Bingo Publishers

Our sales Reps do inform the customers about the renewal termsThe terms are clearly spelled out on the contract and is in the SAME SIZE print as the rest of the contractThere is NO FINE PRINT on our contractsWe require the customer to sign right under our renewal policy indicating that they have read and understand the terms of the agreementThis customer signed the agreement.When I spoke with this customer they said they never signed any agreement with usI offered to email our original copy to the customer but the customer replied" No, I don't want you to send me anythingI will find my copy."Approximately weeks later I received another call from the customer saying the same thingAgain, the customer declined my offer to send the original copy of the contract to them and said they would look for their copy and hung up on me.This was the last conversation between us and now we see this misleading complaintIt's obvious the customer has found their copy of the contract and wants to deny any knowledge of the termsThe customers' ad is in print and cannot be removed from the publicationCompany will adhere to the terms of the contract as stated

No information is 'knowingly' left out of the sales solicitation processIn order to reiterate and confirm what was discussed during a sales call, ad purchase information appears in writing on the contract provided to the customer before signingIn addition to cancellation and renewal policies, this ad purchase information also includes items such as ad pricing, ad size, and where the ad is being placedALL of this pertinent information appears above the signature line, which states "I have read & understand Terms & Conditions."