Best Inns & Suites

Complaint: [redacted] I am rejecting this response because: Dana, the front desk receptionist, was well aware of how angry, dissatisfied, and unhappy I was with the treatment I received and the deceitfulnessShe also let me know that the toilet was broken in the room and not to use it Sincerely, [redacted]

The consumer was happy to get the room and when he checked out that morning we asked him how his stay was and he said everything was fine

Complaint: [redacted]
I am rejecting this response because:
Dana, the front desk receptionist, was well aware of how angry, dissatisfied, and unhappy I was with...

the treatment I received and the deceitfulness. She also let me know that the toilet was broken in the room and not to use it. 
Sincerely,
[redacted]