Big Al's Family Fitness

I would like to apologize for any sort of inconvenience this may have causedPlease be aware that this is not at all what Big Al's stands forWe are a family owned and operated establishment and we really consider our members to be family as wellI deeply apologize for all of this [redacted] has been refunded everything back and will see it all within 3-business daysPlease know that we are still here for you with anything that you may need

[redacted] has been working rather closely with our Regional Manager to ensure that she is happy with our establishmentWe are eagerly awaiting a resolution that will make her happy as we truly do value each and every one of our members

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID [redacted] .Sincerely, [redacted]

At this time, I have been contacted directly by Big Al's Family Fitness regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Big ALS has not refunded the money they owe meThey were supposed to mail me a check] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom It May ConcernWe deeply apologize that you did not receive informationBefore our transition from the [redacted] location, we did our best to contact all of our membersWe sent emails and regular mail, hung signs around the facility and even sent out text message blastsThe notifications allowed us to inform our members on how to handle their contracts during this timeMembers have the option of cancelling their agreements at no additional charge, attending our [redacted] facility or having their agreements temporarily managed by Worlds Gym in East Meadow (again at no additional charge)As stated in our many attempts to communicate, all agreements would automatically be transferred to the [redacted] facility if we did not hear any wordOur [redacted] facility is only miles away where our [redacted] facility wasDespite the claims of not being informed on how to cancel, our member services department received an email from this member, asking to cancel her agreement in AugustOur front desk staff at [redacted] generously has given our member services contact informationOn August ***, this agreement was cancelledIf previous attempts to cancel were made, please supply our member services department with an original email on when the claim was made, a copy of your certified mail receipt, or a copy of your cancellation formThe department will gladly refund any cancellation that was supposed to have been refundedYou may contact them at [redacted] .As of now, this agreement is cancelledIf you may choose to keep an active and healthy lifestyle and wish to attend Worlds Gym in East Meadow (which is a mile away from our [redacted] location), please contact our member services department so that they may assist you in transferring your agreementAnd always remember, our doors here are always open at [redacted] :) We thank you for choosing Big Al'sAll the very best

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Even though member did not have any documentation stating that she hand cancelled we refunded her the money. member failed to notice her refund that was processed on 122016 at 4:37PM

Foremost, I would like to apologize for any inconvenience that this may have causedI wish that I would have been contact directly in order to rectify this situation instead of it having to come to thisI would like to take the opportunity to let you know that this is not at all a reflection on Big Al's Family FitnessUnfortunately, accidents may happen and I went ahead and refunded the clientI have also reached out to her via telephone and e-mail to apologize for this discrepancyWe are a family owned and operated facility and truly take pride in itEveryone at Big Al's is family and we hope to speak directly with this member soon in order to clear the air

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedActually I spoke to *** at the facility and he helped me resolve my problem, I also told him I
made a complaint to the Revdex.com but I did get a refund
Sincerely,
*** ***

Good AfternoonThis member had called the facility on August *** claiming that his agreement was supposed to be cancelledHe was notified that if he supplied confirmation of his request, we would undoubtedly refund himMember would have to supply a receipt of his certified mail letter, an original
email or a cancellation formBig Al's does NOT accept cancellation requests over the phone - as stipulated in all contracts. Member agreed to a year contract with membership changing to a month to month upon completion of the yearIn January of 2017, this agreement switched to a month to month contractMember was billed from January until August of Member put in a dispute with his credit card company in August for three charges totaling $This request was NOT honored due to the cancellation process that we have in placeOn August *** 2017, the member called the facilityOur front desk staff informed the member to contact *** Member Services received a request from the front desk employee to cancel the agreementAs stipulated in all contracts, cancellation requests must be received days before invoices are generated due to automatic, electronic paymentsUnfortunately, the request was received on August *** when invoices on this agreement were generated for September ***In this case, it is physically impossible to stop a charge when it is in the draft status. However as a courtesy, member services has agreed to refund the $charge for SeptemberFor the other charges, member must supply member services with proof of request to cancelMember Services will then gladly refund. We thank you for choosing Big Al's Family Fitness All the very best!

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID ***.Sincerely,*** ***

To Whom It May ConcernWe deeply apologize that you did not receive informationBefore our transition from the *** location, we did our best to contact all of our membersWe sent emails and regular mail, hung signs around the facility and even sent out text message blastsThe notifications
allowed us to inform our members on how to handle their contracts during this timeMembers have the option of cancelling their agreements at no additional charge, attending our *** facility or having their agreements temporarily managed by Worlds Gym in East Meadow (again at no additional charge)As stated in our many attempts to communicate, all agreements would automatically be transferred to the *** facility if we did not hear any wordOur *** facility is only miles away where our *** facility was. Despite the claims of not being informed on how to cancel, our member services department received an email from this member, asking to cancel her agreement in AugustOur front desk staff at *** generously has given our member services contact informationOn August ***, this agreement was cancelledIf previous attempts to cancel were made, please supply our member services department with an original email on when the claim was made, a copy of your certified mail receipt, or a copy of your cancellation formThe department will gladly refund any cancellation that was supposed to have been refundedYou may contact them at ***.As of now, this agreement is cancelledIf you may choose to keep an active and healthy lifestyle and wish to attend Worlds Gym in East Meadow (which is a mile away from our *** location), please contact our member services department so that they may assist you in transferring your agreementAnd always remember, our doors here are always open at *** :) We thank you for choosing Big Al'sAll the very best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have been working very well with ** *** to handle her member service issuesI personally have been in touch with her numerous times to make sure that she is handled with care

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like it stated that my account is cancelled in full I do not want any type of affiliation with this establishment/business and do not want to get charged in the future and have to go through this again I appreciate that my account was credited back but there is nothing in the response that states they have cancelled not only my personal training but my membership as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***