Better Beef Brands Reviews (%countItem)
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Better Beef Brands Rating
Address: 1715 S Madison St Ste H, Webb City, Missouri, United States, 64870-3044
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www.homesteadsteaks.com
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How can I get ahold of these people? I found a phone number 1-417-825-3244 and I have called it twice. My boyfriend got onto their Facebook page. And no responses.
I'm extremely disappointed. And it was the last day the truck was there at the mall and they closed at 5pm and I didn't get home till after 5. I immediately called the number above and nothing... im pissed that no one will call me back.
The following are facts.
-Meat has a brine solution and no where in the box or site does it say that.
-The fillet mignons are cut sirloins made to loook like fillets
-No matter how you cook these "steaks rare or well done on the grill they do not form the correct doneness and end up looking like brown goop.
-They do a great job with their packaging but product does not come close to pictures.
- They advertise a premium product but this is the type of quality you'd find at doral general steaks.
-They are graded F on the BBB and have several investigations.
-CC companies have a bunch of charges filled against them.
-24 hour return policy but if you purchase on the last with their already ridiculous return policy they'll be gone by than into the next town to suckered people out of their hard earn money.
All of this is not eatable. The beef is tuff, the chicken didn't taste right, the shrimp was so small you didn't know you were eating shrimp and tasted weird.
Now I am out over $1000.00 for something I can not eat. I have called the 1-417-825-3244 and left a message. I have even call the radio station that advertised it and left a message also.
I will update when and if I get a response.
I am requesting a full refund, and will be reaching out to my bank, BBB and a lawyer if I do not get a satisfactory response from the company. Hopefully they are still monitoring this site as I did send a Facebook message immediately upon finding all the negative reviews and have not heard back yet!
I have worked in the restaurant industry, certified by the county in food safety, and this product is unsafe.
I tried going back to return my purchase (literally the next day) and the truck is gone!
The vendor is selling “meat” out of a refrigerated truck advertising 20 ribeyes for $30 in closed mall parking lots during the COVID-19 Pandemic with beef and meat shortages occurring so people, including me, are jumping in line trying to get steak to feed their families. The product they are selling is reconstructed “meat”. They push hard for you to buy their family pack or larger quantities and talk over and around you so you don’t read the label on the side of the box which says Water and Binder product then lists all the other ingredients which Ingredients is actually spelled wrong on the label but there are 12 ingredients in 1 “Ribeye” steak. The taste is not steak. It’s like ground up parts of who knows what mixed together but I have never had a more awful “steak”.
Our products come the the very same distributor that distributed to all steak houses and surrounding grocery stores. We apologize that you are unhappy with your purchase. We do purchase nothing but quality products and every customer is shown exactly what they are purchasing before they purchase it under the tent.
Complaint: ***
I am rejecting this response because:
This is not what I was shown under the tent. Look at the pictures. It is NOT meat. They showed me different cuts in an attempt to sell me over $700 but I only wanted the 20 ribeyes for $30 as advertised. I was charged $35, which is $5 more than I was supposed to be charged. During COVID-19 I was just looking to feed my family. I cant feed my family this. It's NOT meat. The label, which I did not see until I was home, says its water and binder product. I was scammed and I want my money back. This is not edible.
Sincerely
I purchased a beef and pork pack from Tyrone mall on Sunday morning. I spent 289$$ and the man assured me the product was organic and choice grade. This meat is not choice grade- my whole family has had diarrhea for 2days since we started eating it. I could not get through a steak because there was so much gristle and the burger taste like mush. I called every phone number and no one answers. I tried to reach out via fb where all advertising is- again no response. I’d be happy to return. I feel like I was tricked and have an expense freezer full of food that I wouldn’t even feed my dog.
The grade of the products that we order though our distributor is strictly Prime or Choice grade. We do not order anything less than that. All products are shown under the tent prior to purchase so that each customer knows exactly what they are receiving with their purchase. At this time due to the CDC guidelines put in place we are unable to accept any returns on grocery items. It is clearly stated under the tent that all sales are final. Our apologies that you are unhappy with your purchase but at this time we are very limited on what we can do in order to stay compliant with all guidelines put in place by the CDC and other state and local authorities.
I knew purchasing the 20 Ribeye for 30$ was fishy. These are super small super thin. Definitely NOT ribeye. Didn't take long to thaw and cook. They were completely inedible. They had a spoiled odor when opening and while cooking. We took a tiny bite and the meat was gross. Decided to give them to our dog because it really looked like meat from a dog food company. This place is awful. Bought from a parking lot in Louisville KY a couple weeks ago. What a waste. If you want a good ribeye go to *** instead.
Purchased $270 worth of beef from Fayette Mall in Lexington KY on April 10. We began to use it the following week. It is terrible meat. We tried the tbone steaks which were horrible and then tried the beef patties hoping the steaks might have been an anomaly. Also horrible. The stand is of course gone, there is no way to contact them through the website. I would like a refund.
I bought this meat today. When I got home and opened one of the packages of meat it smelled rotten. I will not eat this meat or feed it to my grand children. We have one car and I cannot get this meat back till Wednesday or Thursday of next week. They are not there all the time. They are always late and I will not go down to the mall and sit for 2 hours and wait for them. I paid $100.00 and thought from what they said it was a great deal but it smell like poop. I will be glad to send it back to you guys. I can have either UPS or Fed it ship it back to you. I don't want it. You should be ashamed of yourselves for selling this to people and it being cheap beef. It is a scam and I want a full refund or I will push this situation further. I expect a complete refund. I feel as though If I ate this meat I would have gotten deathly ill.
Per the CDC guidelines we can not accept any returns on grocery items. All sales are final. All of our products are US raised and processed and come from very reputable distributors throughout the US. I assure you that in no way shape or form we are set out to scam anyone. Especially during these times.
I purchased meat at *** from this truck on Friday, the meat needed to be thawed 24 hours then when I cooked it, it was inedible..so as the flyer said there was a 3 day return policy. By the time I arrived, they were already gone. I am very unhappy with with product as I spent money for quality and did not even close to receive it.
We are still set up at the
Complaint: ***
I am rejecting this response because:
I am unable to drive to location. I do not have transportation. Was there via a friend.
Sincerely
If you can please send a copy of your receipt or bank statement and the last four digits of the *** or *** used to make the purchase we will be able to look up the transaction and refund you the difference you were charged otherwise there is no way we will be able to look up the transaction made by that card in order to refund you the difference. It was stated that if you were not comfortable posting that information that you may go to the *** location and speak with someone there that can assist you personally. Please provide this information so that we maybe able to clear up this matter. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely