Big Skinny Corporation

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] I appreciate your fast review of my complaint and that you will extend an exchange for me as I have purchased a wallet from you before and had really liked itI would appreciate it if you send me a the brownThin World Bi-fold walletOnce again thank you for doing this[redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I apologize for the trouble but I am looking at the credit card activity (it is right in front of me) and there is no refund processed on 4/or any other date for this [redacted] ending in *** The pdf attachment from the company shows under payments: "Refunds: (and then in red) Balance Due 13.83" Under Notes for 4/it says "Refund entered for entire order" Canceled Is it possible the refund was not processed and this was "entered" in the system and thus still showing (in red) Balance Due with Refund still being .00? I would include an attachment but there is no transaction in April or May or previous to this showing it Thank you in advance for your attention in this matter Regards, [redacted] ***

Hello ***, I'm sorry for your frustration regarding your wallet and your experience with our Customer Service team If you have a style of wallet you would prefer, let me know and I will go ahead and ship one out to you ASAPHave a good day and again, our apologies

First let me say we are very sorry for this unexpected delay in your order's shipment and in our response to your inquiries We have just moved to a new fulfillment warehouse and are still ironing out the kinks in their shipping methods It appears the first order was never shipped despite having been labeled by our fulfillment warehouse A second order has been shipped with [redacted] tracking #: [redacted] According to the tracking information, it should arrive this FridayWe have refunded your $shipping cost Please accept our apologies for the frustration caused by these delays

Good afternoon ***,I apologize about any inconvenience and I have just refunded the two items belowThank you for your patience and understanding, ***BROWN- BUFFED LEATHER TRIFOLD 1RI billed/shipped 12/22/18.45n/a Refunded: Requested=04/27/16, Qty= 1, $18.45, BUFFED LEATHER MUTLI BIFOLD BLACK 1RI billed/shipped 12/22/17.78n/a Refunded: Requested=04/27/16, Qty= 1, $

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did not receive the refund for shipping and frankly for all the lies, my wasted time and stress, the whole order should be refundedI have NEVER in my life dealt with a company that is so unprofessional and blatantly liesThings happen, own it and do what's rightLIES get you nowhere in lifeIf they want to issue any type of refund, they will have to call me for my new credit card number as the card they have on file was cancel due to fraud breach from *** Regards, [redacted]

Good afternoon ***,Please look under "credits" section of the invoice to find your refundIt also takes 7-business days for a refund to go throughThank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I have not received ANY refund from this company, it's just consistant with their dishonest behavior and frankly I don't want anymore to do with themThey are not worth my time!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I do not seem to be able to locate any refunds made and have sent emails within this day limit requesting additional information as to the card number and amount refunded and have not heard back yet. Otherwise until I hear back, it seems like they cancelled the order without sending the missing two items or crediting the amount stated? Will update here as soon as I can
Regards,
*** ***

Hi ***,I am truly sorry for the errors regarding your order We expedited a new order out to you and refunded your shipping as per your Desired Settlement Standards when you opened this complaint:Desired Settlement: Delivery of OrderI would like my product or my money and a REFUND the the expedited shipping I paid for and DIDN'T need to because they never shipped the productI only paid for the 2nd day air to guarantee it would be here for Christmas.The replacement was shipped 12/22/and arrived according to its *** tracking information (***) on 12/23/ We also issued a refund for your shipping on 12/22/for your shipping cost of $ Did this refund not appear on your card before it was closed? We have attached a transaction record of the refund to this message so that you may check it against your records.Again, we are sorry for the frustration you have had to endure

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** as long as the item is reshippedI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Pl
Thank you again for your reply but I have triple checked repeatedly and there is no transaction on 4/for any amount or for any date for that matter. Even the order page which you attached says specifically under "Payments"(cut and pasted): "Refunds: .00Balance Due: -13.83" Under "Item Information" It shows in green that the refund amounts used to calculate the but the transaction itself under the Payments section was never made. The in red is the balance due. Again, the amount refunded shows .00. More importantly, the credit card activity shows no transactions 4/to date or prior (see attachment) Thank you again.
Regards,
*** ***

Good morning ***,I apologize about any confusion, however you have been refundedI have attached your order that will show you that the remaining parts of your order were shipped and that you were refundedThank you!

Hello ***,First, I apologize for the delay in your refund We have changed over to a new fulfillment company and have had some issues regarding refunds that did not get properly processed I have refunded your $via *** Have a good day and again we apologize for the wait

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received the product finally
Regards,
*** ***

Good afternoon, ***! I apologize about that! I will be more than happy to get that order out to you and upgrade your shipping to overnight at no extra cost

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted].
Regards,
[redacted]I appreciate your fast review of my complaint and that you will extend an exchange for me as I have purchased a wallet from you before and had really liked it. I would appreciate it if you send me a the brownThin World Bi-fold wallet. Once again thank you for doing this.[redacted]

Hi [redacted],     First, I would like to apologize for the confusion caused by our Customer Support team.  There must have been some crossed wires regarding our policies.  Given that you wished to make a change to the order you just placed, that would normally be a non-issue....

 I'm sorry that wasn't clear as it should have been.       We would like to go ahead and send out the items you wanted to exchange.  To make things easier, feel free to keep the items that were shipped to you initially. There will be no additional charges for you.  Have a good day!Regards,[redacted]