] (3000, 25, 2016/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem with the heat pump was not resolved in the first year and is still the ongoing complaintThese issues should have been rectified within the first year not dragged on until the warranty expiredThere was no paperwork given to us about the warranty time limit except the owner verbal statement that he will make this right Final Business Response / [redacted] (4000, 34, 2016/08/10) */ Here is a correspondence letter between myself and the Unit Dealer for the unit in questionMy personal obligation to the customer is for one year from the time of the install dateIf the customer would like to pay for any future services that are not covered by warranty that would be acceptable to meAll other manufacturer warranty issues can be taken up directly with the manufacturer if the customer desires to do soTrusting this clarifies the situation for your recordsAdvantage "What are my obligations as far as warranty goes, this was checked by your tech support (***) and and my techs and the system is working properly , the house is years old and poorly insulated , auxiliary heat will not maintain temp so primary is running most of the time Also the customer is constantly playing with the thermostat and is now requesting I furnish him with a new one ." ***, [redacted] unit has a parts warranty good through [redacted] parts can be purchased for this unit by any licensed refrigeration/air conditioning technician I'm not sure what your warranty obligations are as far as installation goes, as this is your contract with the homeowner If there are questions/issues with the operation of the unit, our tech support representative can re-visit the site along with yourself to check out the system [redacted]

Initial Business Response /* (1000, 22, 2016/06/29) */
My personal obligation to the customer is for one year from the time of the install date. If the customer would like to pay for any future services that are not covered by warranty that would be acceptable to me. All other manufacturer warranty...

issues can be taken up directly with the manufacturer if the customer desires to do so.
Initial Consumer Rebuttal /* (3000, 25, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem with the heat pump was not resolved in the first year and is still the ongoing complaint. These issues should have been rectified within the first year not dragged on until the warranty expired. There was no paperwork given to us about the warranty time limit except the owner verbal statement that he will make this right.
Final Business Response /* (4000, 34, 2016/08/10) */
Here is a correspondence letter between myself and the Unit Dealer for the unit in question. My personal obligation to the customer is for one year from the time of the install date. If the customer would like to pay for any future services that are not covered by warranty that would be acceptable to me. All other manufacturer warranty issues can be taken up directly with the manufacturer if the customer desires to do so. Trusting this clarifies the situation for your records. Advantage.
"What are my obligations as far as warranty goes, this was checked by your tech support ([redacted]) and and my techs and the system is working properly , the house is 185 years old and poorly insulated , auxiliary heat will not maintain temp so primary is running most of the time.
Also the customer is constantly playing with the thermostat and is now requesting I furnish him with a new one ."
[redacted],

[redacted] unit has a parts warranty good through 2024. [redacted] parts can be purchased for this unit by any licensed refrigeration/air conditioning technician.

I'm not sure what your warranty obligations are as far as installation goes, as this is your contract with the homeowner.

If there are questions/issues with the operation of the unit, our tech support representative can re-visit the site along with yourself to check out the system.

[redacted]