Best By Farr

Mr [redacted] 's warranty refund was processed by our vendor on 1/9/ BBF mailed Mr [redacted] a check on 1/12/(#***), which he said he didn't receive We then re-issued a second check on 2/23/(#***) to his local Sedona address On 2/27/we received a notice that Mr [redacted] had disputed the $thru Chase Paymentech on 2/16/ We spoke with Mr [redacted] on 1/12/& 2/23/about mailing out a check to him with no mention from him about the dispute he filed with his credit card ( [redacted] ***) On 2/27/we stopped payment on both checks to Mr [redacted] The "chargeback" (dispute) Document from Chase allows BBF to challenge or accept the chargeback if no dispute is made BBF has decided not to dispute the charge and the amount has already been levied from BBF's business account as of 2/21/ Per the chargeback document, the funds will not be released back into Mr [redacted] 's until after 3/27/ Mr [redacted] will need to check with his bank after this date for the credit back to his account Due to Mr [redacted] 's decision to dispute the charge with his bank has significantly delayed the reimbursement process for his refund Mr [redacted] has also failed to mention in this Revdex.com complaint that he had sought reimbursement several weeks prior to his complaint, with knowledge that we had been in contact with him at least twice letting him know we were sending his money to him via check At this time Mr [redacted] needs to wait until [redacted] and Chase Bank has settled the dispute and releases the money back into his account All the documents that proves all these dates and transactions have been scanned and attached to this response

I just checked again my account and could not see any money allegedly deposited by Best by Farr company When I called my bank, they could not detect any money in the pipes coming my way This business is still playing the same game they engaged in for the last four month They pretend to pay without letting any money to exchange hands My banking information can be easily verified I have no problem letting Best by Farr see my account printout and they of course can talk to my bank at any time Could they provide any prove of their claim that the sum owed was deposited to my account? I bet they cannot, because it did not happen Do we really need to go to court to deal with this nuisance? Their bluff would be easily called there

Mr. [redacted]'s warranty refund was processed by our vendor on 1/9/2017.  BBF mailed Mr. [redacted] a check on 1/12/2017 (#[redacted]), which he said he didn't receive.  We then re-issued a second check on 2/23/2017 (#[redacted]) to his local Sedona address.  On 2/27/2017 we received a notice that Mr. [redacted] had disputed the $632.00 thru Chase Paymentech on 2/16/2017.  We spoke with Mr. [redacted] on 1/12/2017 & 2/23/2017 about mailing out a check to him with no mention from him about the dispute he filed with his credit card ([redacted]).  On 2/27/2017 we stopped payment on both checks to Mr. [redacted].  The "chargeback" (dispute) Document from Chase allows BBF to challenge or accept the chargeback if no dispute is made.  BBF has decided not to dispute the charge and the amount has already been levied from BBF's business account as of 2/21/2017.  Per the chargeback document, the funds will not be released back into Mr. [redacted]'s until after 3/27/2017.  Mr. [redacted] will need to check with his bank after this date for the credit back to his account.  Due to Mr. [redacted]'s decision to dispute the charge with his bank has significantly delayed the reimbursement process for his refund.  Mr. [redacted] has also failed to mention in this Revdex.com complaint that he had sought reimbursement several weeks prior to his complaint, with knowledge that we had been in contact with him at least twice letting him know we were sending his money to him via check.  At this time Mr. [redacted] needs to wait until [redacted] and Chase Bank has settled the dispute and releases the money back into his account.  All the documents that proves all these dates and transactions have been scanned and attached to this response.

In December of 2016 we were called by [redacted] regarding his package unit we installed back in 2012. We went and identified an issue with is blower wheel, which was covered under warranty. We explained he would need to pay  for the cost of the warranty part plus the cost of labor up front in the...

amount of $632.00.  He was informed it can take 7 to 10 days to receive the part.  Once the faulty part has been returned to the vendor and the warranty has been process, we would issue a refund via check for the amount of the warranty part only. On 1/9/20017 we were notified by the warranty processing center that [redacted]'s refund had been processed for $489.79.  On 1/12/2017 we issued a check to [redacted] and mailed it to the address we had on file from 2012.  On 2/23/2017 we received a call from [redacted]  to inform us that he had not received the refund mailed to him previously.  We issued another check to him and mailed it to him to a local address.  We also put a stop payment on the 1st check as he had not received nor was it sent back to us. On 2/27/2017 Mr. Farr was notified by the company's bank that [redacted] had filed a dispute with his c.c. comp. and the full $632.00 had been charged back to our company's bank account on 2/21/2017.  [redacted] had filed the dispute with the c.c. comp. on 1/25/2017.  Mr. Farr decided not to dispute the return of the funds in order to close with matter instead of allowing [redacted] to cash the refund check. The banker contacted [redacted] by phone to let him know the refund checks that were previously mailed  had been stopped due to the c.c dispute and that the full $632.00 had already been credited back to [redacted]'s credit card. On 3/13/2017 [redacted] contacted the banker by phone stating if he didn't receive his refund he was going to file a complaint with the Revdex.com. At this time the full amount paid for the warranty repair (plus labor charges) has been refunded back to him and no further monies are owed to him.